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You possibly can contact StubHub Buyer Help both by StubHub Buyer Service Cellphone or StubHub Buyer Service E-mail. Name to the StubHub Buyer Service Cellphone Quantity 1 866-788-2482 and converse to the StubHub Buyer Care Agent about your points. The StubHub Buyer Service Traces resolves your issues inside couple of minutes by making a cal to stubhub 800 telephone variety of stubhub customer support line. Luckily, weve compiled (and tested!) In 2017, eBay enabled $88 billion of gross merchandise volume. StubHub's US Field Operations team is made up of 80 employees located throughout the country with home offices in New York, Chicago and Los Angeles. Eric Baker Founder. All rights reserved. The more I learned about StubHub, the more excited I became. My Secret to the Success of Amazon? Most recently, Singh Cassidy founded theBoardlist, a benefit corporation and premium talent marketplace for boards, started in the technology industry. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. StubHub, the worlds largest ticket marketplace, recently announced the opening of its flagship retail store location in New York City. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. Singh Cassidy succeeds Scott Cutler at StubHub, who recently became SVP and head of eBays Americas business unit. StubHubs new flagship store features a full service desk for buying and selling tickets, expert customer service representatives to recommend events and assist fans on site, and an in-venue event space for artist meet and greets, autograph signings and speaking engagements. Find contact information here. StubHubs business was sizable, posting over one billion in annual revenues on close to five billion in annual ticket sales volume. She is the right leader to lay the foundation for long-term growth and continue StubHubs international expansion while delivering outstanding fan experiences.. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. I recruited a number of new leaders whose capabilities and principles were strongly aligned and who were equally energized by what we could build together. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking As difficult as these changes were, we managed to set up a stable but much smaller base of operations that would allow us to endure the live events industrys indefinite stoppage. Alternatively, you can send us an email at Pro tip: Each number appears to go to a different department. Read on to get the help you need to contact StubHub. Singh Cassidy will be based in StubHubs San Francisco headquarters. Actual results could differ materially from those predicted or implied in this press release for a variety of reasons. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. StubHub is an eBay company (NASDAQ: EBAY). ", The acquisition of Ticketbis will enable us to significantly scale StubHub's international footprint," said Devin Wenig, President and CEO of eBay Inc. "eBay's global presence will help StubHub acquire new customers as it expands into markets outside of the U.S. The Stubbers (our name for StubHub employees) I met shared my values, and all shared a passion for live music and sports. Its growth lagged that of rival Amazon, while its profit margins had eroded as well, thanks to rising marketing costs. Although I couldnt have predicted the pandemic and its implications for StubHub, and the decisions at the end were excruciating to make, I look back on my time as StubHubs president as a success in terms of my ability to deliver outcomes and have impact. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. StubHub will refund your money if an event is cancelled or moved. Our RSS feed includes all eBay news articles published on this website. By using our site, you agree to our. eBay Invites Shoppers to Fill Their Carts with Color at First Virtual Block Party, eBay Connect Pushes Developers to Innovate. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. How do I ask Stub Hub to list an event for which I have tickets? To subscribe, click on the button below and copy the URL into an RSS reader. Thanks to all authors for creating a page that has been read 52,013 times. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. WebStubHub phone numbers 1866 788 2482 4 7 USA & Canada 1800 770 534 0 0 Australia More phone numbers StubHub website www.stubhub.com What is StubHubs email We connect fans with their favorite teams, shows and artists and introduce them to the ones they'll love next. Being OK With Spectacular Failure. It was time for me to choose possibility once again. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. Call 1-866-788-2482. By my one-year anniversary, my team and I were preparing for the months-long process of selling StubHub. We'll do our best to get back to you in the next 24 hours. Our RSS feed includes all eBay news articles published on this website. Oscar Ferruz Director of Supply, Primary and Operations. StubHub was a brand I knew and loved. StubHub closes offices in San Francisco and Shanghai StubHub Change is still afoot. We'll do our best to get back to you in the next 24 The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. Surviving wasnt easy. If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. Sukhinder is a strong, dynamic leader who has founded and grown online marketplaces throughout her career, said eBay CEO Devin Wenig. She sits on the board of directors of Urban Outfitters and will remain Chairman of theBoardlist. All Rights Reserved. With this new store location, StubHub is creating a more personal relationship with our fans and providing them with an amazing event-going experience in the greatest city in the world.. If youre in a rush to talk to someone, press 4its usually the fastest way to get someone on the line. On February 13, 2020, the sale process concluded, and I began mentally preparing for my upcoming departure. Enjoy! {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/2\/26\/Contact-StubHub-Step-1-Version-2.jpg\/v4-460px-Contact-StubHub-Step-1-Version-2.jpg","bigUrl":"\/images\/thumb\/2\/26\/Contact-StubHub-Step-1-Version-2.jpg\/v4-728px-Contact-StubHub-Step-1-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"

