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Drain the heater and clean it. Tankless - Richmond Water Heaters There are a couple of products that may work in your application. All Rights Reserved As a result, the ANSI standard now includes testing for reliability in LDO environments. Get the latest in Richmond Racing news. Contact technical support for help with troubleshooting the issue further. 99. . Chlorinate the water supply as a way to minimize the smell of hydrogen sulfide or rotten eggs which happens as a result of the cathodic protection process with water containing a high sulfate. Rheem Manufacturing Company Richmond Encore Tankless is about one third the size of a conventional water heater. Also, check the outdoor combustion air-inlet and vent system terminals to make sure there are no obstructions, and that there is no damage nearby caused by condensate. Lightweight plastic tank will not rust; ideal in hard water applications. Telephone: (800) 845-6524. $609.99 $ 609. Draining or flushing a water heater is a form of maintenance. 11kW Model Flow Rate: up to 2.68 GPM. You can easily reach the Richmond customer service department. 0 light flashes, no color- Control Off/Pilot Out, 5 red flashes- Temperature sensor failure, 7 red flashes- Gas control or valve failure, Check thermopile connector to the Combination Gas Control to make sure that it is properly connected, Check thermopile wires for damage and replace if needed, Pilot recently extinguished and Thermopile is cooling down, Temperature knob recently turned to OFF position, Light the pilot following the proper lighting instructions, Temperature knob recently in pilot position and pilot is lit, Set temperature knob on Combination Gas Control to desired setting. 3 Richmond Tankless Water Heater Reviews from Consumers Online, 4 Richmond Tankless Water Heaters Warranty and Customer Service. It may be set too low. If youre in the Dallas / Fort Worth, Texas area, call Horizon Plumbing Service at 817-461-1117 to get your tankless water heater running smoothly again. The warranty varies based on the model. A higher EF is only one of many reasons why tankless water heaters cost less to operate. If you do not have the hook ups to clean your water heater About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright . The combination gas control was set at its lowest setting before the water heater was shipped from the factory to comply with safety regulations. By creating an account you agree to the Hunker. Increase supply voltage to rated voltage. Should maintenance be required, the unit's self- diagnostic system will display a maintenance code, which makes trouble - shooting quick, accurate and less expensive. We have a full line of standing pilot, intermittent spark, direct vent, sealed combustion and high efficiency commercial water heaters. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. The best way for you is to go to the official website and find thorough information there. Water heaters are sometimes fickle machines. If you continue to use this site we will assume that you are happy with it.. Rheem Manufacturing Company Set the thermostat to the lowest setting by first depressing the COOLER and HOTTER buttons at the same time and holding for 1 second. The water heater and its gas connections must be leak tested at normal operating pressures before placing it in operation. For standard tank-style (gas or electric) heaters, the procedure is likely to follow these basic steps: Richmond water heaters have a warranty that is specific to your water heater. Keeping your water heater properly maintained helps ensure it operates smoothly and efficiently, it is free of problems, and serves you for many years. Tankless water heater maintenance is your best insurance policy against unexpected problems. You can only see the flame through the sight glass window located on the inner door. It does not store any personal data. Watertechadvice.com is supported by readers. Therefore most homeowners try to cut down costs wherever possible, bypassing the recommended installation procedure. This water heater uses heat pump technology to achieve a 3.55 uniform energy factor. This is also a means of assuring that there is power to the water heater. The further your water has to travel from the water heater to Contents show 1 1. Replace the combination gas control (thermostat). Verify that the wiring to the pressure switch(es) is connected correctly. If you have a Richmond water heater or are intending to have one installed, hopefully, you should find this how-to and troubleshooting guide useful. Make sure that all joints are secure and that all combustion air-inlet and vent pipe supports are all in place. Richmond Encore High Efficiency 9.5 GPM 199,900 BTU Tankless Natural Plus, they can be installed in locations where a storage water heater may not fit. The error code 13 keeps coming on even after I reset Mike R., Plumber 16,751 Satisfied Customers 20 years of plumbing experience, including high end homes and service. 