As a Gold member, I was surprised my room was not available but my coworkers who does not have status ALL got theirs. This lets us know our reviews come from real guests like you. Nearby attractions include The Escape Game Grapevine (1.4 miles), Corky's Gaming Bistro - Grapevine (2.1 miles), and Texas Star Dinner Theater (1.7 miles). All the restaurants have the ability to work with gluten allergies. At check-in, we were asked questions about room location, preferences, etc that I did not realize my husband had already answered online (ie: he asked and paid for an atrium view which we were asked about again and did not receive, asked for extra pillows & towels and did not receive those either). Alexander. They're also applicable regardless of the comment's tone. Featuring 4.5 acres of indoor gardens, multiple restaurants, a seasonal resort pool and indoor lap pool all located on the edge of Lake Grapevine, this is a hotel that can only be found in The Lone Star State. The parking garage is adjacent to the resort. Tickets | The Heist Escape Room | Gaylord Texan Tickets With feedback like yours, we can really get the full scope of areas we need to work on to enhance our guests experience. Does Gaylord Texan Resort & Convention Center offer any business services? I am a sales leader for Gaylord Pacific Resort & Convention Center who is passionate about supporting my team in assisting corporations and associations accomplish their business objectives . I also filled out my tax exempt form upon check in and got a note the next day stating I failed to. The fountain runs all night too, very loud. Which room amenities are available at Gaylord Texan Resort & Convention Center? 1687860|3,1674130|5,1683070,1691070|4,1687140,1691070,1687640,1680920|1,1687860,1685250,1653460,1674130|1,1674130,1687300,1680920,1686320,1682710,1691070|2,1687990, Gaylord Texan Resort and Convention Center (Resort), Grapevine (USA) Deals, Legoland Discovery Center Dallas Fort Worth, Personal or sensitive info (e.g. So, just because you purchase a room and plan to eat within the resort, you might find yourself having to leave my family did for dinner. 10. Multiple little coffee locations available inside as well. If we find any, we delete them and, if necessary, take action against whoever is responsible. It's a huge complex that's worth a visit, however I don't think if it's worth the money. Nice sitting area on the small balcony. Our varied suites offer comfortable sofas and ergonomic workstations, all with convenient access to superb dining and entertainment options within our hotel. Taxes and fees that are shown are estimates only. More than 2.5 months after my credit card was incorrectly charged, I have still not been given this money back, and I have spent several hours on the phone with Gaylord representatives who acknowledge the money was improperly charged but who can't seem to simply return this money to me, Dear rkstewart13, Thank you for taking the time to give us a review; we appreciate your honest feedback. Treat yourself to a body wrap, a facial or a manicure/pedicure at the on-site spa. Washing their hands, talking, opening a jar (or something) in the bathroom. I was sitting in the hall & could hear everything people were doing in their rooms in a 4 square room radius. Gaylord T, Manager at Gaylord Texan Resort & Convention Center, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Respect the privacy of others. Check-in before your stay, receive instant alerts when the room is ready and check out by skipping the front desk. If you named a wine he didnt have he could recommend a wine he had that had similar notes. All of the fun Halloween attractions for the children. The indoor pool was closed. The only way to leave a review is to first make a booking. The Glass Cactus Nightclub contains 4 bars, live music and a 2-story deck. Not good at all. Gaylord Texan Resort and Convention Center - Booking.com Courtyard Dallas DFW Airport North/Grapevine, TownePlace Suites By Marriott Dallas DFW Airport North/Grapevine, Residence Inn DFW Airport North/Grapevine, Super 8 by Wyndham Grapevine/DFW Airport Northwest, Hilton DFW Lakes Executive Conference Center, Hampton Inn & Suites Dallas-DFW Airport North-Grapevine. Holiday Pop-Up Bars and Live Entertainment. This package includes one night room accommodations at Gaylord Texan Resort and one treatment per person per night or two treatments for one person per night: Relache Spa 50-minute De-Stress Massage, Relache . Here at the Gaylord Texan, our team wants to provide nothing, but the best hotel experience and we sincerely apologize that we fell short of that while you