Confirmation that the document cannot be replaced in time for the Booking. I want an refund, yet there is no way I can get it. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". Safe, Fast and Verified means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. Make a report to ACCC. No contact, no reply, nothing.You have stolen money from thousands of people who need it. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. Abusive partner? Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. The phone message also contradicts itself. Instead I was sent the PDF email after the show. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. It's about $1500 and I have no idea what to do next. No reply emails or any form of communication. We may consider other Emergency Circumstances at our discretion. No way to recover tickets. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. means weather where a Government Agency has issued warnings not to travel which mean. They are the shittest service in Australia. They rapidly charged my credit card, then didn't provide the tickets. PDF Ticket & Entry Conditions I can not believe in this day and age HOW BAD this company is. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. 2023 Trustpilot, Inc. All rights reserved. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. There is not one good review about this dodgy company. Conditions that are unpredictable and the event is more than two months in the future. But the thing is, they didn't. Ticketek takes the issue of scalping seriously. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. Anyone has experience getting refunds from them or have advice on what I should do here? Immediate household persons living together at the same permanent address. You may also wish to resell your tickets if you cannot use them. What should I do? I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. I find the app difficult to navigate. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. Anyone waiting for refunds from Ticketek? Ghosted for 6 months now
Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. So sorry. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. There is no phone number, only an email which does not get answered. Ticketek routinely mismanages ticket processing which should be simple. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Refunds & Exchanges - Ticketek Australia Companies can ask for reviews via automatic invitations. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. Please also read the General Conditions of Refund. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Travelling can be a huge expense, which is why its normal to try to score savings when you can. There is no phone number, only an email which does not get answered. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. means the unforeseen change of the date of an examination that. Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. I've purchased a ticket and my event is tonight! They haven't responded to my emails! Refunds & Exchanges Follow New articles New articles and comments. A copy of the travel warning from the Government Agency. Appalling service. Pleased to meet you, won't you guess my name? Ticketek Marketplace - Buy and Sell Tickets Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. This is not an insurance policy. If there is a financial failure of any Transport provider. Just fake a doctors note, cant imagine they review them too carefully. Therefore, it's impossible to speak to an actual person. Worst website and app I have ever used!!! After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. A doctor cannot be You or a member of Your family. Ticketek wastes YOUR TIME like it doesn't matter. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. Voluntary relocation or where you are changing employer for a new role. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Attend participate in, take part in, use, or be present at. Hands down. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. How insensitive is that. chevron_left, Availability & type of seating will vary & is set by the venue. They rapidly charged my credit card, then didn't provide the tickets. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. I will never purchase anything with you again. A police report or crime number to confirm the theft(Self-declaration not accepted). :(, tails, they sent an email saying they has processed the refund. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. RP ENG EXTENDED - Refundable What a disgrace!! I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. To read more about Covid-19 please visit our dedicated page here. Jay Chou tickets | GIANTS Stadium | Ticketek Australia The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. I recognise the terms of service were available, but nobody reads those. Wife tested positive on 13th. They gave me specific number to call to move tickets. A copy of the notice of failure or disruption of the public transport. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions Never ever again. Can I use a Ticketek gift card or voucher? An incident number or report from the Police or relevant traffic authority. They agreed I shoudl get a refund, then asked for my account details for the refund. Ticketek Marketplace - Buy and Sell Tickets What will a Marketplace ticket look like? Easy as. Basically, because they're the only game in town, and they can do whatever they fucking like. I received an error message after purchasing tickets. Change My Location
Anyone can write a Trustpilot review. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. It's the result of a monopoly. Any translation of this document from English is for assistance and information only. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. I got tickets to a concert from ticketek that got cancelled of covid. Requesting a Refund. Still waiting for my refund 6 months. Press J to jump to the feed. etc.WHERE IS THE ACCOUNTABILITY? Are Refundable tickets offered on Gift Voucher sales? The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Ticketek Marketplace (marketplace.ticketek.com.au). I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. means an unforeseen circumstance completely outside. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. Ticketek Voucher: $25 OFF Mar 2023 | Nine Poor service really. Years ago I did a few days temping at Tiketek. This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Are there any age restrictions enforced on my event? No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. A copy of the letter requiring Jury Service. Are Refundable tickets available through Ticketek Marketplace? They will do anything to hide from you. IMPORTANT Any translation of this document from English is for assistance and information only. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document.