Bookings made within 75 days to the departure date: Full and final payment is due to confirm the booking before the option expiry date. For any claim involving death or personal injury or delay of or loss of or damage to luggage the only liability we have to you is in accordance with The Athens Convention. Accordingly, we cannot accept any liability, whether in contract, tort or otherwise, in relation to such activities. Already booked? On ships departing from ports in Europe, Asia, South America, Australia or New Zealand, no person under eighteen (18) (a minor) may sail on any cruise holiday or have a stateroom on his or her own unless accompanied by a parent, a legal guardian or authorised person* who is over the age of eighteen (18). From time to time we may have various common interest groups onboard attending for example conventions, conferences, seminars, training courses, competitions, tournaments or specialty holidays such as cookery and dancing courses. If there is time to do so before departure, we will offer you the choice of the following options: (a) (for significant changes) accepting the changed arrangements or. We will inform you at the time of booking, or as soon as we become aware, of the exact details required and the date we require that information. All bookings are subject to these booking conditions. Common interest groups and immersion sailings. Please note, the above options are not available where any change made is a minor one. Occasionally we may also be forced to cancel a U.S. back to back cruise due to local legal restrictions preventing us from allowing you to travel on this basis but will endeavour to advise you promptly after making such a booking if this is necessary (see Frequently Asked Questions, What about Consecutive Cruises?). I booked both my cruises before 8/1/2010 but they moved both their due dates by 5 days on the My Reservation page. While we envisage that this will not affect the overall normal day-to-day operation of the ship, there may be occasions when certain facilities are unavailable to you whilst these groups are on board. Drones used on the ship will be confiscated till the end of the cruise. We will also provide with your first Confirmation Invoice a Guest Special Needs form (also available on our website) which we ask you to complete and return to us no later than 90 days before travel as this gives you the opportunity to consider and advise us in detail of any special requirements you may have in writing. Please note that we are not always able to offer a direct flight to our guests as this is subject to the airlines schedules and availability. Activity. By continuing to browse the site, you agree to the use of cookies. Royal Caribbean is not liable or responsible for any illness, injury or death of any passenger or for any damage to, or loss of any luggage or other personal possessions of any passenger arising out of or in connection with travelling and alighting on the tenders, as these services are not under our control. Please note: if you have booked one of our cruises to the Galapagos Islands onboard Celebrity Xpedition Class ships the tour operator of the part of the cruise holiday that starts in Quito is Islas Galapagos Turismo y Vapores C.A. Information on health is also contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health Office and most Post Offices. Drones are not to be operated onboard the ship at any time.2. You can redeem any FCC by calling us! The value of the original FCC will now be added to the new FCC at 100% of its original value, plus 125% of any amount paid on the sailing Royal Caribbean cancelled because of the pandemic. These fees are detailed in section 1.11. Can the Future Cruise Credit be used for the deposit? The carry-on bag needs to be less than 7kg/15lbs and the dimension size is 19 x 13 x 8 inches. There may be an exception to our standard transfer fees (see 1.11 below) for Onboard bookings, please ask for further details onboard. ("NRDB") cancelled prior to final payment due date will receive a future cruise credit ("FCC") in the amount of the deposit minus a $100 per person . Please request your preferred seating and table size at the time of booking. Not meeting any special request for any reason will not be a breach of contract. Please note that your booked flight may not be the most direct route and may also involve multiple stops on route to your destination, which may involve you disembarking from the aircraft. If you have booked a cruise only package, we shall only provide the services relating to the ship as set out above. These details will include, where applicable, the names and addresses of party members, credit/debit card or other payment details and special requirements; such as those relating to any disability or medical condition, which may affect the chosen holiday arrangements, dietary restrictions and religious beliefs which you may disclose too us. Learn how to make payments, view your booking details, make changes to your booking, and more. If a problem cannot be resolved to your satisfaction and you wish to follow this up you must write to us on your return to Celebrity Cruises Customer Relations Department, Tel: 01932 834127 Email: customerrelationsuk@celebritycruises.com. For U.S. departing cruise and long haul destinations, hotel accommodation (room only basis unless otherwise stated) and transfers canbe added to bookings and at an additional cost. This includes, for example, any additional services or facilities, which your hotel or any other supplier agrees to provide for you, or where the services or facilities are not advertised in our brochure or on the website, and we have not agreed to arrange them. The legal status and regulation of some medicines prescribed or purchased in the UK can be different in other countries. Where there is a price error, we will advise you and give you the opportunity to either pay the correct price or cancel your booking. To ensure a healthy sailing, we request that guests complete a questionnaire at check-in to confirm if they are suffering from or showing symptoms of gastrointestinal type illness or other illnesses that spread easily from person to person. For minors under the age of eighteen (18) at the start of the sailing who are not travelling with at least one of their parents or a legal guardian, written authorisation for an authorised person to accompany the minor must be provided from a parent/legal guardian (see below). Please note: The information and prices shown in this brochure may have changed by the time you come to book your holiday. A chart -style decod-ing algorithm with two basic operations- substituting and attaching-is designed for the. NOTE: The only exception to this policy are curling irons and hair straighteners. This information includes certain data set out in your passport, emergency contact information and insurance including the medical cover provided by the insurance provider. If you have booked a Celebrity Cruises flight inclusive cruise holiday via one of our authorised travel agents, all monies you have paid for that booking will be protected by the above arrangements regardless of whether that travel agent becomes insolvent before or after we have issued our confirmation invoice. Celebrity Cruises Inc. and RCL Cruises Ltd are both members of ABTA with membership numbers Y4358 and L8357/Y3001 respectively. (IGTV), an Ecuador company, and that company will also be a party to your contract along with Celebrity Cruises Inc. At the time of printing, all details listed in this brochure were correct. Find everything, but, what I wanted to know. Please note if you are sailing on a transatlantic cruise and you have booked a fly cruise package, that your luggage allowance will be limited to the lower allowance, specified by the airline. You must also give us details of any relevant insurance coverage you hold. Please also take note of our Refusal to Transport Policy. Please email specialistservicesuk@celebritycruises.com. Our room on the upcoming cruise is perfect, so I decide to check that the room number hasn't changed. