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I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. I have been renting an office space at Regus in Kings Hill for over 12m now. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. This is a multi-location business. I asked a receptionist to help my issue to the Regus help desk. The complaint has been investigated and resolved to the customer's satisfaction. Regus in Waukesha, WI 53188 - (262) 832-3700 BBB Business Profiles are subject to change at any time. So last week I logged in to cancel my membership. As you can see from your statement of account, available online (e.g. Need to file a complaint? Hi Mike, Im sorry if you felt the need to escalate this. I still did not hear anything back from them. If it has been longer than 30 days, please get in touch so we can investigate further. Ts and Cs apply. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Changes in an organization are about more than just policies. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Hi Chris, I have checked the system and the retainer refund will be processed as a one full amount for both offices after your agreement finishes at the end of November. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Get help. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Browse our full range of products and services. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Best regards,Michelle Spire. Using our center address on your website is illegitimate without an active agreement between us. October 23 With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. If you were to take direct space or a sublease you would also see these fees in your rent annually. They still continue to send invoices with no one responsible to be there to answer. Prices are subject to change and will vary depending on the specifically selected products and services. [protected]@regus.com but did not receive reply. But change is necessary and you as a change manager will be expected to lead from the front. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. You should receive your refund within 30 days after your agreement end date. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. If it has been longer than 30 days, please get in touch so we can investigate further. We use dedicated people and clever technology to safeguard our platform. this is absolutely gross and scam. I signed a lease agreement with Regus for an office space Available for as little as a day, or as long as you need. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Please advise what can we do to get back our retainer refund? Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. this is absolutely gross and scam. If I can assist you with anything else, please contact me directly at Lorraine.Brule@regus.com Our global network of workspaces enables you to work wherever you need to be close to clients, partners, suppliers, or home. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. You should receive your refund within 30 days after your end date. Regus are not transparent with their pricing. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. Setting up an automated payment is straight forward and can be done through the online portal. I cannot stress enough the lack of professionalism and poor service. Prices are subject to change and will vary depending on the specifically selected products and services. Find event and ticket information. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Is Regus a scam or a legit company? | Regus Q&A - Sitejabber It goes against our guidelines to offer incentives for reviews. We will then confirm your payment date and amount. But when It comes to a refund retainer. I was a customer with a licensing agreement set to expire on December 31, 2022. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. 5. We found a responsible person where we inform her about the problem. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Our coworking spaces are designed with collaboration in mind. Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. The company left an official comment to this complaint. I realized that my 'request for a retainer' of my account portal had been disappeared. Private Office Space Shared Office Space Meeting Rooms Personal Desk Rental Shared Desk Space Virtual Consultations Location & Hours 17901 VonKarman Ave Ste 600 Irvine, CA 92614 Get directions Edit business info You Might Also Consider Sponsored Park Place Apartment Homes 356 1.1 miles away from Regus California Oracle Tower Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Regus Online Account Your satisfaction is very important. The lease does not start until October 1, 2020, which is still two weeks away.I have decided this is not the office space that will work best for my business.I want out of the agreement and a refund of monies paid. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot Such companies should not exist. This company has the worst customer service I have ever experience in my life. Thanks again for your comments which help us improve. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. September 14 Transparency is very important to us, and all services can be opted in/out through your online account. Don't be fooled by that. Briana got my call. Do not delete my post, I will copy and paste it to spread again and again. I sent Briana of Regus an email about how the procedure was going this week. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. He hung up my phone rather than transferring my call to them. Regus keeps its policy for payment from customers, only. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Regus May Let You Out of Your Contract If You Have Miss I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Suggested companies are based on peoples browsing tendencies. We have a team of specialists available 24/7 to help you find the best solution for your business. Hard revenue focused. And of course, they just charged me $244 for November. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution.