eBay somehow refunded the buyer automatically when the return was delivered. I agree with that. Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. Copy and save both forms before submitting them. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. Explain that you used a box, not an envelope, if that is the case. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay You will more likely not here back from them and if you do amazon has the case and remember to put case ID in all claims or negatives left and will be removed. Honest mistakes happen. I suspect someone may have been tampering with mail and package in the delivery system. Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. Thx for the link to reporting a buyer theres a couple people I need to report. Is it not possible to take pics of item A and still send B? - edited Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. But just the thought of it would scare a lot of scammers into stopping this shit. Learn how your comment data is processed. Otherwise, you can also restart the laptop just by pressing the power button. What if the buyer is not trying to rip you off but simply made a mistake? I sold 4 of the same items. In most cases, the refund takes 3 to 5 business days to process. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. 26-05-2020 Do not refund first and try to appeal after. In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. Funny thing he could never tell me what he claims he got or send me pictures. paperspast.natlib.govt.nz If you get the item back as a buyer you have the option to relist and recoup your outlay. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. Its ok but I like the darker one you had in your listing. 26-05-2020 As you say, I would explain to the buyer that different computers and devices show colours differently. I wanted to get some advice before I contacted, but I had planned to, yes. Heres how. Got my money back and a promise from eBay to better train their support staff -_-. I can't really remember what specific package I mailed it in. Then gets mixed up on which item was wrong. I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). It is a site to get quality at the best price and sometimes I make 50 cents. So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. So we repaired and return an annoyed customer but couldnt do anything about it. He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. However, for large packages and certain types of express service, UPS is the cheaper . A buyer will offer to purchase your item and send a larger payment than required. Then maybe they won't send it back and you won't have to refund. Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. $15 each. Sunday Mystery Wall is back! $15 each. - Facebook I asked the buyer if the package he received was damaged or opened. That has happened to me. Ebay basically says, Well we dont know what you actually sent the buyer so we cant be sure whos side to take here so we always favor the buyer.. I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. It should not have. I stopped shipping to Canada because of customs problems. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos . Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. Cheaper seller scam: Reddit and its partners use cookies and similar technologies to provide you with a better experience. Defective Item return that is not defective HELP Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. Amazon Sent Wrong Item (What To Do, Exchange + Keeping) If the package was mixed up by GSP, then they should handle it. I sold 4 of the same items. I didn't mention that after the initial dispute, I received an email within 6 hours basically saying they couldn't prove that any fraud had taken place on they buyers part since they don't handle the items directly. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. It WAS new in the box. If you have any problems paying for your items, we . I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. Good for you. You purchased a specific quantity of an item, but received the wrong amount. I take pics and and email amazon all the details of before and after and the condition it is come back - 2023 Comparitech Limited. Buyer claims I sent wrong item : r/Mercari - reddit.com And while I'll be cordial, it doesn't bode well. Though I don't think I would have mailed an eye shadow palate in even one of the padded ones. Sadly, in the rush, you may have failed to notice that the listing only specified the box the item came in, not the item itself. Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. For more information, please see our 04:02 PM. That's why I thought maybe they mislabeled. For approved returns, Mercari provides a free shipping label to the Buyer. Select Order Not as Described. A little detective work might find the answer. Record any serial numbers or unique codes. In this case, the purchase may be completed without flaw. Buyer claims wrong item and gets a refund despite - Welcome to the The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. Item compatibility is buyer s responsibility. and our I once again immediately had them call me to dispute this. He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. 09-10-2020 The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . The item's condition was misrepresented. The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. Unfortunately for you, the item is a replica of the one you sent. Phone eBay and they said I should have tried harder. - edited Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. I mailed a limited edition eye shadow palate to Ontario Canada for $90. MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . If you find an item on eBay that you think is fraudulent, report the listing directly. I have 100% seller feedback. Ask if they want you to dispose of it or return it to them. I was hoping it was a post offcie mix up. Well tonight I received the above email. How to handle a return request as a seller | eBay From the "Reason for replacement" drop-down menu, select "wrong item was . The item could have gotten mixed up during a customs check? I guess it depends on whether the item they are sending back is worth paying the shipping on. When a buyer disputes an item, the review is no longer an option unless they "accept the item". Dial 1-800-275-8777 and explain the issue to USPS customer service. Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. Usps Delivered To Agent But Never ReceivedGo to Tracking Informed Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. Returns, missing items, and refunds for buyers | eBay For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. 26-05-2020 On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. Fabric: Polydex. What would you do? They sell fake goods and don't pay taxes. Say that the GSP mixed up the package, and sent somebody else's package to your buyer. Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. Buyer says item not received, Royal Mail says delivered - EBay Remember that if an offer looks too good to be true, it probably is. We had a top where it was returned with snot. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. 26-05-2020 Press J to jump to the feed. In my experience, they have always used the original packaging, and have never even opened the packages to inspect them. If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). I'm based in the UK I had two items sell on the same day, both with InPost delivery. Strictly No RETURN NO EXCHANGE policy. 01:24 PM. In this scam, the buyer then accuses you of sending a damaged item. I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. Be sure to put all your points and pics across to amazon before you decide to return the item back to them. I know I have to send the refund regardless, right? After completing the sale normally, the seller will post the package with the correct address but the wrong name. Parcel comes back, buyer is less than helpful, I refund, get a neg. 04:18 PM since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. Theres no possible way I sent the wrong item so hes trying to scam me. You end up owning expensive packaging, without the desired product. If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. Buyers abusing "not as described" to force refund - PayPal Community They have always just put new shipping labels over the original label on the unopened package. This topic was automatically closed 180 days after the last reply. He immediately cancels the order and requests a refund. Should I try to see if it was mixed up with another package? E bay in many cases are making more profit than the sellers. Solved: Buyer claims an authentic item fake - PayPal Community Under our eBay Money Back Guarantee policy, if a buyer opens a return case, sellers must facilitate this. What's the tracking number? Once payment is confirmed you ship it promptly. There's no possible way I sent the wrong item so he's trying to scam me. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. . @deala0621:There's no point in contacting Canada Post, or USPS. Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller. The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . Did you try talking with the buyer? These are both things ebay phone reps suggest. I only sell local, mainly to avoid hassle. Paid a tailor 4.50 repaired it and sent back with DPD signed for. So it sucked having a negative mark on my account but it was the only thing I could do. When you issue a refund to the buyer They'll be refunded through their original payment method. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Buyer said I sent wrong item when I sent right one - and got money back The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. How were you able to call eBay? The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. Yet fight is not over, lets see what happens next. It also looks like the original label is a printed label, cut out and then taped on. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? But they said flat out "we don't mix up packages" and reiterated. Powered by Discourse, best viewed with JavaScript enabled. Usps Signature Confirmation Signed By Someone ElseWhen all goes well I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. I think most first-time eBay buyers create their account the same day they place their first order. They always put new labels on the package, because you shipped it to the shipping depot in Kentucky, and they needed to ship it on to Canada. They receive an eBay order for my product, selling at a discount to undercut me, and receive payment. To start, you have to rule out an honest mixup plus give a timid potential scammer an out. Yeah you filing that stuff 100% does nothing. Ebay We Can T Process Your PaymentPlease select a different payment It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. How do i handle this? Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. If the package was mixed up, it would have happened there. - edited They may even provide photos of the broken item. Example: The listing said "new," but the item was clearly used. Answer (1 of 4): Hi. Thanks for the policy violation on your part eBay. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. Create an account to follow your favorite communities and start taking part in conversations. eBay will not assist with a transaction that occurred beyond its purview. Once you receive back the false item, wait for tracking to update in ebay' s system to show you've received it. Remember to be persistent when you are in the right and can prove it. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Learn the fundamental steps for running an eBay business. Things like this happen. Did you include the reference number on the label? Some are targeted at buyers, others at sellers. 11. Him claiming he did not get the package until day before opening claim yet UPS showing delivery 15 days before along with his signature was strange to supervisor. Buyer wants to return, says i sent wrong item : r/Ebay So buyer filed a claim for a return with eBay citing wrong item sent. . 26-05-2020 To get a refund from USPS, your eBay buyer can: Submit an e-form. Help for buyers and sellers. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. ive had power sellers defraud me for a 50 cent lowes coupon. You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it.