8kW Model Flow Rate: up to 1.95 GPM. Although recirculation kits incur an additional cost, they can save you thousands of gallons of water every year, meaning they are cost effective. The Power Direct Vent is a seal combustion, direct vent water heater that may be installed up to 60 feet away from the homes outside wall. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. To correct this code, close all hot water taps to reset the unit. Hot surface ignitor not positioned correctly. A digital display makes setting a precise water temperature, or monitoring the unit's status, a snap! Wait for some time and the hot water supply is ready for use. Immediately depress the piezo-electric spark generator button several times until the pilot is lit. Check your heaters power supply. Gas water heaters are never as high efficiency as electric heaters. For instance, to prevent problems, all the tankless heaters from Richmond are fitted with corrosion-resistant heating elements. Use a match or candle flame or smoke. Rheem Manufacturing Company The temperature of the water in the heater can be regulated by pressing the COOLER or HOTTER arrow buttons on the front of the combination gas control. The Richmond Encore Tankless provides a compact solution for a continuous supply of energy-efficient hot water that won't run out. We also have a standing pilot Direct Vent that will vent up to 4 feet from the outside wall. They are small enough to fit almost anywhere in your home. Your water heater may struggle to supply the hot water needed or shut down altogether if it becomes overloaded. Check out theProduct Selectoron our website to narrow down which product is right for you based on intended use, number of applications, and energy source! If your gas valve or water valves are not fully opened, this could also cause the ignition to fail. If that is not the issue, the combustion shutoff device could have tripped and you may need to contact a qualified service technician. Do not use gas control knob to regulate gas flow to burner. These tanks are built to last with warranties that exceed many from other manufacturers. A 29-Gallon tank with a compact design that outperforms standard 40-gallon tanks*, Provides up to 10% more hot water than standard Essentia(register) models*. The cookie is used to store the user consent for the cookies in the category "Analytics". Take advantage of warranty protection for your Rheem heating, cooling and water heating equipment, Find what you need to keep your Richmond equipment working perfectly. If you dont see the tankless water heater problem youre having here, or if you need technical support with your water heater, please visit our help desk to schedule an appointment, or call us at 866-356-1992. Replace the combination gas control (thermostat). Continue holding down the gas control knob for about 1 minute after the pilot is lit. When the second shower began, the initial warm Some, There may be some kind of switch that isolates the power. These are The Easy Steps. Some newer models are even Wi-Fi compatible. Best Richmond Tankless Water Heaters. If the method doesnt work, you can always contact customer support. Atlanta, GA 30328, Corporate Office: 1100 Abernathy Road, Suite 1700. We use cookies to ensure that we give you the best experience on our website. Check and open gas and water valves fully. FV sensor detected presence of flammable vapors. In order to drain your Richmond gas water heater, follow these steps: To clean the burner, remove the burner from the water heater. - YouTube 0:00 / 5:03 I have a richmond encore tankless water heater model RMTGH95DVN. Electric tankless heaters from Richmond are particularly easy to install. its destination, the more noticeable the gap. Atlanta, GA 30328, Residential Condensing Tankless Water Heaters, Corporate Office: 1100 Abernathy Road, Suite 1700. Here are The Facts! In addition, they have low-emission burners to reduce fuel needs, making the models more environmentally friendly and cost effective. To remove/clean the deposits, drain a few quarts of water from the water heaters tank every month. Several Richmond water heaters already fit within the new NAECA standards, and others were made compliant without significantly increasing their size. Electronic devices have their own shares of issues; some may be quite common, while others are unique and special. All warranties are for the original homeowner and are not transferable. Check this too: Electric RV Water Heater How to & Troubleshooting Guide. Here are six of the most common problems and maintenance concerns for tankless water heaters: Keep reading to learn what signs to look for when identifying these issues and how to fix them! All you have to do is browse through our guides, answers and personal experience documentations to find out what you should (or shouldn't) do when going off the grid. They should be able to guide and walk you through the troubleshooting. may be familiar with the "cold water sandwich." Draining or troubleshooting the water heater is pretty straightforward. Many user and installer-friendly features make the Richmond Encore Tankless the easiest tankless water heater to own. Depending on your tankless water heater's capacity, too many simultaneous hot water applications (such as multiple showers running) can overload your water heater. 