Troubleshoot problems with your Microsoft mouse or keyboard This is what fails at my client's office to their Win 7 computers. Best Apps To Control Windows Pc With Android And Iphone In 2022 Go back and read what I posted about the Exchange scenario. Learn how your comment data is processed. At that point, I knew I was in for a long week. Generally, Splashtop should be fairly responsive with 1.5 - 2Mbps of uplink from the computer being remotely accessed. If your company has installed software on your work computer such as ActivTrak or SentryPC to track the web pages you visit, software you install, or other activity, then that tracking on your work computer will happen regardless of whether you are sitting in front of it in the office or remoting into it from home. Whoopee! The above solution didnt work in my situation, for me relief came through changing the theme to black (File -> options -> General -> Office theme). Of course I know that alternatives exist, but NONE of them can answer the specific SPLASHTOP test steps I asked about. (i haven't tried this it is just a blind suggestion), Sure, I could "just use" VNC, or AnyDesk, or TeamViewer, or any of the dozens of other remote support tools, but let me ask you this question. The mouse cursor showed the busy pointer when hovering over the desktop. On the Client machine, launch Remote Desktop, and create a virtual desktop connection. Have your end-user go to the SOS app download link displayed in your Splashtop app (sos.splashtop.com or sos.splashtop.eu, depending on where your account is located) to download and run a small program or app and give you the 9 digit code. We dont have this problem inside the FW with any combination of machines. Hit the monitor icon on the Splashtop ribbon. Many other remote control solutions do not have this security feature. It's also just as irrelevant as your suggestion.Testing SOS was merely curiosity, and the fact that it worked HAD ZERO EFFECT in helping find out why the regular Splashtop product did not work on those problem computers. Your daily dose of tech news, in brief. Even though Splashtop SOS just happens to work, SOSALSO IS 100% IRRELEVANT to the Splashtop issue that I had with the regular Splashtop product. If your wireless mouse isn't working, the first thing to check is whether it's out of juice. Smugness, right back at you, except properly backed up this time.--------------"because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to"IS WRONG. Experiencing slow screen refresh on Windows? - Splashtop Inc. Security Choice of whether to request permission from the user when someone tries to connect. Splashtop Personal - Support (LogOut/ If having to swap between the monitors gets frustrating, you can change the remote computer to only utilize a single monitor. So don't be like that when others are trying to give you a sounding board on a forum that, by anyones logic would be less use than the support department of the software you had an issue with. Disable hardware acceleration of the display adapter on the computer Splashtop is a leading screen share application that provides fast and smooth remote connection to computers from various devices. If Tablet mode is turned on, turn off auto-hide taskbar for both Desktop and Tablet mode. my problem is that my newly bought Spacemouse Pro doesnt really work when it comes to Hotkeys in Inventor. It seems the problem is more widespread and affects most input or editing controls across many applications in the remote desktop session. Steps to transfer files Install Splashtop Streamer and Splashtop Business app. Tempered glass screen has no mistake about the ipad or the screen has no longer be done in anywhere. Mouse scroll wheel works in other programs but not Windows 10 Apps "Cant you just use VNC or something similar?" Reddit and its partners use cookies and similar technologies to provide you with a better experience. My original post outlined a SPECIFIC issue with Splashtop and requested someone else test with Splashtopusing the Splashtop-specific steps outlined. is a KNOWN ISSUE?Gregg. As you try to remote in using Splashtop into the console session, the RDP will disconnect. It just made you look like a fool when you tried in vain to defend the Exchange scenario with added, unrelated information about testing with Kerio. How to Use an iPad as a Second Monitor for Windows/Mac Any help welcome please before we get onto Splashtop support? OF COURSE I could use an alternative, but that is not what I asked about. Most often, users will receive a black screen upon opening the app. Click " Additional mouse options " on the right side of the screen. Create a new remote connection to the Windows machine and start printing. Keep your computer ON and make a successful connection, then shut down your computer (power off). I decided to let MS install the 22H2 build. USEFUL. This menu is usually the first button on the left. RDP is NOT open to the Internet in general). GoToMyPC vs Splashtop: Full Comparison in 2023 mouse cursor not in sync witch real mouse - Splashtop Inc. No, I did not, and the reason that I did not ask is because IT IS IRRELEVANT if others have the same problem. Our team's plan is to add the fix in upcoming release of new streamer (agent) targeting in two weeks so there will not be a need for the workaround shortly. With Remote Desktop as a published Citrix app, though, its been grating. Mouse pointer or cursor disappears or gone missing on Windows This means the IT department or company managers also have the same sort of computer access they have at a physical office. "), and they kept focusing on that point, which is what made me so angry. How to Use iPad as a Second Monitor In order for you to use your iPad as a second monitor, we will be using a paid app. I added a "LocalAdmin" -- but didn't set the type to admin. So, can any other Splashtop users verify that this scenario works? was IRRELEVANT to this specific issue. QED. It frustrated me because I see these types of "answers" all over the place that contribute nothing to the conversation and usually end up in them getting derailed, just like this one. Its geared specifically for businesses that wish to provide access to remote computers for IT and help desk support. The Splashtop Integration allows Datto RMM partners to remotely access computers using Splashtop technology. This topic has been locked by an administrator and is no longer open for commenting. Then via the Browse button below select the cursor file beam_r.cur. Mouse pointer disappearing when using splashtop for extended display. GUEST or HOST! "Do you see that your response was no different than me asking a specific Exchange server question in the Exchange forum and getting a "Can't you use a Kerio server or something similar?" First noticed this behavior after logging in with splashtop. Advance Has proxy settings options (No proxy, Auto, Manual) and to set Server, Username and Password. Want to give it a try for yourself? To scroll on an iOS device, you would need to hold your finger on the screen and move it up and down. As demonstrated in the video above, its important to remember that the mouse support feature in the iOS 13 update is meant to mimic the iOS touch based interface. To approach a computer remotely, it must first be set up . I think i just played chess with a pigeon Dean,A pigeon has better reading skills than you did.I'll say it one last time. I don't get why you fail to comprehend that simple fact.Regarding your "I also note the plethora of splash top users" comment, I looked for a Splashtop-specific forum and found Remote Support. Thanks again for helping to uncover the corner case win7 issue with terminal switching. Getting Started with Splashtop SOS (On-Demand Support) Keep in mind that the only way someone could access your work computer is if 1) they have a user account within your organizations Splashtop account, and 2) the account administrator set their access permission to be able to access your computer. No. Was this reply helpful? 1=on, 0=off. (Idk why) Step 3. Expand the virtual display to a full screen mode. Is there a solution for the Mac users with the same problem? How to Fix It When Your Mouse Scroll Is Not Working - Lifewire : I was messed up by which Windowss pointer would I change for ( Guest or Host ). Remember that each SOS license allows 1 technician at a time to use SOS. Troubleshooting - Splashtop Business - Support 0 Comment actions Please sign in to leave a comment. Until they are all ticked and working I cant fully remote (as I had done previously) my common experience is I can see the remote but cant click on the screen. Any way to make it not dissappear. When youre done with the session, just click the End session button at the left of the footer toolbar. File transfer is supported in version 2.6. Share this: Twitter Facebook LinkedIn More Loading. Turn ON the "Show offline computers" option in Settings. Click the "+" SOS icon or select SOS | Connect to Users Computer from themenu, You will see a Connect to Users Computer dialog where you will enter the 9-digit code that the user gives you (in the steps below). How To Use Your Ipad As A Second Monitor On Windows Please note: This may reposition your desktop icons. Step 1: Power off your PC by holding the power button. Now, reboot your system. Mouse cursor not visible or menus not opening - Adobe Help Center Therefore, your recommendation of using ANY other product was 100% wrong because NO other product could test theSPECIFIC issue with Splashtop.Regarding the SPECIFIC example scenario of Exchange/Kerio, you were also wrong for the reasons noted above.For this specific set of circumstances, your reply was WRONG and always will be wrong. Youll get unlimited remote access to your computers at any time, from anywhere in the world. That is why I posted here, asking for a specific set of steps to be tested USING SPLASHTOP, but you answered "Cant you just use VNC or something similar? How to resolve Splashtop not working issues: A troubleshooting guide 2023 Tap pair to disconnect my dual 38-inch and mouse but it's connected, we hooked up. In the Mouse properties window, change the Scheme to Windows Black (system scheme). vice versa. it take THREE detailed emails to get to this resolution when as you noted, this The GoToMyPC Personal Plan costs $44 (monthly-billed price) per computer per month and allows individual users access to an unlimited number of computers. Users will find the taskbar located at the bottom of the office computer. Mouse pointer does not change to resize or hyperlink when hovering I told them EXACTLY what I was doing and even included an image of the selection choices (see second image above) that shows the choice of active user, with the caveat that "I cannot select the user's session. When you begin the session, the remote computer screen will open in a window on your computer. Splashtop enables remote access to Windows and Mac computers from iOS devices. If there's a NinjaRMM rep here, give us the situation if you would. Sorry JR Im still on my learners plates when it comes to Mac . session can co-exist. A quick way I find of getting the cursor back is to press CTRL-ALT-END when in the remote session (same as CTRL-ALT-DEL on the local machine), then pressing cancel to get back to the main desktop. If the user visits the SOS app download page from an Android device, they are prompted to download the SOS Android app from the Google Play store. Have you installed the latest streamer and application? Testing VNC or something similar, even SOS, would be have been irrelevant. '"Oh, I understood that completely when I first read it. Splashtop did sometimes have a slight lag when screen . On the streamer computer, navigate as follows: Right-click install_driver64.bat (for 64-bit OS) or install_driver.bat (for 32-bit OS), Create a remote session to the client computer, Once the drivers installed, a virtual display will appear after a remote session begins effectively (usually called SP-DSP00), Show solid color background on remote computer desktop. Here is how to change multiple duplicate displays to mirror one another via the Windows display settings: Once changes are confirmed, all windows should consolidate down into a single screen. 