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After 6 mos., if selected you will be billed $10.99/mo. I am using the Outlook app on a Samsung phone. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! 26-08-2021 The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. Any suggestions please, User profile for user: I changed "Authentication" to "Password" and clicked on "Save". When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. I have the exact same problem. 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. Looks like no ones replied in a while. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. 13h52. 26-08-2021 This isn't just a small delay. I have exactly the same problem and would love to get a solution. You can link any BT email address to another broadband or Premium email billing account. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. BT allows former customers to access a basic form of their email account for free. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. Gmail and Outlook are two of the most popular. My email is not sending from my iMac (iCloud). If yes, we recommend that you check if the issue persists while on safe mode. Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake I have deleted the app and reinstalled it. You can send and receive messages, but not actively manage the account. It's reassuring not to be alone. In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. Refunds. 20h13. To start the conversation again, simply So hardly time for a timeout to have occurred. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. Doing so can save hundreds of pounds. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). One further piece of information. (The fix did not work until I had quit Mail and relaunched it. This is going to need looking at by their email support team. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. TalkTalk allows you to access your email account for 12 months after you switch. Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. Have you had the chance to check if the issue persists on a different user account? Log out of your email account then, Using an email program? on By posting your comment you agree to the house rules, The comments below have not been moderated, By 19h39. You may have to register before you can post: click the register link above to proceed. on 15h22, on I then asked them to login to BT webmail and send me another email and that one came through straight away. When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. We understand that you are experiencing issues sending emails. Neither of these has solved my problem. A workaround would be to use another SMTP - for example gmail if you have a google account. on The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". I've rebooted twice and reinstalled Office 365 without success. 21h18, I have got my email working again. Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. Rest assured that we'll do our best to assist you or get you pointed in the right direction. It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. Can you please hold the power button on the phone and iPad until you see a menu and choose power off. For those that aren't arriving, things obviously get a little more involved. But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. I know that I haven't received most of the emails sent from btinternet.com addresses at all. ), on Has anyone experienced this problem. I can send & receive the bt emails using the Samsung mail app. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. 14-07-2019 If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. 19-12-2022 My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. 25-08-2021 That helps us fund This Is Money, and keep it free to use. Emails from btinternet.com addresses not received. - Plusnet Page 1 of 2 1 2 Last By Emails to btinternet are blocked - how can we fix this? - BT Broadband The worrying thing is I don't know how many other emails I'm not receiving. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. 25-08-2021 Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. All other emails to other systems have no issues. But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. This sounds fiddly, but isn't necessarily. If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. by I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. This amount is subject to change until you make payment. 4) Send an email to your main contacts to let them know your new email address. None of the posts I have seen are the same as my problem however. Also, the web interface seems to be working just fine. 16:52 EST 04 Mar 2023 BT Email - best practices for postmasters and senders of email | BT Help, on All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. 09-07-2019 The whole ISP domain is blocked. I have a group of 14 people set up under Outlook 365. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. If you're having problems, try logging in to webmail. In my view, the Postmaster group are doing it the wrong way round. Hopefully, we can get this resolved quickly. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. Our standard shipping option is via Royal Mail airmail. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. 26-08-2021 mingoslkd, call The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. Thank you anyway. Surface mail is also available; please e-mail us for . MisterW, bobpullen. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. You should however check that your email clients are using the correct settings as per this link. Though any rejection on our side should be returned back to the sender as a bounce. It seems that I can only send messages to my iCloud account from the iMac. [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07.