were with us. It was the loudest hotel I've ever been to. Huge problem was the elevator jammed and traumitized my 8yr old niece. Rooms: nice, but no microwave and pillows were not as nice as some cheaper hotels. <link rel="stylesheet" href="styles.d7eef4954696a575.css"> It was well run, people greeted you by name, they gave and oozed old fashioned hospitality at its best. Really? Gaylord Texan. Riverwalk Cantina captures the charm of the San Antonio River walk in an open-air caf setting featuring a delightful Koi stocked waterway, festive architecture, and colorful vegetation. Now 278 on Tripadvisor: Gaylord Texan Resort & Convention Center, Grapevine. The Gaylord Texan Resort is located on Lake Grapevine, about halfway between Dallas and Fort Worth. As a titanium elite I thought 4pm was automatic - That is not the case. The Hickory Steakhouse food and service was superb it was a little pricey but for our last nights dinner it was a perfect way to end a wonderful trip. Gaylord Texan Resort & Convention Center - Reservations.com The next morning, housekeeping woke us up trying to get in at 9:00. there was a long line and we had to wait to get service even though there were plenty of people standing around. Everyone deserves a vacation. Gaylord Texan Resort & Convention Center - Expedia.ca March 2023. Price: The "ICE" exhibits were NOT included with your stay at the hotel, it is all extra. Please see our partners for more details. Gaylord Texan Resort & Convention Center - Tripadvisor Gaylord Texan. Gaylord Texan, This is the version of our website addressed to speakers of English in the United States. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. Something kinda weird, you had to lug your luggage through the doors and down a long walkway to the valets?? FOCUStec labs. Needless to say, I walked several miles over the course of a 4 day business trip. I ate two nights at the barbecue restaurant. Kids loved the pumpkin scavenger hunt. Gaylord Texan Resort & Convention Center 8.6/10 Excellent See all 1,135 reviews Popular amenities Pool Free WiFi Air conditioning Spa Restaurant Gym 1501 Gaylord Trl, Grapevine, TX, 76051 View in a map Explore the area Grapevine Lake 1 min walk Gaylord Texan Convention Center 3 min walk Cowboys Golf Course 3 min drive This 4-star hotel is 2.5 mi (4 km) from Grapevine Mills Mall and 10.4 mi (16.7 km) from Irving Convention Center. Here at the Gaylord Texan, our team strives to provide world class customer service and we always want each one of our guests to feel like they are taken care of in every aspect of their stay. Please be assured your experience has been shared with our leadership team and will be addressed internally to help improve our service for all current and future visitors and guests. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. You must show a valid photo ID and credit card upon check-in. 7. Enjoy custom furnishings, crown moldings, and rich fabrics. Gaylord T, Manager at Gaylord Texan Resort & Convention Center, responded to this review. And my son's room, which was 2 queens with a partial atrium view, was furnished with a stained chair. . In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. The Heist Escape Room. As you would expect, this is a huge hotel with lots of restaurants and activities. Access to the Splash park with resort transfer was super convenient. Job Category Food and Beverage & Culinary. I actually ended up with backaches from sitting in the upholstered chair. I stayed at the Texan to attend a large, on-site business conference and have mixed feelings about the resort. Marriott, please invest some money in maintenance! November 11, 2022 - January 1, 2023. There is shopping too. Job Category Food and Beverage & Culinary. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Grapevine, TX 76051. I will state if you read my reviews you will know I hate large properties. Ideally, we'd publish every review we get, positive and negative. Our team strives to provide world class customer service and we always want each one of our guests to feel like they are taken care of in every aspect of their stay. We did the Snow tubing (which is not a huge hill so even that was not as "grand" as we'd hoped, the "Merry and Light" show was fun, a walk around, and the actual "ICE Polar Express" Exhibit, which is COOL (pun intended) to older kids even because ice sculptures are COOOOL! Room service was excellent - Review of Gaylord Texan Resort You deserve to go have a fun and memorable time. The Gaylord Texan is a massive property that has tons of activities for all ages. He knew all the wines he had which was one of the best selections I have seen at any establishment. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Please be assured your experience has been shared with our leadership team and will be addressed internally to help improve our service for all current and future visitors and guests. Gaylord Texan Resort Hotel & Convention Center - Wikipedia If you book a room. The beds were comfortable, check in was quick & easy. Then some shirts were left in the closet and their system of tagging lacked big time. Cant wait to do it again, I got discount on room and park combo through Groupon . Reviews are most valuable when they are original and unbiased. Posting id: 820707248. We live in the area and have been excited to stay at the resort for a very long time. They read all your preferences and make sure your stay is incredible! More Info : Gaylord Texan 1501 Gaylord Trail Grapevine, TX 76051. Calm cool and collective. Had a great time with nieces at water park and enjoyed having a beautiful room to go to and get cleaned up and had delicious food, the staff was so friendly and we had a great experience there! And if you need anything while your here best concierge to ask for is Irma she is awesome and will truly make your experience first class. I realized this while waiting for my room to be serviced. Comfortable bed, very clean, no problems or surprises. Staff: Friendly and courteous. Book online using promo codes 1GC or Z97 or call 1-817-778-1000 in the U.S. Additional I didnt see people. The beds were comfortable And the restaurants and shops are pretty entertaining. The pool water was pleasantly warm! I found the room to be very comfortable. They do Not tag the lost items by room number. Not good at all. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. Dear MarthaM124, It was a pleasure hosting you and we appreciate the review. Forecast, plan and execute profitable catered events for large group/convention business and key accounts (400 - 13,000 attendees). Here at the Gaylord Texan, our team wants to provide the best hotel experience. I have called at least 5 times over the past 2+ months, with several of those times staying on hold for nearly an hour. There are more places to choose from in the, gaylord texan hotel grapevine, gaylord texan resort and convention center, gaylord texas resort, gaylord texas hotel, the gaylord texan, gaylord texan grapevine, gaylord texan resort convention center, gaylord grapevine, Frequently Asked Questions about Gaylord Texan Resort & Convention Center. Featuring a 10-acre outdoor pool facility and a European-style spa, this spacious Grapevine resort is less than 9.7 km from the Dallas/Fort Worth International Airport. The Gaylord Texan Resort in Grapevine, Texas - Family Travel Magazine The lady who checked us in took our parking ticket, and we had to turn our room cards in to check out. The food at the restaurants was great, albeit extremely pricey. Very Impressed with the way the staff handled the situation. You can place your order and pick it up in the lobby. What are some of the property amenities at Gaylord Texan Resort & Convention Center? See 5,246 traveller reviews, 3,744 candid photos, and great deals for Gaylord Texan Resort & Convention Center, ranked #17 of 21 hotels in Grapevine and rated 4 of 5 at Tripadvisor. Gaylord Texan Resort & Convention Center features a nightclub and puts you 0.2 mi (0.3 km) from Gaylord Texan Convention Center and 2.4 mi (3.8 km) from Grapevine Mills Mall. Rooms were great and clean. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. It is a very long walk from our room, 9470, to the convention center and lobby. Dear Carla H, It was a pleasure hosting you and we appreciate the review. Thank you again for the review and we hope you will give us the opportunity to host you in the future. We couldn't get out of the parking garage without paying! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Worst customer service I have ever experienced, I stayed for 3 nights in early November. With so many great options for dining and entertainment in downtown Grapevine, honestly, I'd get a cheaper hotel and just spend the evening downtown next time. Rustic yet refined, the $120 million Vineyard Tower expansion at Gaylord Texan Resort & Convention Center boasts 303 luxury guest rooms, an outdoor terrace offering spectacular views of Lake Grapevine and 86,000 square feet of carpeted meeting space, including a 30,000-square-foot ballroom, 30,000 square feet of breakout space and 26,000 square feet of pre-function space. Book now at Old Hickory Steakhouse at The Gaylord Texan in Grapevine, TX. Available for Marriott Bonvoy Members only.