2. Hope this helps. Solution 2: Relaunch Elements Organizer Close Elements Organizer. Users must install an XPS reader on the local Mac in order to allow the Windows machine to use the printing feature. They are back to work, and the new computers should be going in soon.Gregg, "Because you came on a forum with extremely limited to none knowledge on the software in question"Well, I did post in the Remote Support forum and tagged the Splashtop rep, and I have seen dozens of people on here recommend Splashtop, so I don't get your point about "a forum with extremely limited to none knowledge". Your solution OFFICIALLY ends the nightmare. In the sample illustration below, it is shown as enabled. Grate Job man .because of this I face lot of problem in last 6 month but Today It solve.Thank You So much, Glad it helped, thanks for leaving your comment . Right-click on entry for the mouse you're troubleshooting. It was made automatically irrelevant BY YOU the second it mentioned something outside of the specific Splashtop issue and specific requested Splashtop test steps. But the more budget-friendly plans (Splashtop Personal and Splashtop Business Solo) users must manually switch back and forth between the displays: Please note: The secondary monitor should open in its own window. I hope that it will be a "moo point" by then anyway. There was ZERO NEED to involve testing other products because I already had proven to them that THEIR product works on other computers and that their software was at fault. As I said before, "Using any of the others is IRRELEVANT to my issue with SPLASHTOP. In my case, I use a VM for work on a personal machine, as I am a contractor and the work VM needs to be on the network and have all the group policy stuff, which like many organisations has its theme logod for corporate satisfaction. Please help attach logs in your ticket. Click " Apply " and then " OK ." I'm a freelance writer specializing in technical communication. All i did was google remote desktop mouse pointer disappears and this article showed up. Seem like what you have Thank you. Thanks. Splashtop remote access and remote support solutions. The office display fills the monitor, so users wont see anything from the home computer/laptop. On mobile devices, the experience of controlling the remote computer is a little different than when working on a computer because you wont have a mouse. If you see Realtek HD Audio Manager, right-click and select Disable. 5 Great Apps for Using iOS Devices as Wireless Keyboard - Guiding Tech If so, you may need to enable an HID emulator. I also note the plethora of splash top users that have flooded this thread clambering over each other to help you. THAT is why your response frustrated me.Gregg. If the display remains blurry/fuzzy, try restarting the remote session. Mouse Not Detected or Working in Windows - Computer Hope I posted here because the Splashtop team WAS NOT HELPING because they repeatedly did not read what I had sent to them that CLEARLY STATED the issue was trying to connect to the "Active" session and NOT to the Console session. Lock the streamer settings using Splashtop admin credentials. Neither VNC nor SOS uses the Splashtop file that was the root of the "known issue" that was unknown to my Splashtop techs so ALL other products are irrelevant, even SOS.------------"testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. I even got suggested to get a new mouse. Below is the fastest and most efficient way to configure this option. Addicted to coffee. So again, don't be like that when you've come to others for help when your actual only source of help isn't helping you because then other people may be reticent to help you in future in case you get your knickers in a twist again. mouse click not working on desktop but works on task bar and elsewhere. If you do not have a touchscreen monitor or Windows PC, and your mouse and your keyboard have stopped working in Windows 11/10, it makes things a bit difficult. Silly me for thinking that all the Splashtop users I see here nearly every time someone asks about remote support would be silent on the issue.Again, look at my scenario of an Exchange problem and someone suggesting Kerio. On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. Ahh so my suggestion was valid and you tried it (without consciously knowing it), testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. Privacy Policy. While remote printing between two identical OS is simple, what happens if you need to print from a Windows to Mac or vice versa? This black screen will linger for a few seconds, and then the app crashes. For future readers, Mark's response that "Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue" was the fix (renaming a specific file). This also works for the issue of a black box around the mouse pointer in Remote Desktop. Our team reviewed the video. They have COMPLETELY MISSED what I am telling them or have given me false information.I have users on Windows 7 who are accessing their work computers from home via Remote Desktop Connection (don't worry, it's only after they authenticate to their WatchGuard firewall. Click " Uninstall " to confirm. "Again, look at my scenario of an Exchange problem and someone suggesting Kerio. This is usually a temporary loading issue, which means all the user must do is