13kW Model Flow Rate: up to 3.17 GPM. Richmond Encore Tankless is about one third the size of a conventional water heater. Richmond's Encore tankless design offers convenience without the high cost of keeping water hot. Toggle the ON/OFF switch located on the blower assembly to the OFF position. Product Type: Tankless Water Heater. So we created the Richmond ENCORE Electric Water Heater with LeakGuard . Any cold water that you are experiencing in If the above remedies dont resolve the problem, it might be that you are not depressing the Combination Gas Control (Thermostat) Knob while attempting to light the pilot. Minimum Water Temperature: 85 degrees Fahrenheit. A Richmond tankless water heater has no standing pilot light, no stand by loss, and the burners modulate to maintain maximum efficiency. Going off the grid sounds noble, satisfying and eco-friendly. Make sure that all joints are secure that combustion air-inlet and vent system supports are all in place. Through the sight glass, inspect the pilot burner flame with the main burner off and inspect the main burner while firing. care for a long-lasting life. Like other water heaters in the Essential series, the RMTEX-18 has copper immersion heating elements with brass tops. This information may also be helpful to a plumber or technician if you end up needing one. It indicates the water temperature sensor is either open or is short circuited. "instantaneous water heaters and they have earned that name! Tank water heaters do not Make sure the cold water supply is sealed and hot water hose connections are tightened. you need to keep an eye out for mineral buildup inside your water heater. Locate a category below and choose one of the available options. You need hot waterand peace-of-mind. All water heaters in the Essential series come with a 5-year warranty for the heating chamber and a one-year warranty for parts. First, inspect all vent pipes to ensure they are connected properly and free from puncture holes. RMTG-RC95DVLN-1 Essential Plus Non-Condensing Indoor Tankless Water Heater - Best for Saving Water. Your Air Supply or Exhaust is Blocked. with theEccotemp EZ-Flush System Descaler Cleaning Kit. Richmond Electric Water Heater Troubleshooting [7 Easy Fix] We strongly encourage you to hire a licensed plumber to perform the diagnostics and physical troubleshooting of your tankless water heater. As a result, the heating element lasts longer, other components are protected from damage, and the heater maintains its efficiency for many years. Dont use force. you need a valve bypass kitto assist with the cleaning process. Well, you can try doing these steps before you finally call a professional service: Make sure that your heater's power (within the breaker panel) has been turned off SmartElectric - Richmond Water Heaters On the Richmond website, youll find an online form to submit a question, complaint, or comment. Established in 1983, Richmond is a subsidiary of one of the best-known and highest-quality tankless water heater companies in the world: Rheem. The Combination Gas Control is also constructed with a single-use gas shut-off device that will shut off the gas supply to the burner if the water exceeds normal operating temperatures. JustAnswer-Q&A 5.09K subscribers. Products - Richmond Water Heaters There are several reasons your water heater could fail to ignite. Look in the manual for your specific water heater for these error codes if applicable. Learn More About The Water Tech Editorial Team. But opting out of some of these cookies may affect your browsing experience. In addition to having an energy efficiency rating of 0.82 UEF, its ultra-low NOx burner makes this model a green choice. Testing takes place at the Richmond laboratory as well as at third-party locations to ensure impartial results. Check to make sure it is plugged in. Always check the. They are small enough to fit almost anywhere in your home. This helps conserve energy and prevent a build-up of dangerous hydrogen gas. If the status light blinks red more than one flash every three seconds, here is what the error code and means and what to do to clear the error: This indicates low thermopile voltage however pilot is lit. In some cases, it turned out that the owners had set the vent beyond the suggested limits. The pilot burner tube might be pinched or clogged, thus preventing the pilot burner from lighting. This is another model that is available in both an indoor or outdoor version. Rinnai models. The Most Likely Problem - The Thermocouple Is Bad 1.1 How To Fix 2 2. A Lack of Combustible Air 2.1 How To Richmond Water Heater Pilot Light Won't Stay Lit (Fixed) Read More Throughout development, Richmond engineers have been highly attentive to the role LDO robustness will play on product reliability and consumer satisfaction. Richmond Encore 11 GPM 199,900 BTU Tankless Natural Gas Water