what are the ttec engage products

;TG9]'U-YVJ~+;;xH%rr.%n%J:p(PA8G0G8G0G8G0G8G0Gg>=Y,a,YF~A={ AEJ_W+J_W+J1e2dY,C1ee2fYdC?~1c=~qswk>|Yatq_ e endstream endobj 44 0 obj <> endobj 45 0 obj <> endobj 46 0 obj <>stream Every day, you are asked to balance the competing priorities of improved satisfaction with lower costs. Eliminate friction and create value . Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. We make it a point to make sure all our employees feel valued and . library that's as agile as we are. And, one that helps you predict what will happen in the future. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. 0000028000 00000 n TTEC Engage is the company's global hub of operational excellence providing clients award-winning, turnkey customer acquisition, care, revenue growth, and digital trust and safety services. from 8 AM - 9 PM ET. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Don't wish for happy customers. "Sean has repeatedly demonstrated throughout his career how extraordinary results can be achieved from combining talented and motivated teams with breakthrough technologies," said Ken Tuchman. Director, Big Data/ML Engineering - Avtex Solutions, LLC 0000008248 00000 n Humanify(R) DEI+ Bot . TTEC Digital hiring Associate Data Scientist in Hyderabad, Telangana 0000009922 00000 n "I am excited to welcome Chuck back to the TTEC family. Reduce cost and improve CX with recommendations from your front-line employees. Business transformation begins with innovative customer experience strategy and insights. Privacy Policy. 28 0 obj <> endobj xref A customer service outsourcing company announced that it will expand contact . Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. The result: Customer experiences that feel human even when they are not. Privacy Policy. DENVER, May 4, 2021 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX(customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results for the first quarter ended March 31, 2021. The Next Step in the CX Pioneer's JourneyTTEC pioneered the global CX industry almost 40 years ago when the company was founded by Tuchman. TTEC has been combining People, Platforms and Process for over 40 years, to optimise the Customer Experience for Brands across the World. 0000194296 00000 n A proven, global, digital transformation leader, Ms. Swanback brings deep expertise across the Company's five growth pillars including technology innovation, vertical differentiation, enterprise-wide diversification, geographic expansion and strategic M&A. Gain a competitive advantage through automation. 0000013691 00000 n optimize CX. With the acquisition of Clarabridge, the XM platform now includes the ability to understand emotion, . The people, processes, and platforms to optimize your contact center. U9_P`0{,=p7H50q.a\ Qkk>u'K.hR`Y , iF ` Z:,h endstream endobj 29 0 obj <>>> endobj 30 0 obj <> endobj 31 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page/PieceInfo>/PageUIDList<0 2028>>/PageWidthList<0 612.0>>>>>>>> endobj 32 0 obj <> endobj 33 0 obj <> endobj 34 0 obj <> endobj 35 0 obj <> endobj 36 0 obj <> endobj 37 0 obj <>stream Yes, it is possible. The Companydelivers leading CX technologyand operational CX orchestration atscale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. We bring together best of breed partners to architect solutions that make the most of what you have today and lay the foundation for what you will need in thefuture. H\n0y Your customer's journey, guided by technology. Our services help you design, build, and operate exceptional customer and employee experiences. Revenue Increased 25 Percent to $539.2 Million, Operating Income was $73.4 Million or 13.6 Percent of Revenue, (Non-GAAP $79.9 Million or 14.8 Percent of Revenue), Net Income was $50.4 Million ($59.7 Million Non-GAAP), Adjusted EBITDA was $95.9 Million or 17.8 Percent of Revenue, Fully Diluted EPS was $1.06 ($1.26 Non-GAAP), Bookings Increased 95 Percent to $170 Million in the First Quarter 2021. TTEC Names Cloud CX Technology Innovator Sean Erickson as Global Head The Company's TTEC Digital business provides insight-driven, outcome-based and AI-enabled omnichannel cloud platforms and CX consulting solutions and its TTEC Engage business delivers operational . 