All content is posted anonymously by employees working at Lorenzo Veratti. Excellent customer service! Your review warms our hearts. Hi CoreyWe can't thank you enough for this wonderful review! Hi MichelleWe are sorry if you are not happy with the service due to the lengthy process. We put so much effort to make sure that our consumers will get the best, to make sure that we meet and if possible exceededexpectations. Ordered few times from these. Thankyou. Bought a coat in November. Hi LauraWe are happy to help. Cheers! Happy new year! I was wary of ordering as its not a brand I knew but will happily order again - coats seems good quality and have no issues with customer service at all. Hi PhilThank you for sharing this amazing feedback with us. It's has two tier outer pockets with opposing zips which are a bit fiddly but shouldn't put you off. Thank you. Hi AlfieWe are very sorry that the courier failed to delivery your parcel on time. Ordered a pair of cargo style trousers for my nephew. Hi AdrianHope you are well. Lorenzo Veratti - Facebook Did the driver follow the correct delivery procedure? We can see that one of our customer support agents assisted you with your concern and explained to you very well about our return and exchange policy. Great material, generous padding and simply comfy. Cheers! is lorenzo veratti a good brand - Wendy.work Sending a new coat to replace. recommend. Cheers! Hi DanielThank you for your detailed review, we appreciate that you took the time off to share this with us. Coat is quality . We are delighted that you share this wonderful feedback with us. I will be keeping an eye on new ladies lines! Lorenzo Veratti is a fantastic company the clothing is very high quality as I have bought a few items of clothing for my son it's also great value for money it's perfection I can't get over how stunning the clothing is and the colours and the fit of the clothing is wonderful I would very very highly recommend Lorenzo Veratti to anyone also delivery is quick this is a fantastic company I will definitely be ordering from Lorenzo Veratti in the very near future thank You so much for an excellent service it really is perfection in every way. Thank you for sharing this with us and we want you to know that we are grateful that you decided to purchase from us. It was clearly stated that the Vinnie Reflective Biker Jean has a reflective biker panel. Hi KimberlyThank you so much for this wonderful review. He turns heads and is asked where to buy them. Hi MichelleWe are sorry if you are not happy with the service due to the lengthy process. Customer service at its finest. Thank you for your cooperation and for being so patient with the process. Goodwill offered but only on condition I buy another jacket. Hi St. JohnThis is such an amazing feedback. Glassdoor gives you an inside look at what it's like to work at Lorenzo Veratti, including salaries, reviews, office photos, and more. Cheers! Love the outer material as well. Cheers! We will continue to do our best and you made us all happy. We are hoping that this incident will not deter you from buying from us again. My Son is very fashion conscious and up-to-date on all the trends. We value you and every person who is supporting our brand. We would like to inform you that a disputed delivery must be investigated regardless of the reason because we as the supplier, and the courier would like to know what went wrong with the delivery, and was there any lapses on the courier's part or not. Thank you for your review. Told that no jackets left and to choose another. Hi JeanetteWe are delighted to hear that your grandson loves our Phantom Jacket. We want to provide you the best possible service but if the problem is with the courier's end, it is beyond our control so we would like to ask for your patience and understanding. The packaging, shipping and time to delivery were fast. Hi TonyOur sincere appreciation for your wonderful review. Lost tracksuit disappointed overall Ordered a tracksuit from them and item has been lost in the post told me an internal investigation into this will take 28 days before anything will be done this is after waiting 2 weeks for my delivery to arrive at which point I will be told a refund will take up to 7-14 days in other words sold a product they didnt have enough of pawned customer off to keep money to earn interest off of possibly.Emailed several times to be told nothing can be done until the investigation is conducted. We want to let you know that we raised a dispute with our courier immediately with their customer support team and that alone will take several days before we can get a clear answer to the reason why the team also filed the claim. They came in great condition. Inspired by icons of the 20thand 21stcenturies, Lorenzo Veratti fuses high-fashion design with cutting-edge functionality to provide high-end style in an affordable and long-lasting way. Yes, it has been delivered, but it was not delivered to us. Brought a pair of jeans for my boyfriend for Christmas. We would like to inform you that a disputed delivery must be investigated regardless of the reason because we as the supplier, and the courier would like to know what went wrong with the delivery, and was there any lapses on the courier's part or not. from Footasylum. About Us My experience with lorenzo was better than I have had with any other company. Cheers! Look forward to more purchases in the future. Upon checking, the order was placed on 22 December after the cut-off. We are your best resource to discover and connect with sellers worldwide. We believe your review will help a lot of consumers, especially those who are having second thoughts to buy our mystery boxes. If you have already uploaded the file then the name may be misspelled or it is in a different folder. Hi RMThank you for leaving a 5-star review. i dont need to carry a bag no more with the pockets on this jacket ahah. /index.php [L] Here are 8 tips for writing great reviews. He spotted two jeans and had to have them! What fantastic customer service! You have no idea how much they mean to us. Keeps him really warm and it's really good quality. I bought my partner a motion sky blue tracksuit for christmas which we had a slight fault with however Customer service have been a great help and sorted this quickly for us. Hi JBThank you for leaving a review. You can tell they take pride in their products from the quality of the packaging. Cheers! We will be looking forward to doing business with you again. Very professional company and can tell they care about there customers. They have 28 days to process the claim but it does not mean that it will take 28 days because there are instances if the reason for the claim has strong evidence, sometimes it only takes a week or two to get approved. Hi JanetWe are grateful that you decided to share this wonderful review with everyone. its not about spending 70 and then 5 for shipping which is supposed to take 2-3 days, its the fact that if the shipping says 2-3 days why is it taking over a week and when you contact them they dont reply? Check out