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\n<\/p><\/div>"}. Search open jobs at StubHub in Salt Lake City and find out about the interview experience in Salt Lake City or explore more of the top rated companies in Salt Founded in 1995 in San Jose, Calif., eBay is one of the worlds largest and most vibrant marketplaces for discovering great value and unique selection. NYC Flagship Office - Stubhub. Published and reprinted by permission of Houghton Mifflin Harcourt. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for we would be the company acquired. Email Address. Enjoying This Built In Excerpt? Check your order confirmation email for Somehow, Id have to navigate us through it. Field Operations and Last Minute Services. Its possible that someone with an identical problem has posted for help before. He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundations Open Door Reading Series in 2015. All information in this press release is as of May 24, 2016, and we do not intend and undertake no duty to update this information. Instead of a smooth and happy departure, I now had to scramble to keep the company going for an indeterminate period of time until the live entertainment sector managed to recover. During March and April of 2020, our leadership team and I rapidly restructured multiple parts of StubHub and its operations. Eric holds a BA in English from the University of Illinois at Chicago, and an MEd in secondary education from DePaul University. Restrictions apply. Give us a call if you need help with something urgent. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. Two big events changed our journey, one of them a subway (an occurrence we could potentially anticipate), the other a coconut (a freakish, truly unexpected event). StubHubs New York City flagship was designed by Gensler and is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. What had initially been a relatively low-risk career move for me with mostly upside morphed into a high-risk situation, with the company now in unexpected peril. Evaluating all of these factors, I agreed to join the company. For UK media enquiries, please get in touch with the, Alternatively, you can send us an email at, Customer service all the way to your seat, 2000-2023 StubHub. Suite 1 Avon, NY 14414. info@quicklees.com At StubHub, our mission is simple: help fans find fun. For More information on partnership opportunities with StubHub, contact partnerships@stubhub.com. Personally, though, I found it disappointing. If you buy through links on our site, we may earn a commission. His digital chapbook, The Internet, was also published in TL;DR Magazine. StubHub is an eBay company (EBAY). Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. How to Contact StubHub: Every Option Explained, https://www.elliott.org/company-contacts/stubhub/, https://techboomers.com/t/stubhub-return-policy. For more information about the company and its global portfolio of online brands, visitwww.ebayinc.com. We did the best we could, offering a combination of 120 percent credits on the site toward future purchases and cash refunds in certain states, and trying to communicate transparently. For more information about the company and its global portfolio of online brands, visit www.ebayinc.com. StubHubs customer service line is available from 5:00 AM to 9:00 PM Paci We would be the company acquired, not the ones doing the acquiring. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and the first live entertainment rewards program, Fan Rewards. StubHub will send you an email with instructions on how to claim your refund or credit. WebStubHub corporate office is located in 199 Fremont St Fl 4, San Francisco, California, 94105, United States and has 885 employees. Eric McClure is an editing fellow at wikiHow where he has been editing, researching, and creating content since 2019. eBay Files Supreme Court Amicus Brief on Internet Sales Tax, eBay and Natural Resources Defense Council Collaborate for Earth Month. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. WebNYC Flagship Office - Stubhub. In March, the entertainment industry crashed. As president, I would be asked to help StubHub grow in new areas even as it improved its customer experience and delivered steady profits for eBay. While StubHub does not offer live chat, they do have a phone number. The best phone number for StubHub is their 866-788-2482 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. How do I get a hold of StubHub? Personally, though, I found it disappointing. Joo Almeida D'Ea Head of Integration Office. In January of 2019, activists took a stake in eBay, joined the board, and petitioned it to sell StubHub in order to create more shareholder value. Built In is the online community for startups and tech companies. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. Olivier Ropars Vice President & CMO. Find startup jobs, tech news and events. ", StubHubs extensive assets will add tremendous value for ticketing patrons and sellers worldwide, especially as we continue our expansion into nascent markets, said Ander Michelena, co-founder of Ticketbis. Through technology and world-class customer service, StubHub's store simplifies buying, selling and accessing incredible live experiences. HEADQUARTERS. StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. Stubhub serves customers worldwide. He was thrilled to be buying his old company back fourteen years after hed left it. You can find more information about risks, uncertainties and other factors that could affect our operating results in our most recent Annual Report on Form10-K and subsequent quarterly reports on Form10-Q, copies of which may be obtained by visiting eBays Investor Relations website at https://investors.ebayinc.com or the SEC's website at www.sec.gov. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. With this acquisition, eBay Inc.s StubHub business grows its presence across Latin America and Europe and expands into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for, the board concluded that it was time for eBay to sell its non-core assets, including our business, to another player. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. I would have a full mandate to lead the company operationally, to further shape its culture, and to frame its strategies within the context of its parent company, eBay, which had owned StubHub for close to a decade. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. Within nine months of my arrival at StubHub, thats exactly what happened. During my first months on the job, my team and I worked hard, restructuring parts of the business to improve its efficiency, as well as beginning to invest in new products and services. Founder oftheBoardlist, former president ofStubHub, and author ofChoose Possibility: Take Risks and Thrive (Even When You Fail). Buy Sukhinders Book! StubHub gets a lot activity from users on Facebook than it does on Twitter. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. Stubhub serves customers worldwide. First, we adapted all of our previous policies to our new Covid reality, dealing with thousands of angry customers who wanted their cash back immediately for ticket purchases theyd made on now suspended events. It was highly stressful work for everyone, conducted swiftly under a time crunch, but the entire company came together to help get it done, showing great flexibility, understanding and resiliency, as well as a sense of urgency. From media and technology to finance and real estate, leagues and teams across the globe have matured into far more than just back page entertainment. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ professionals. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. We are thrilled to open our flagship store in the heart of New York City to further serve our fans and inspire them to experience the world through incredible live events, said Glenn Feinberg, Head of Flagship Operations at StubHub. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). By June, we had completed the majority of our restructuring, including the downsizing of most of our senior leadership team. Include your email address to get a message when this question is answered. WebStubhub, Inc. operates as an entertainment ticket agency. By signing up, you acknowledge and accept our privacy policy and consent to receiving emails. To compare, worldwide StubHub employees have given a rating of 3.4 out of 5. Use of this website signifies your agreement to our, Find out more about the StubHub affiliate programme, User Agreement, Privacy Notice and Cookie Notice. WebWelcome to StubHub Support Support Home / About us Browse by Category Buying Selling Account and Settings Event and Venue About StubHub About us Portal Banner Where to Being OK With Spectacular Failure. If the only thing you know about sports is who wins and who loses, you are missing the highest stakes action of all. Singh Cassidy has also held senior leadership positions at Google, including President of Googles Asia Pacific and Latin America business for more than five years and started her career at Amazon and Merrill Lynch. Located just two blocks south of Times Square, the flagship store serves as an ideal destination for fans to find the events that are right for them. This article was co-authored by wikiHow staff writer, Eric McClure. Every order is 100% guaranteed. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. Employees in Salt Lake City have rated StubHub with 3.3 out of 5 stars in 61 anonymous Glassdoor reviews. 2 if you have questions about buying tickets. AtStubHub, our mission is simple: help fans find fun. Come join us to plan your next live event experience! Our RSS feed includes all eBay news articles published on this website. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and being the first ticketing company with stadium naming rights in 2013. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. 4 if you have questions about listing tickets. Alternatively, Check out, All tip submissions are carefully reviewed before being published. This article was co-authored by wikiHow staff writer. This article has been viewed 52,013 times. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. Buy Sukhinders Book!Choose Possibility: Take Risks and Thrive (Even When You Fail). WebIndustry: Ticket sales office for sporting events, contract Printer Friendly View Address: 173 W Election Rd Draper, UT, 84020-9492 United States See other locations Prior to accepting my role, I had come to believe that the ticketing industry would need to consolidate through mergers and acquisitions, and that StubHub could play a key role in this evolution. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 We give them a time frame to offer The store also includes other customer experience enhancements such as a photo booth and ticket kiosks where fans can find upcoming events around New York City and anywhere else around the world. Overnight, every sports league in the nation postponed its season, and promoters and venues canceled thousands of planned music events. Our business partners include more than 60 teams in MLB, NBA, NHL, MLS and NCAA, plus ESPN, NBC Digital, AEG and Spectra Ticketing & Fan Engagement. hours. Now, as a newly private company owned by another private company also strongly affected by the pandemic, we had a much smaller balance sheet and faced an industry shutdown ruining our entire business. If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. Web199 Fremont Street San Francisco, CA 94105 https://www.stubhub.com/ Phone Contacts Main: (415) 222-8400 Customer Service: (866) 788-2482 Customer support is available The implications for my own role at StubHub were uncertain. Fax Number: 1 We pride ourselves on being a brand differentiator who engages with StubHub customers in-person to amplify the fan the most efficient ways to contact StubHub to file complaints, ask for your money back, or get help with an issue youre having. Does StubHub have live chat? This press release contains forward-looking statements relating to, among other things, the future performance of eBay Inc. and its consolidated subsidiaries. I ordered tickets but can't view them online even with the access code. As the largest ticket marketplace in the U.S., we enable fans to buy and sell tens of thousands of tickets, whenever they want, through our desktop and mobile experiences, including our StubHub and StubHub Music apps for iPhone, iPad, Apple Watch and Android. Joel Santirso Senior Product Manager. Throughout North America, the United Kingdom and Germany, StubHub provides the total end-to-end event going experience. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ stubhub inc. Jeff Zwelling TBD. This was not just bigit was unprecedented. You should not rely on any forward-looking statements. 1 if you bought tickets and you have a problem with them. Musk Made a Mess at Twitter. Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. This Supreme Court Case Could Redefine Crime, YellowstoneBackers Wanted to Cash OutThen the Streaming Bubble Burst, How Countries Leading on Early Years of Child Care Get It Right, Female Execs Are Exhausted, Frustrated and Heading for the Exits, No Major Offer Expected on Childcare in UK Budget, Biden Gives Medal of Honor to Trailblazing Special Forces Member, Climate Change Is Launching a MutantSeed Space Race, UK Braces for Rare Weather Event That Risks Late-Winter Freeze, What Do You Want to See in a Covid Memorial?