0000006176 00000 n Dann Sanders - Senior Principal, Sales Engineering Genesys EMEA - TTEC From strategy to design to installation and ongoing support, our curated set of best-of-breed technologies will simplify your life and improve your customers'experiences. Technology Ecosystem | TTEC TTEC Holdings, Inc. is a customer experience (CX) technology and services company. trailer <<7F486E41DFF244E1A2D09FA2739736F0>]/Prev 466469/XRefStm 2042>> startxref 0 %%EOF 903 0 obj <>stream Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. 0000017351 00000 n Text, voice, conversational messaging, video your customers are switching channels but they expect you to interact with the seamlessly where ever they are. . 0000042702 00000 n As previously announced, Martin DeGhetto, a legend in the CX industry and a pivotal member of TTEC's executive team since 2009, will retire in November. TTEC NAMES SHELLY SWANBACK AS CEO, TTEC ENGAGE - PR Newswire Design your CX to eliminate pain points and reduce churn. A highly experienced Genesys Certified Cloud designer working on Genesys products for large global contact centre solutions. DENVER, Sept. 20, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that Charles "Chuck" Koskovich has been named Chief Operating Officer (COO) of TTEC Engage. Fourth Quarter 2022. Amazing Experiences Through CX Outsourcing and Sales Excellence - TTEC My first-hand experience is paramount to who I am professionally and personally," said Koskovich. {b6{nen;Wx5[.Q\zD~M, o_U!C#"3>bl$`M\ ,`Gvg3xEjM^G6kPA]Z%[0k2/y,XceN-P/P/IO?? abeN7 QkwUV $4=g^T`UU^BQYzrmE"qE5+zl^3d[ U]3 Z/_4 ^Qv"f&O61sK2 +u!c|n&j2W" NYDCJ$/ The TTEC Engage segment provides digitally enabled CX managed services; delivers omnichannel customer care, technology support, order fulfillment, customer acquisition, growth, and retention . Non-GAAP Earnings Per Sharebetween $4.14 and $4.32. Subscribe to TTEC's eNewsletter, Dialogue . journeys, 5 digital transformation from 8 AM - 9 PM ET. HWnH}WCEolrEx;q`0^,h8HG$&E&X0)vWSPI!wzlq? For 40 years, our business has been helping companies make their customers happy. On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty for his many years of service and the important and noteworthy impact he has had on our company, clients and people. "Our broad-based financial momentum is accelerating and for the fourth consecutive quarter we have delivered record financial results," commented Ken Tuchman, chairman and chief executive officer of TTEC. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. . H\j0l/Q&-b} Vm"o::5hFlag_q/5t^iUQ~(}s;,owqRuq~X?#>I?u_s4v~o^g)ia=outS/s'<>(?ac .8EjT]i9i5xC- on contact center cloud, Voice of the customer best practices and strategy, Want to reach more About Us. TTEC Digital Design, build and operate tech-enabled, insight-driven CX solutions, TTEC Engage Digitally-enabled customer care, acquisition, and fraud prevention services, "2021 is off to a strong start with record first quarter top and bottom-line financial results exceeding our plan," commented ReginaPaolillo, chief financial and administrative officer. Customer Experience Solutions | Avtex Tower Research Capital LLC TRC Acquires 4,876 Shares of TTEC Holdings 0000038100 00000 n Shelly shares our vision and has the passion and expertise to take us to the next level," Tuchman concluded. amazing customer "I am thrilled to welcome Shelly to the TTEC family. 0000017350 00000 n Cloud-based technology and intelligent automation powering effortless customer and employee experiences. Find and engage customers across all channels. Tuchman continues, "I'm more excited than ever about our business. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. You choose how you respond, Our modular tech stack provides you with all of the tools you need to meet your customer where they are today and prepare for wherever they are going tomorrow. Complementing TTEC Digital is our TTEC Engage business, which handles millions of last-mile customer interactions on behalf of the world's leading brands. 0000116041 00000 n 0000021593 00000 n 0000028129 00000 n Our sales and revenue growth solutions help you acquire customers and increase customer loyalty and lifetime value. 0000002727 00000 n Non-GAAP Adjusted EBITDA marginsbetween 15.0 and 15.3 percent. Optimise your contact centre Learn more. TTEC helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. Our end-to-end CXaaS platform combines strategy, analytics, technology and operations. The company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients andTTEC Engage, its delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services.

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