Heater Pilot burner orifice is clogged- You need to clean or replace the pilot burner. If there is soot or deterioration, contact the local gas utility to fix the problem and clean the flue, or replace the flue, flue baffle, and venting system before resuming operation of the water heater. If you take the matter in your own hands, you run the risk of voiding any applicable warranty. Turn off the power and water to the appliance if the water heater is to remain idle for an extended period of time. These can also be helpful to a technician. Chlorinate the water supply to minimize the smell of hydrogen sulfide or rotten eggs which happens as a result of the cathodic protection process with water containing a high sulfate. Observe the safety precautions and call your gas supplier from a neighbors phone. Wait 5 minutes to clear out any gas. It's expensive to continue to heat and re-heat water when you're not home or not using it. A digital display makes setting a precise water temperature, or monitoring . The burner chamber is a sealed area and it is recommended that cleaning of the burner is done by a qualified service personnel. We check everything over and look at the heating elements, check the valves and look for mineral build-up. How it Works: Richmond Encore Condensing Tankless Water Heaters But if it happens, use the ignition to turn the pilot on again. Toggle the ON/OFF switch to the ON position. happened: When the first shower ended, some hot water was remaining in the In addition, you can find many other top-rated Richmond water heaters, including larger models in the Encore RMTG series and a wider range of sizes in the Essential series. Check that the water heater is securely connected to earth ground. Water heaters from Richmond rarely suffer from problems, provided the owner carries out basic maintenance and uses the heater as intended. Electrical polarity to the unit is incorrect. It's full of built-in smart features to help prevent cold showers, alert you of issues before there's no hot water and . Refer to your product manual to make sure the clearance requirements are being met, as installing your water heater too close to other objects can block the air supply and create a fire hazard. Tankless water heaters can provide a continuous supply of hot water, while a tank will run out of hot water. Turn off or remove circulation pumps. Inspect the combustion air-inlet and vent systems. UNEXPECTED. Richmond encore tankless heater stopped working tonight Fold the insulation and expose the thermostat. Just turn off the water supply valve to slow down the flow. water (in contrast with soft water) is water with a high mineral content, and This natural gas condensing indoor tankless water heater with built-in recirculation provides instant hot water at the tap, reduces water waste, and is ENERGY STAR certified. The Richmond Hybrid has a 10-year tank leak warranty and a 10-year parts warranty. For higher demand application, easily link multiple tankless units to operate as one system: Up to 20 units: MIC-185 plus MICS-180 manifold control assembly, RMTGH95DVLN-2 : Indoor Natural Gas 199K BTU, RMTGH95DVELP-2 : Indoor LP 199K BTU w/ EcoNet, RMTGH95DVELN-2 : Indoor Natural Gas 199K BTU w/ EcoNet, Corporate Office: 1100 Abernathy Road, Suite 1700. If the water becomes too hot or even too cold, you may want to adjust the thermostat first. It is also safe, using Guardian OFW overheat film wrap. These are designed to meet a diverse range of water needs. Test results have shown that a tankless gas water heater costs about 40% less to operate than an electric water heater, and about 30% less than a natural gas water heater. If you find yourself naked and cold at the start of a shower, relax and check a few things, but you might want to get dressed first. Richmond offers flexible customer service options. To adjust the temperature, turn the temperature dial to an initial setting of 120oF. Check the gas supply pressure and manifold pressure. Richmond is a famous and reliable water heater brand. Set the thermostat dial to the lowest setting by turning the thermostat dial clockwise until it stops. Not only are they highly efficient, but they can also save you money by heating water only on-demand. water you felt was the trapped water. Wait 5 minutes to clear out any gas. The digital display makes it simple to set the water temperature. Richmond Water Heater Troubleshooting with Different Types of Units No, these units cannot be converted from one fuel source to another. Even some of the Richmond electric heaters are suitable as whole-house units in any climate, although the smaller models are better for use with a single appliance. Early in the development, Richmond researchers at their Montgomery labs discovered that flame arrestor plate designs might be vulnerable to the effects of lint, dust and oil (LDO). In addition to the hot water you needit gives you the power to know, control and protect. Close the valve on the cold-water pipe feeding the water heater. Rheem fault code 05 - Indicates imperfect combustion. The cookies is used