The order arrived on time and every item came very well packed. By the time I got home it wasnt there. Everything was amazing. It goes against our guidelines to offer incentives for reviews. Find out how we combat fake reviews. I cannot track my order and furthermore they delay it more than it should alwayss. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. Delivery was left on doorstep whilst I was at work. Mostly impressed on just how fast it was delivered! Anyone can write a Trustpilot review. It goes against our guidelines to offer incentives for reviews. The pants were the perfect color, fit well and well made! Job Description. Beautiful experience! We use dedicated people and clever technology to safeguard our platform. Companies can ask for reviews via automatic invitations. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It was it left to sit in the pouring rain. The material is great, the fit is great, so pretty. Founded Date 2009 Founders Simon Porte Jacquemus Operating Status Active Company Type For Profit Contact Email boutique@jacquemus.com Phone Number +33 1 77 35 10 75 Jacquemus is a French brand that offers womenswear, shoes, and accessories. I love that it was delivered to me super fast! Verification can help ensure real people write reviews about real companies. Please enter the details of your request. I received mine within 2 days of ordering and I live in Canada! In addition, the fact of sending us a little booklet I find it super cool. Incredible quality, lots of compliments. Users can call our helpline number to resolve their crypto related ptoblems quickly. Coinbase CCO just revealed the new 24/7 phone support number 818-748-9071 for users in USA and canada. So thank you Jacquemus!!! Full-time - Part-time - Temporary -Contract. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! Awful brand terrible business. With my coupon I ordered jeans and they were send in two days, received three days later. We use dedicated people and clever technology to safeguard our platform. It has a red undertone, it looks like its been discolored by the sun. When it was delivered I wasnt home. I love my experience so far and definitely will buy more. Bought it for my daughters 30th birthday. The quality of Le Grand Bambino bag is amazing. I recommend shopping at Jacquemus. Shoulder-baring dresses, strappy sandals and accessories are designed to whisk you off to the south of France. And of course, the items were beautiful when they arrived. I loved the bag, it's great, and super fast delivery, thank you. 2023 Trustpilot, Inc. All rights reserved. I started emailing customer service, messaged the customer service Instagram, nothing. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation . Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. Jacquemus; Jean Paul Gaultier; Khaite; R13; Saint Laurent; The Attico; Wardrobe.NYC; FEATURED SHOPS . My order arrived in no time and im super happy! They where very helpful great experience with them. From the package to the product. Also, Simon is on holiday. You must have JavaScript enabled in your browser to utilize the functionality of this website. Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. Received the order but the box looks like its thrown somewhere. I love your collections every year. I cannot track my order and furthermore they delay it more than it should alwayss. The delivery was made very quickly and arrived in very good condition. Companies can ask for reviews via automatic invitations. Please note: the items in your shopping bag may be deleted if you change your region or your delivery destination. Customer Service; Wish List; Call Us +1 877 678 9627. customercare@net-a-porter.com. Im now down several hundred pounds with no order because they use a courier that leaves parcels in unsafe places. Got this a gift for my wife, she fell in love with it! Also this is summer and in France, and it is like no mans land, lol its always hard to reach someone during that time. Received the order but the box looks like its thrown somewhere. Everytime Ive ordered something, it has arrived very quickly despite being told of high demand. Revoke a Website or App's Access to your Login with Amazon Information. Very clear navigation and easy check out experience. $25 - $35 per hour | Online/Remote Position | Flexible. The packaging, payment, etc. . Jacquemus Shop now Gente Roma, a place to be, a place to get inspired #genteroma slide 6 to 7 of 5 Free shipping only for logged in customers for orders over $ 600 Shipments within 24/48 working hours from receiving the order confirmation Free return only for online orders Within 14 days of receiving your order with our DHL courier Secure payments Wanted to give 4 stars, but then I realized that this form is not in English :)When I placed my order, something went wrong with the payment. However its your companys work to control the production quality of the bags and check the item precisely when some claimed the refund and repackaging it to other customers. But obviously they have some customer service issues at the moment. They are not responding to online communication Its also weird that a so called designer brand doesnt have a U.S. phone number. Date of experience: January 19, 2023 RM - Reliable internet access for 4-hour periods of time. 6 more replies. For more information, please see our After ordering I received a confirmation email and the site states there would be delays. Jacquemus The return process was perfect and easy! Do you need help? The packaging, payment, etc. Ps, thanks for cute stickers which I get with my shipment. Simon talked about it and said they had big problems in may June but I think its resolving. The pants were the perfect color, fit well and well made! I love JACQUEMUS! It looked absolutely beautiful on the site. Much better of you used dhl not ups. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Jacquemus customer service . We use dedicated people and clever technology to safeguard our platform. The bag is okay but a bit dusty and dirty. The return process was perfect and easy! Anyone can write a Trustpilot review. + Advancement opportunities - 80% of our frontline leaders have been promoted from within. Extremely bad - I ordered some things online and never received confirmation email - I had ti call them 5days (5-business-days) later just to get the information that my shipment is being prepared 3 days after that my order was cancelled and rest assured that id you are trying ti shop anything that is discounted you will not receive it cause they dont have it, the discount is inly to make the brand feel better I guess I will never, ever shop anything from this brand. Everything was amazing. I'm now down several hundred pounds with no order because they use a courier that leaves parcels in unsafe places. Customer Service Representative REMOTE (US) SERVICE DELIVERY WORK AT HOME (US) FULL TIME SupportNinja is a new kind of BPO. Its disappointing what a mess this company has become, not a good look. Privacy Policy. It goes against our guidelines to offer incentives for reviews. I was definitely going to get another one as a gift but I wont, the size is very small especially for its price. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. Thank you Jacquemus for delivering a beautiful product and a beautiful ordering experience. Training hours:8 hour shift btw 8am -6pm in your local time zone, no PTO allowed. We will get back to you within 24 hours. I ordered the Grand Bambino bag. Shop the best in modern womenswear with the most recent collection from Jacquemus. Anyone can write a Trustpilot review. I ended up ordering through the site via paypal. more. Love the quality & style of the hat & quick delivery! I love your website design, I love your brand. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. Create an account to follow your favorite communities and start taking part in conversations. Beautiful experience! I would have expected more for that money. All previous emails sent to you from my private email prior to involving PayPal were ignored. Verification can help ensure real people write reviews about real companies. and the service is great and shipping is fast! Quality is great! I am always extremely pleased with all the items I have ordered. These tasks include: - Helpdesk live chat support for technical issue (follow the manual) - Promotional giveaway and resolvent procedures. The bag is okay but a bit dusty and dirty. Verification can help ensure real people write reviews about real companies. 1. Buy Jacquemus bags and get Free Shipping & Returns in USA. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. + Additional pay incentives as well as monthly . I love your collections every year. Anyone can write a Trustpilot review. Much better of you used dhl not ups. Product well represented in PDP (would be nice to get a closer shot of the material). It was my first time buying at JacquemusIncredible product,expensive,yes,but the quality is worth it. Incredible quality, lots of compliments. Jacquemus' skill at infusing innovative shapes with an irrepressible sense of youth and femininity has won critical acclaim as well as a devoted following: the designer is the winner of a special jury prize from LVMH in 2015, and a finalist for the group's Prize for Young Designers the year before. This is unacceptable. Coinbase customer service number. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. You are very welcome to get in touch for size and styling advice or with any further questions on your order. Outstanding Customer Service! We offer free 2 day shipping on all US orders. The quality of Le Grand Bambino bag is amazing. From the package to the product. Wonderful experience, I love my product!!!! It was packed like a present: in beautiful paper; personal letter; with a package bag and as extra some stickers. It was it left to sit in the pouring rain. was ok but the delivery with UPS was HORRIBLE. It was it left to sit in the pouring rain. and the service is great and shipping is fast! Call us on 1 877 799 0627 from the United States, or +44 330 022 5701 internationally. Call now to get direct help from coinbase customer support executives. But except that, everything was very good. It goes against our guidelines to offer incentives for reviews. Suggested companies are based on peoples browsing tendencies. Jacquemus Jacquemus is a French brand created by self-taught designer, Simon Porte Jacquemus. Thank you for the fast delivery. We also ensure all reviews are published without moderation. Thank you for the fast delivery. So thank you Jacquemus!!! Verification can help ensure real people write reviews about real companies. The shipping is fast, no custom clearance hassle because everything has been paid and taken care of. We use dedicated people and clever technology to safeguard our platform. All rights reserved. For spring 2022, he played with the shapes of scuba gear, cutting and winding unitards and. This is unacceptable. When I found the box it was soaked and so was the inner bag the pocketbook was sent it. When I found the box it was soaked and so was the inner bag the pocketbook was sent it. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It makes sense why someone returned it after removed tag of the item. Please send an email to customercare@jacquemus.com or call +33 (0)1 86 47 80 99 from Monday to Friday from 10:00am to 1:00pm and from 2:00pm to 9:00pm, Saturdays from 10:00am to 1:00pm and from 2:00pm to 6:00pm CET Newsletter Customer Care Contact form Country english Metropolitan France (EUR) JACQUEMUS 2022 Location Metropolitan France (EUR) I loved the bag, it's great, and super fast delivery, thank you. This is a strict requirement by international couriers like DHL and this extra step is taking me time, as I dont have a printer at home. Also the shipping although very fast had a high price. I am very happy with my purchase! The Purse is quite nice but it was shipped in a cotton bag in a Carton. I could find the contact number only from the cached page found in Google. Sizing is great, the quality is superb and I will certainly reorder from the website. Verification can help ensure real people write reviews about real companies. Privacy Policy . I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. Please email us at customercare@mytheresa.com I ended up ordering from FarFetch and the bag will arrive Tuesday. What should i do. ;). I think they assume people wont call and they will just keep your money. The return process was perfect and easy! When I found the box it was soaked and so was the inner bag the pocketbook was sent it. Training: 11 weeks, Monday-Friday. New arrivals, now dropping five days a week - discover now, Claim your exclusive discount code when you subscribe to our emails. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. Fast delivery, very nicely packed.Amazing product. Much better of you used dhl not ups. Shop and view the latest Womenswear, Menswear, Shoes and Accessories Collections from the official JACQUEMUS website. I downloaded Skype and paid $4 for 400 minutes to make an out of the country call(I live in the U.S.) . This is unacceptable. When I tried to find the support form it appeared, that your site doesn't work properly. Ordered a bag and returned it. designers to increase customer base. They are so dope and very light so dont pull on the ear lobes. Bright primary and pastel colors and inventive geometric cuts feature in the label's signature asymmetric crop tops, oversized trousers and overcoats, colorblocked knits, and futuristically shaped dresses. Does polene has a us number (really asking :) I know they are more low cost that him but still)? Initiative 1: Creating Jacquemus' first physical store in Paris. I ordered the Grand Bambino bag. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! I would like to say this was my first time buying from Jacquemus and I am blown away with the experience. It was left on my porch in the pouring rain for two days. Free shipping on full-price orders over $100 USD and other orders over $300 USD. I received mine within 2 days of ordering and I live in Canada! Coinbase customer service number. Companies can ask for reviews via automatic invitations. On the other hand the packaging experience, delivery and quality of the handbag was 10/10.If they work on their customer service a little bit more, I'm sure they will become a 5 star company. Quality is great! You are very welcome to get in touch for size and styling advice or with any further questions on your order. $100 coupon code. Shift schedule availability from 8am -6pm in your local time zone. I do not recommend ordering anything from their site, idk what happened but it is a mess. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. All rights reserved. FWRD Customer Service. This is unacceptable. Also the condition of the leather was really bad. Thank you very much.I especially loved the packaging- as always :). . Continuez, vous etes parfait.Tres belle journee. I ordered the Grand Bambino bag. The quality of the print is not acceptable for a t-shirt that retails for 170.Also, the size of the print should be larger on the larger sizes, otherwise it ends up looking way smaller than the Small and Medium sizes.Unfortunately I will return it. Got this a gift for my wife, she fell in love with it! In addition, the fact of sending us a little booklet I find it super cool. Pretty things in your Shop Jacquemus is great!!! The bag is okay but a bit dusty and dirty. I love JACQUEMUS! Help us Improve. When it arrived although beautifuly wrapped and packaged I was so disappointed of how small it was. 1,501 people have already reviewed JACQUEMUS. Will definitely order again! Thank you very much.I especially loved the packaging- as always :). | Read 41-60 Reviews out of 545 | Read 21-40 Reviews out of 698 Quality is great! Outstanding Customer Service! Tag of the item was already taken off and placed inside of the side pocket. The delivery was made very quickly and arrived in very good condition. Avoid. When I enter on my account, in the status of my orders I can't see which of them have been returned. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. I love Jacquemus company with its amazing product. The packaging, payment, etc. Much better of you used dhl not ups. With the pandemic, more and more people are shopping, entertaining, and simply being home has created a unique live chat job position that is well suited for interpersonal savvy applicants with . The packaging, payment, etc. I am still waiting for the product and I have not received any email when they will send to me . And then I received my scarf .. wonderful. . I know its a very long time.Im so happy with my purchase thru the original website.Best of luck for all the workers in this lovely brand.Thaaaaaank yooooou!Regrets,Shaikha From Qatar. Pretty things in your Shop Jacquemus is great!!! Two weeks went by and I never even received a tracking email. your website is fancy and super cool but the thing is there are some difficulties on sorting, filtering, etc. Press J to jump to the feed. JACQUEMUS Welcome to the sun-dappled world of Provenal designer JACQUEMUS, which is brimming with natural fabrics, figure-framing cuts and earthy hues. Very happy with what I ordered, the packaging was cute, love the stickers and little thank you card, also the fact that not only do bags get dust bags, but clothing pieces do as well! Date of experience: 19 January 2023 MO Jacquemus. The order arrived on time and every item came very well packed. I am very happy with my purchase! I love my bag! The order arrived on time and every item came very well packed. The order arrived on time and every item came very well packed. Fabulous Quality and Design! Sign out of Your Account on the Amazon Website. When I found the box it was soaked and so was the inner bag the pocketbook was sent it. In addition, the fact of sending us a little booklet I find it super cool. Buy collage-effect dresses and separates online now at NET-A-PORTER. then delayed it even more by not contacting UPS quick enough. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Thank you! 2023 Trustpilot A/S. Entry level. Pretty things in your Shop Jacquemus is great!!! I live in London and need to send back my order but your instructions dont say that a proforma invoice should be attached to the outside of the box. They ask you to attach the invoices but forget to tell you that for it to be returned fees need to be paid prior so it can be returned. Its just that they grew so fast and I think they were taken aback from all the success. Coinbase customer support number is online now. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! We also ensure all reviews are published without moderation. Our native-speaking Customer Care team is available 24/7 to support you. To find out more and learn how to opt out, please visit our We use dedicated people and clever technology to safeguard our platform. Delve into our exclusive selection of designer must-haves. I ordered the Nike collection and had no news for 4 weeks but since they said they had delays I did not worry. I ordered the wrong size and had to return the item. The bag is okay but a bit dusty and dirty. When it was delivered I wasnt home. It was my first time buying here online, and it won't be the last.I ordered from Spain and the shipment was so fast.The product arrived in perfect conditions.Love everything about this brand, 100% would recommend! The website is very userfriendly, I found everything great. Available 24/7. They had 150 employees at the beginning of 2022 and now have more than 500. They sent my address wrong to UPS, told me it was my fault! My experience was amazing! Contact Us - Address, Email & Telephone - Farfetch Contact us Customer Service Email service hours Monday to Friday: 24 hours a day Saturday and Sunday: 8am to 3pm EST Phone service hours Monday to Friday: 8am to 9pm EST FAQs Find the answers you need in our FAQs We'll be in touch soon Will definitely order again! I would prefer of having the option to select a cheaper option and wouldnt mind waiting a bit longer to get it. I received my parcel late and it then ruined a gift to someone. I love your collections every year. Here are 8 tips for writing great reviews. 1,977 people have already reviewed JACQUEMUS. Self-taught designer Simon Porte Jacquemus launched his namesake line at age 18, after moving to Paris from his native South of France. I am very happy with my purchase! You can also place your order with our team on the phone. Jacquemus's new take relies a lot on dramanot just of the unmatchable set designbut of volumes and precarious straps and cinching that may not translate as easily into a real life away from the. Customer service is good when you are able to connect with them via telephone, mail customer service is not good. Outstanding Customer Service! It was it left to sit in the pouring rain. All previous emails sent to you from my private email prior to involving PayPal were ignored. + Paid training & PTO. Got this a gift for my wife, she fell in love with it! It goes against our guidelines to offer incentives for reviews. Everything was amazing. The refund was almost instant, but I originally placed via paypal. Beautiful design.Thank you so much for adding beauty in our lives and this world. Thoroughly of-the-moment and full of personality, Jacquemus (a nod to the designer's mother's maiden name) approaches modernist French womenswear with an eye for deconstruction and an optimistic spirit. The quality of Le Grand Bambino bag is amazing. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. You dont have to buy many Designer things to know that luxury products are sent in box. The PRODUCT IS AMAZING! Because of this I wouldnt order again.. We also ensure all reviews are published without moderation. I love that it was delivered to me super fast! From the package to the product. Shop with us and discover why Mytheresa is your final destination for online shopping for women. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. About Us (866) 434-3169; Customer Care; Shipping & Returns; Live Chat link opens in a new window operated by . Some people are still working there, he is the face and owner, it doesnt mean he doesnt care. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Find out how we combat fake reviews. 2023 Trustpilot A/S. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I love my bag! 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I purchased a bag (Le Chiquito Moyen) recently from the website and it came with huge creases so i was looking for a refund or exchange but ive sent both an email and the contact form, neither to which they have responded to. I am still waiting for the product and I have not received any email when they will send to me . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Beautiful experience! Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. Due to this poor customer service, I will not be making any future purchases from this company and will recommend my friends to do the same. Fabulous Quality and Design! Cookie Notice I ordered the wrong size and had to return the item. Will definitely order again! Will definitely order again! Find out how we combat fake reviews. please contact customer service within 60 days of purchase. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. Anyone can write a Trustpilot review. I love your collections every year. Take a brief survey about today's visit . I already wrote email to customer care center but hadnt receive reply yet. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We also ensure all reviews are published without moderation. A little bit sad, that you cant reservate an item for a period of time when you adding it on cart, because someone can just be faster then you and get it before you do. Here are 8 tips for writing great reviews. Date of experience: January 24, 2023. Because of this I wouldnt order again.. Here are 8 tips for writing great reviews. The delivery was made very quickly and arrived in very good condition. Find out how we combat fake reviews. Call Us. The delivery was made very quickly and arrived in very good condition. Read about their experiences and share your own! Hope i could get an answer as soon as possible. 2023 Trustpilot, Inc. All rights reserved. Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help.