open the recent applications menu on their mobile device. So, if you are using a computer and someone else remotes into it, you will see a pop up letting you know. Now, when Windows is loading with the spinning dot on the display, press and hold the power. Mouse will not move, had to turn accessibility on - Splashtop Business What are some of the best ones? This topic has been locked by an administrator and is no longer open for commenting. Solution 6. [Windows Key]- type mouse and use the arrow keys to go to change pointer size [Enter] to select it and then right or left arrow to increase or decrease size brings it back for me. Holding down a click is like holding your finger down on the device screen. ", THEN your response would have been perfectly fine and I would have thanked you for the suggestion. Once your Bluetooth or wired mouse is connected to your iOS device, you can customize a few of its settings from within the AssistiveTouch menu. In Word this was particularly annoying when trying to type and manipulate text. If so, change the cursor movement in Excel so it's set up properly. Thanks for bringing this to our attention. Workaround If the computer indeed does not have enough video memory, there are two proven workarounds available: 1. The problem right now is while using splashtop, my mouse doesn't lock therefore my mouse goes off screen when I click. This seems abnormal situation as I have never heard of this.One thing our team suggested to try is to turn on remote cursor in client toolbar and see if remote cursor shows the correct cursor changes.. (you would see 2 cursors on screen). I was having this issue (or similar) when remoting into my desktop from one our Vspace /Ncomputing client devices. Haha, you get the award for the most enthusiastic reply posted on my blog. Remote Mouse Free. Cheers, Glad it worked for you and thanks for leaving the comment , Sadly this fix is temporary, after a while the cursor disappears again . Welcome to the Snap! It is a bit extreme and long winded but it would allow you to confirm exchange was at fault, but ultimately it isn't actually an irrelevant suggestion and it does depend on what the issue is as to whether you would do this. Working remotely from your iPad and iPhone just got a lot easier. GoToMyPC. Companies would need to do this with a separate tool as Splashtop does not provide any web monitoring tools. Looking into the proxy settings is advised when dealing with Splashtop connection issues on Macs regarding whether its running the business app and connecting to a remote computer, or a technician running the SOS client for remote access. The cursor only appears while in the ribbon. Heres what well cover in this article to get you started, Install and set up the Splashtop app(s) that you will use to do the remote access, Start a remote access session and control a remote computer, Use your mobile device to navigate and control a remote computer, Remotely access and control Android devices, Manage your SOS account online (manage users on your team and account settings). Id definitely like to hear of a permanent solution to this as its damn annoying. See all Splashtop remote access and remote support solutions. Our team actually found a potential issue that terminal session switching doesn't work for selective Windows 7 machines. this might be the cause for the issue here as you tried to switched to terminal session on WIn7. (Or equiv) Also check it's enabled (which presumably it is) - just noting your hotkey above. Using any of the others is IRRELEVANT to my issue with SPLASHTOP.Gregg, Mark,The "Windows only allows a single user login" response was the ONLY type of response I initially received ("Splashtop and RDP use the same ports, so this would force one user using a RDP/Splashtop to boot the other user off. Follow the prompts to update the driver if prompted. Find out why 20 million people use Splashtop and try it out for yourself today! 4. The cursor on certain parts of the screen would end up being the same color as the white background and therefore disappear. Launch the app on your PC and choose " iOS " and then " USB ". However, if the remote computer is on your companys network while youre remotely accessing it to browse the internet, your company can still monitor your internet activity as if you were using the office computer in person. After they install and run the app, the experience is the same. Use a Mouse to Control Remote Desktop From iPad & iPhone - Splashtop Inc. Pc mac download - Splashtop Remote Desktop - Access your computer from For more information, please see our Click or a mouse, which will open up to visit the house, but if i can Create a website or blog at WordPress.com, How to fix mouse cursor disappearing on RemoteDesktop, disappearing mouse cursor in Visual Studio on virtual machines, Microsoft Teams Call Analytics Portal in Office365, SharePoint Conference North America The Sessions that InterestMe, My reflections on European SharePoint Conference 2022 (and all thephotos), Employee experience and information management trends in2022, How we built the OnePlaceMail Outlook App on the Microsoft 365 Platform & AzureCloud, How to fix Azure Functions Timer Trigger unable to start running locally with VS2022 17.x(Azurite), Hosting a Single Page Application (SPA) from Azure Blob Storage that supports deeplinks, Enjoying some much needed sunshine in Auckland with my @. Sometimes an error message will appear, and sometimes it wont. You are wrong, pure and simple.Your ridiculous "Ahh so my suggestion was valid" comment is WRONGAGAIN!!! Use 3D Mouse in Remote Desktop (Proven Working Method) - FlexiHub In your Splashtop Account Settings, you can enable Two . Click Continue to hide the hints and view the remote computer screen. We hope this article helped alleviate some of your frustration regarding the Splashtop issues.