to store the user consent for the cookies in the category "Necessary". The same process also ensures that the water heaters are reliable, that performance is consistent across every product line, and that models all meet government regulations. ON/OFF Dial Control with adjustable digital temperature display. Gas supply is off or too low to operate. All water heaters are non-condensing. Low gas pressure could also be the cause of the problem. Encore RMTGH is a series of high-efficiency condensing tankless gas water heaters designed for continuous hot water Efficiency Up to .93 UEF with stainless steel condensing heat exchanger Intelligent electronic controls designed to increase energy efficiency and safety Performance Exclusive! Combination Gas Control (Thermostat) Knob is not depressed while attempting to light pilot- Make sure you depress the knob as is required when lighting the water heater. Water Connection Location: Bottom. Side 1/2" Compression water connections. It also has a first-year in-home labor warranty. Rheem Manufacturing Company Make sure the flammable vapor sensor is not blocked or obstructed. For greater hot water needs, you have the 8.4 indoor model in the Encore RMTG series. Necessary cookies are absolutely essential for the website to function properly. The largest of all the models in the Essential series, the RMTEX-36 is ideal if you are looking for a solution for an average-size or large home and youd prefer to have electric than gas. shower and feel warm water at first, but then get blasted with several seconds How to Troubleshoot Tankless Water Heater Error Codes To improve comfort, the unit also has hot-start programming this keeps it in a ready-fire state at all times. Some models, like the Marathon, have lifetime warranties, while others have a 6- or even a 12-year warranty. These units obtain combustion air from the outdoors. Table of Contents1 Top 5 Richmond Tankless Water Heaters2 About Richmond3 Richmond Tankless Water Heater Reviews from Consumers Online4 Richmond Tankless Water Heaters Warranty and Customer Service5 Where to Buy Richmond Water Heaters. This monitors the temperature of the heat exchanger and will shut the unit down if it exceeds a safe temperature. Why keep 40-50 gallons of water hot when you don't need it? Remove the screw attached to the upper heating element access cover and take it off. The company also has a corporate office in Atlanta, Georgia. This helps to protect homes. As long as enough combustion air is provided, Richmond tankless water heaters can be installed in a utility room, garage, basement or attic, or on an outside wall . Texas State Board of Plumbing Examiners First shut off gas to the water heater at the manual shut-off valve. Richmond has separate manufacturing plants to Rheem. Read or obtain the manual for your specific model and check any other recommendations that are suggested for your specific water heater. in your tankless water heater making it difficult for water to travel through the 402K views 7 years ago A highly comprehensive "step by step" video on how a Tankless Water Heater operates, and how to identify the cause of a Tankless Water Heater no hot water flow. Vent Type: PVC. You can find the steps and the ways on the official site. For instance, some Richmond heater owners say that their units wont stay on. your water filter. All Rights Reserved Richmond's Encore tankless design offers convenience without the high cost of keeping water hot. If it goes out, repeat steps 3 to 9. Let the heater heat the water until it is hot enough for normal use. These models are not designed for use in mobile homes. We designed the Richmond ENCORE Electric Water Heater with LeakGuard to give you the power to know, control and protect. It indicates the unit shuts down and in lockout. The article reviews important features and models. To avoid damage, flush your water heater every six months No reviews. This website uses cookies to improve your experience while you navigate through the website. Richmond Gas Water Heater Troubleshooting [A Complete Guide] Offering 8.8 GPM, it can provide enough hot water to supply most (if not all) of your appliances at the same time, even if you live in a cold climate. Take a tool such as a flat head screwdriver to adjust the temperature to the desired limit. the harder your water, the higher the potential for damaging mineral buildup. Go to the next step if you do not smell gas. Here are six of the most common problems and maintenance concerns for tankless water heaters: Mineral Buildup System Overload Cold Water Sandwich Air Supply or Exhaust Blockage Ignition Failure Flame Failure Keep reading to learn what signs to look for when identifying these issues and how to fix them! EcoNet Wifi Kit Installation Instructions, Encore RMTGH is a series of high-efficiency condensing tankless gas water heaters designed for continuous hot water, with stainless steel condensing heat exchanger, Intelligent electronic controls designed to increase energy efficiency and safety, New! Best Richmond Water Heater Reviews In 2023 - H2Home Lab