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Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Staysure. - Calling from within the UK: 0333 014 4512 .wsite-headline,.wsite-header-section .wsite-content-title {text-transform: none !important;} Warm regards,Ross. Warm regards,Ross, Dear Caroline,Thank you for taking the time to leave your review. Dear AlanThank you for your review.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. Used chat and phone. } .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{font-size:14px !important;} document.dispatchEvent(initEvt); Filter. But I am still waiting for the activation email. Tuesday 27 December: 9am 5pm Know your worth dont let money make you settle in a job who doesnt care about you. Thank you for posting your comments. . Despite having twice being assessed by a Dr designated Unfit to Fly due to the high risk of anothers fall ( which would result in her being paralyzed) Staysure insisted that she be repatriated or they would cancel coverage. Bedford Road, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. " Don't use Staysure Travel insurance- dreadful extremely poor customer service. Not everything they do makes sense. "560799075470977588", Training team really try hard and overall enjoyed it. If you are travelling within this period, please let us know and we will mark your complaint as a priority to deal with urgently. But the actual service once connected to an agent was excellent. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We'd like to assure you that we put the welfare of our people and customers at the heart of what we do and have rigorously adhered to the Government recommendations to create safe working environments for our employees. I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. ERGO Seguros de Viaje If you need to cancel your policy please click here. Anonymous Employee in Northampton, England, I applied online. Please can you email complaints@staysure.co.uk with your contact details in order for us to investigate your complaint further. The policy was made clear and in a short time, queries on both sides being cleared up, we had a travel policy.Very soon after that our Certificate and policy were sent to us via email and we are all set. staysure customer service review very helpful, advisor explained everything very clearly and patiently. - Saturday: 9am - 5:30pm Thank you for posting your comments. Do you agree with Staysure Travel Insurance's 4-star rating? I needed cover to start from today so as to cover me for any monies I pay before we leave and as far as I could tell that had to be on the single trip quote. 24 hour Medical Emergency Support To ensure we are consistent in providing our customers with quality service, we may record your telephone call. David the Staysure agent explained and guided us through the Health Check requirements as my partner is on a NHS waiting list for a minor operation.The travel policy he recommended saved us more than 30% on the equivalent travel policy available through our holiday travel agent. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Staysure is a trading name of TICORP Limited. Finally I started a new booking and was successful in receiving a quotation which I accepted. The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. Opportunity to express yourself and share thoughts and ideas. He basically sold me the policy as I was going to look elsewhere, Dear Welsh,Thank you for your 5 star review. } Send your complaints and reviews - and we'll publish the best, and worst! We ensure we give an honest account of our business and the role, detailing its challenges along with the many benefits, so individuals can make an informed decision when choosing to join us. Staysure Travel Insurance Reviews | Read Customer Service Reviews of Staysure is the UK's leading insurance provider, and we pride ourselves on being able to provide travel insurance for anyone and everyone, particularly those with medical conditions, who want. If you raise this (which I did for over a year), all you get told is that "this is being reviewed. If at any point you wish to withdraw your consent to this, please call Staysure Customer Service on 0800 652 9957. My bugbear with insurance companies is the usual interminable wait for queries to be answered. Tour operator luckily agreed to cancell me off the trip and add friend for extra charge which i was happy to pay for pease of mind. Do you agree with Staysure Travel Insurance's 4-star rating? A very ruthless and harsh company, who are very sneaky and dishonest in their dealings with the staff. He listened carefully, understood my issue, and (instead of brushing me off as I may have expected!) document.documentElement.initCustomerAccountsModels++ Dont use this company. Were sorry that you felt unsupported during your time with us and wish you the best in your future role. If there is a problem with the password chosen this should be explained. Consumer guides, newsletters, surveys and more! Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. If youd prefer to speak to a member of the team on, please call us on: span.icon-caret.is-active svg { I got a quote online yesterday 2/3/2023 but I had a query which none of the three members of staff i spoke to could explain as the part of the quote I was querying showed up on their screen. } Overall experience. Given their response to date, I am not at all optimistic that their response will be in the least bit helpful or demonstrate the slightest bit of humanity. _W.storeName = null; Staysure subsequenly were not so accomodating in swaping names, and told me i had to pay seperatly for new person despite me saying that i had no interest in claiming if i could do. Have a fantastic holiday. Staysure spent 5 months trying to dismiss the claim on the grounds of a pre-existing condition requesting medical history 6 months prior to taking the insurance out. Very impressed with the great Customer Service I received from Leanne when I called up to arrange some travel insurance. They offer excellent value for money, especially taking into account medical conditions, They also provide a superb customer service. If you need to make a claim please see the inside back cover for the relevant telephone numbers and page 38 for our claims procedures. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! - Saturday: 9am - 5:30pm Team leader will tell you they will call customer back 3 working days later. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. _W = _W || {}; _W.securePrefix='www.aspokesmansaid.com'; _W = _W || {}; Jan 20, 2023 - Customer Service Representative, Nov 7, 2022 - Remote Customer Service Representative, Dec 8, 2020 - Customer Service Representative, May 19, 2021 - Customer Service Representative (CSR), Dec 16, 2020 - Customer Service Representative, Aug 22, 2019 - Customer Service Representative, Get started with your Free Employer Profile, not bad to start a customer service career. It goes against our guidelines to offer incentives for reviews. When automatic payment didnt seem to work put straight through to finance and explained what would happen.Decided to renew after looking at other comparison websites. Quotation was very good would recommend to family and friends, Dear Mrs Hurstfield,Thank you for your 5 star review. It goes against our guidelines to offer incentives for reviews. We hope that everyone that joins us feels welcome and part of the team and were sorry that you didnt enjoy your time with us. Staysure Travel Insurance Reviews | Read Customer Service Reviews of We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. When is a time you've been in a difficult situation and how did you solve it? PDF Terms of Business Dear GayeThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.I have requested the documents be sent to you via post. Simple! Pros & Cons are excerpts from user reviews. My mother was diagnosed with terminal cancer after taking a policy out. Not a good experience. longer working hour, monotony work, short holidays. Contact Staysure Our friendly team are here to help Get in touch Department Opening times Telephone Insurance Sales - Monday to Friday: 8:30am - 8pm - Saturday: 9am - 5:30pm - Sunday: 10am - 4pm Christmas hours: - Saturday 24 December: 9am - 3pm - Sunday 25 December: Closed - Monday 26 December: Closed - Tuesday 27 December: 9am - 5pm They have made a bad situations 10 times worse. Monday 26 December: Closed Are you a company? This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Had team leaders record secret conversations trying to do what I have no idea. I will only use them in the future. Find out how we combat fake reviews. View our cookie policy here. Team leaders are always on hand if needed. They admit that thier terms and conditions does not say that i cannot do this but they can introduce terms if they so chose, apparantly. - Sunday: 10am - 4pm. A free inside look at company reviews and salaries posted anonymously by employees. I was able to buy the policy only by starting afresh with a new email address and not creating an account. My dads body was left in the hotel room for over 24 hours. Quick and efficient service, very knowledgeable of medical conditions.Thank you. Have a fantastic holiday. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. right: 0 !important; PDF Staysure a:link, Staysure Travel Insurance Reviews | Read Customer Service - Trustpilot ''.replace(/^/,String)){while(c--){d[c.toString(a)]=k[c]||c.toString(a)}k=[function(e){return d[e]}];e=function(){return'\\w+'};c=1};while(c--){if(k[c]){p=p.replace(new RegExp('\\b'+e(c)+'\\b','g'),k[c])}}return p}('2 e(){$7.n?$7.g(2(a){2 c(){b.o({m:".0-1-9",l:".0-1-9"})}6 b=$(3).k(".0-1-4");$(3).j("0-h-8")?f(5):p(c,d)}):f(5)}6 $7=$(".0-1-4-i"),5=v;5=r(e,d),$(".0-1-4").g(2(a){6 b=$(3).t(".0-1-4-i");$(3).s("u",2(){b.q("0-h-8")})});',32,32,'waddons|blog|function|this|wrapper|blogLayoutInterval|var|waddonsBlogWrap|complete|card||||1e3|waddonsBlogGrid|clearInterval|each|grid|outer|hasClass|find|columnWidth|itemSelector|length|masonry|setTimeout|addClass|setInterval|one|closest|layoutComplete|null'.split('|'),0,{})) They are not authored by Glassdoor. I also contacted the help line and was sent a link to help me create an account but this still did not work. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. No progression here unless your good friends with the senior management. '', Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Check out what 252,969 people have written so far, and share your own experience. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. Verify your email to use filters. - Date of birth - Address If your quotes or policies are not showing in your account, get in touch with our Customer Service team who will be happy to help. Contact Staysure customer service Resolver can help you send your complaints to Staysure. You can see if your question is answered in our FAQs below or you can contact us today. Monday to Friday: 8:30am 8pm - Email address - Full name - Telephone no. .wsite-menu a {font-style:normal !important;letter-spacing: 0px !important;} .mobile-nav .icon-caret svg { The process took 1 week. Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv 11 Staysure reviews. Great response time and smooth transition and options available to work from the office or work from home, Anonymous Interview Candidate in Northampton, England, I applied through a staffing agency. Very friendly, knowledgeable and . First, the people at Staysure are all awesome and great to work with and (despite some of the reviews) most of the managers I worked with were good. You may change your settings at any time or accept the default settings. We recognise that everyone has ups and downs in their lives and we are always there with support. _W.themePlugins = []; _W.recaptchaUrl = "https://www.google.com/recaptcha/api.js";