what 1,094 people have written so far, and share your own experience. Did the driver follow the correct delivery procedure? We are sorry to hear about this. Bought the most beautiful coat for my son which he loves. Brilliant top quality item of clothing. I have ordered from this company twice ,they keep you up to date with your order ,fast delivery to .The jacket I ordered for my son is fantastic he gets lots of compliments on it ,This company do a mystery box gold I bought for my son for 70 he got a jacket,T-shirt and jogging bottoms which had a value of 195 . Quick View Lorenzo Veratti. There a wast of time I'm having to take the matter further and to my bank very poor service don't bother buying unless you want the run around !!! Need a better system in place for customer service and change their delivery company. We are happy that we have exceeded your expectations. Great customer service and amazing products. We believe your review will help a lot of consumers, especially those who are having second thoughts to buy our mystery boxes. Thank you guys. Lorenzo Veratti. British luxe streetwear brand Lorenzo Veratti has just dropped its debut collection, featuring a whole hostof streetwear and sportswear-influenced pieces. Claim your Free Employer Profile. If your blog is showing the wrong domain name in links, redirecting to another site, or is missing images and style, these are all usually related to the same problem: you have the wrong domain name configured in your WordPress blog. The clothes are were very good quality and I think reasonably priced. It is such a wonderful feeling that we made your family's Christmas a little bit more special. If your concern is about missing the delivery, we always coordinate with the courier for investigation. Brilliant high quality coat and one very happy son. However it was completely the opposite. We also ensure all reviews are published without moderation. I ordered a black cargo it came earlier than we expected and it fits perfect and high quality next time i want to order something i first take a look on your website. Privacy Policy Cheers! Cheers! Our apologies for the inconvenience. Cheers! Cheers! I contacted the company who were only too happy to exchange it at no extra cost. is lorenzo veratti a good brand. I would just like to Thankyou for your amazing service I ordered a coat for my son with his remaining Christmas money, unfortunately it was to big and sent back for a exchange got a email two days later advising that the size we needed was out of stock and we could pick another coatmy son was then over the moon he had a chance to do this . Hi TraceyWe want to thank you for your thoughtful review. Pretty gutted, first time customer. I have ordered from this company twice ,they keep you up to date with your order ,fast delivery to .The jacket I ordered for my son is fantastic he gets lots of compliments on it ,This company do a mystery box gold I bought for my son for 70 he got a jacket,T-shirt and jogging bottoms which had a value of 195 . Cheers! These factors should be cleared for us to know if the courier is liable or not. Cheers! Sizing is perfect too. 73.9K followers. Fast delivery too. Cheers! Hi PhilThank you for sharing this amazing feedback with us. Raff2 Pant. Hi NalaSuch a detailed review! Thank you so much! SUNNY JEAN - BLACK. Absolutely amazing from start to finish. I ordered a coat for Christmas for my son. There is more business coming your way from us and his buddies. Customer service are fantastic very helpful. Verification can help ensure real people write reviews about real companies. We reviewed the conversation we had with you we could not find the specific time and date that we asked you to buy another jacket. Cheers! Thank you for a great service! Based on our records, the purchased product is a pair of Vinnie Reflective Biker Jean. Inspired by icons of the 20th and 21st centuries, Lorenzo Veratti fuses high-fashion design with cutting-edge functionality to provide high-end style in an affordable and long-lasting way. Dont hesitate to purchase or contact Lorenzo. No offer of repair or no gesture of goodwill. Thank you, and we are looking forward to doing business with you again. Brilliant company and customer service Thankyou so much :). Hi GTAMWe want to thank you for giving us such an amazing review! Did you mention to our support team about your faulty tracksuit? Customer service at its finest. We can see that you have been offered an exchange or a refund, and we shall arrange what you preferred to have. - eBay Money Back Guarantee - opens in a new window or tab, lorenzo veratti iconology jeans size 36 Waist, cleared payment - opens in a new window or tab, about earning points with eBay Mastercard, Learn more about eBay global shipping program, Report this item - opens in new window or tab. SPEND 100, GET 20. By clicking 'Accept', you . His friends are complimenting the coat already and I will be sending them your way! Everyone always stops me and asks where did you get that coat from mate lol. I was kept informed of delivery which was a couple of days earlier than promised. We will be looking forward to your next purchase. Lorenzo Veratti. Hi SahWe are beyond grateful for your effort to share this amazing feedback with us. Had to liaise with customer services at one stage and they responded quick, were polite and very helpful. One happy teenager. We always encourage our consumers to inspect the item after receiving it and immediately report to us if any issues are found so we can sort them out within the allowed time frame. Hi JackieWe want to thank you for your patience while our team our doing its best to sort out the problem with our courier. Lorenzoveratti Reviews | Read Customer Service Reviews of Thank you and we are looking forward to hearing from you again. Happy New Year! Suggested companies are based on peoples browsing tendencies. Very responsive and great customer service. The offered was, you can pick another jacket at no extra cost and in case the jacket you like is cheaper than the original order, we will be more than happy to give you a refund for the price difference. Companies can ask for reviews via automatic invitations. Cheers! Your review means a lot to us and we are looking forward to hearing from you again. We will continue to do our best and you made us all happy. Great coat, lovely quality. Its pretty noticeable now. Replies to negative reviews in < 24 hours. He loves them! The easiest way to edit a .htaccess file for most people is through the File Manager in cPanel. Cant fault them. Our team does not want you to go through the lengthy process so we will coordinate with the proper team in order to process your refund immediately. Excellent customer service. Hi DebbieWe are very grateful that both of you are happy with the products you got in our mystery box. We are proud of what we do as a brand and we will continue to do our best to make sure that every product is worth the price. We can review your case so please respond to our request, we believe that we can figure out something to sort that out for you.