In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. Honestly, never use third-party companies to rent a car. How to Cancel Wisecars Car Rental Comparison Subscription on Android Device: Open your Google Play Store app. Wisecars does not take responsibility for partners response times. Please read carefully the terms of the Car Rental Agreement before signing it. Save. Email Protect your account with two-step authentication CAR RENTAL IMPORTANT INFORMATION - wisecars.com It might take your bank extra time to settle the amount. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. This information must be sent via email and give Wisecars the relevant details of the incident. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). When you rent a car, you will usually need excess coverage. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. Great help received from the kind persons on whatsapp chat yesterday and today. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Wisecars Reviews In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. They helped me with the situation and I therefore went ahead to rent another car through Wisecars. Your browser settings can be set to inform you before receiving a Cookie. Alternatively, just sign in or register using your Google or Facebook account. Wisecars Car Rental Deals | Skyscanner We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. All this experience and expertise is aimed to ensure you get the best experience. He explained to me patiently and clearly. In peak periods this may not be achievable. If not, you will need to purchase the cover at the car rental company counter. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. See the full list of exclusions under section Deductible Protection Products will not cover. Information about insurance will be stated in the cars terms and conditions that are made available to you on Wisecarss website while booking the vehicle. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our DeductibleProtection products. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. We use dedicated people and clever technology to safeguard our platform. Excess Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. Please note, we only delete personal data on the request of the individual. - Wisecars Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). Wisecars customer support is available 24/7. Wisecars does not store credit card details. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. ONWise users may obtain an online cancellation quote through our contract administration platform. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. We also ensure all reviews are published without moderation. Dominik B was very helpful and nice.However the site is not the best. Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Wisecars will process your cancellation refunds in 7 days. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. Fill in your personal information and state your request. No charge will be made for amending your booking before the start of your rental. Wisecars does not take responsibility for partners response times. In most locations, the minimum renting age is 21 years. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. Surely it's illegal in USA to drive with no insurance. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. The use of our website signifies your acceptance of these Terms of Service. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. a copy of your voucher or an eVoucher to show that you have paid for the car; the main drivers credit card with enough funds for the cars deposit; each drivers valid driver's license, which they have held for at least 12 months (often 24 is a requirement); further means of identification, e.g., passport or any other ID the car company needs to see. Please read carefully the terms of the Car Rental Agreement before signing it. You may also add additional drivers at the rental counter when you pick up your car. After checking your reservation, I can see that you chose the ''basic'' package, which does not include insurance. Our website includes a full description of each car type, including the typical number of passengers and pieces of luggage each can accommodate. Wisecars | Better Business Bureau Profile When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. Read more from https://www.wisecars.com/en-us/reviews. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. Wisecars Protection Package ensures that you are protected should anything go wrong. Amendments can only be made up to 48 hours before the pick-up time. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. Your voucher will clearly state the address of your vehicle supplier. If additional information is required, the process may be extended for another 28 calendar days. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. Manage bookings effortlessly. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. Read Customer Service Reviews of www.wisecars.com - Trustpilot You can safeguard yourself against such extra expenses by purchasing one of our Excess Protection Products before your rental begins. 1 year ago. Please note, making a new booking may result in the change of the Car Rental Company. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. It is one of the scummiest business models I have ever seen. If you have chosen the protection package or deductible protection- in case of an accident you will be charged for damages but can request a reimbursement from Wisecars if you contact us within 48 hours from the accident. Please note, under no circumstances is the fuel included in the rental price. I reached out to Wisecars, who were really understanding of the issues I encountered. If you haven't started your trip yet, you can change your drop-off time by amending your booking. They will need to show their drivers license, which they must have held for at least two years. I attempted to rent a car from them for a few days for $535. All related documentation must be kept if an insurance claim is submitted. Consumers complaining about Wisecars most frequently mention credit card problems.Wisecars ranks 100th among Car Rental sites. Dear Chris,Thank you for contacting us once again!I am very sorry to hear about your experience. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. Wisecars does not own any physical locations or offices. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. provided by the customer's credit card company. Wisecars employs limited use of cookies for your safety and does not store any personal data. Expired or provisional licences will not be accepted. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Please make sure you return the vehicle to the same rental company from which you collected it. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund. Wisecars is not liable for services or bookings not fulfilled due to force majeure. In this case, you can present proof of your own coverage with your credit card or purchase it at the pick-up.You can also check this information on the Supplier Terms and Conditions at the bottom of the page.UPDATE:There are different deals we offer from Fox at certain locations. If your plans change in advance, you can bring your pick-up time forward by amending your booking. 2023 Wisecars. If you cancel at any time prior to the start of your rental, the money you paid will be refunded less the value of Wisecars Cancellation Protection, a non-refundable product. Dear Allan,Thank you for sharing your customer service experience with us! Great service by Wisecars rep Emanoel in helping me cancel one reservation so I could make a new one at a different location. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. In the majority of cases, our rentals include the following: Collision Damage Waiver (CDW), Theft Protection (TP), local taxes and location fees, airport surcharges, road fees and unlimited kilometers. We will send you your rental voucher 48 hours before your pick-up time. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. 2023 Wisecars. One of our helpful agents will be in contact with you to address the request. No charge will be made for amending your booking before the start of your rental. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. All cancellations outside of the aforementioned timeframes will not be refunded. I'M TRULY IMPRESSED. www.wisecars.com. As with any amendments, just scroll down to the bottom of this page and create a support ticket. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. No way has this company got 4.5stars. Contact Wisecars Customer Support - phone, email or messages Maryna gave great feedback and I was kept up to date on how my application was going.Thanks Maryna. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. If you have any questions, please feel free to contact us. Moreover, check what sort of specific documents thecar rental companymight require in the voucher or in. The Car Rental Company must give its consent to repairs and replacements. I wasn't sure about the documentation needed to collect hire car from rental company, but rep at Wisecars answered my queries very promptly. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. Wisecars will not refund any vehicle repairs unless the customer has bought excess protection and is eligible for a refund based on the related terms. Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. 8 Feb 2023. Find out how we combat fake reviews. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. In that case, please contact your bank for additional details. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. Wisecars is not liable for services or bookings not full-filled due to force majeure. If you choose to pay for the service using a credit card, your credit card details are not stored by us. If you require additional drivers, please include them in your booking request. Great service! Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. Keep copies of all relevant documentation you are asked to complete. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. they are untrustworthy. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. How to Cancel Wisecars Car Rental Comparison Subscription on a Mac computer: Yes. Expired or provisional licences will not be accepted. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Cancellation Protection can be purchased only at the time of booking and is not refundable. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. Wisecars Reviews - 45 Reviews of Wisecars.com | Sitejabber To improve our service and website, we may use small data files known as Cookies. Please check if the confirmation email is not in the "SPAM", "Junk Mail" or "Unwanted Mail" folders of your email account. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. Dear Sara,Thank you for contacting us! Dear Mariska,Thank you for sharing your booking experience with others!We hope your pick-up goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. Wisecars believes in protecting your privacy. One of our helpful agents will be in contact with you to address the request. After making a scene, they finally gave us the cheapest and worst maintained car they had and refused to reimburse the difference. Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used.