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. 2.1 What about valuable or important items? Please note that we operate a live pricing model which means that the prices of our cruises, flights, hotels and transfers change on a regular basis, according to supply and demand. 8.Title: Visio-BES Org Chart March 2022 DRAFT.vsd Author: GForman1 Created Date: 3/28/2022 4:37:11 PMThe VI Guidance establishes a step-wise evaluation procedure to be used in conjunction with other DTSC guidance. We use CCTV to monitor images on all Celebrity Cruises ships for the purpose of crime prevention and the safety of our guests. If we as ATOL holder fail as a business, any money held at that time by the travel agent acting as our agent, or subsequently accepted from you by the travel agent is and continues to be held by that travel agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us as principal ATOL holder. No action is required on the part of guests or travel agents, and no cancellations will occur until the new final payment date. Minor change: Examples include a cruise itinerary change from one port of call to another; a change from one days port of call to one day at sea; a change in timings for any port(s) of call but the ship still calls at all confirmed ports; a change in order of ports that are visited; and a change in the time of your departure or return flight that is less than e.g. This policy is designed to ensure that all guests are able to participate in a safe and enjoyable cruise vacation and, as such, the Guest Conduct Policy sets forth standards of conduct for guests to follow throughout their Royal Caribbean International cruise vacation, including transfers to and from ships, inside terminals, while on-board, at ports of call, during shore excursions and at our private destinations. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. Additional policies for groups are located in the Appendices of the Travel Agent Guide and are enforced without exception. The minimum drinking age for all alcoholic beverages on Celebrity Cruises ships depends on the location of the ship at the start of the cruise itinerary but can change during the sailing as local laws require. Can an agency make final payment to Royal Caribbean and Celebrity for an amount that is . If you wish to travel on a particular carrier, flight routing, if your departure and/or arrival date differ from the standard flight inclusive package, a Custom air fee of 20 per person may be payable along with any additional costs and charges incurred by us or imposed by the airlines. For build your own package guests, apart from the services relating to shipboard services as set out above, what is included will be as per your selection only. If your flight is delayed, we will assist fly/cruise guests by looking at alternative flights, subject to availability. Where we cannot provide appropriate support or the services as requested, we will advise you as soon as possible. Please note any changes you make to your booking may result in a change in price explained in section 1.11 below. Full payment must be made 75 days prior to departure for most voyages. Each cruise line has different rules for payment due dates and cancellation deadlines. In this event, you will be required to pay any outstanding balance due (if any) directly to us (or any other travel agent nominated by us) in accordance with these booking conditions in order to receive your holiday. Visiting from {country-flag} {country-name}? Where the Montreal Convention 1999 applies, the maximum we or the airline will have to pay you at present for loss, destruction, damage, delay of luggage is the maximum payable under the Convention. It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. RCL Cruises Ltd will be fully responsible for the proper performance of the package as a whole. Celebrity Cruises Guest Conduct Policy may be enforced, up to and including disembarkation, if a guest violates any alcohol policy. When consumed in any shipboard restaurant, bar or dining venue, a corkage fee of $15 applies per bottle. At the time of booking (or as soon as possible if the condition arises after booking) you must tell your travel agent (or us if booking direct) in writing about any assistance or requirements that you have relating to accommodation, seating or services on your holiday including medical assistance or a requirement to bring medical equipment onto the cruise. Any increased non-refundable deposit payment required will be advised to you at the time of booking. Boarding times can vary by itinerary and by stateroom number, please check your e-docs. Celebrity Cruises welcomes pregnant guests but will not accept guests who will enter their 24th week of pregnancy by the beginning of, or at any time during their cruise holiday. Please contact your Personal Cruise Specialist or your travel agent for further details. If you are unable to complete the online check-in process, this may be due to an outstanding balance on your booking. Posted January 13. If you cause damage to the tender or her furnishings, or equipment, or any other property on the tender, or to any other passenger, you shall be fully liable for such damage and indemnify Royal Caribbean International against all costs or claims which arise. Until that point, your monies are not protected by our ABTA membership or any other arrangement. Certain conditions (for example, use of tenders or some shore excursions) may prevent guests with wheelchairs from going ashore at certain ports of call. We will not be deemed to have unduly delayed advising you of the cancellation (i) 20 days before the start of the package in the case of trips lasting more than six days, (ii) 7 days before the start of the package in the case of trips lasting between two and six days and (iii) 48 hours before the start of the package in the case of trips lasting less than two days. Our procedures may change, and we will inform you of any changes at the time of booking or as soon as possible thereafter. And also be prepared for what is likely to be a long hold time on the phone - 45-60minutes+ is typical these days. You acknowledge and agree that, by their very nature, the recreational activities that you are participating in can be dangerous with inherent risks, dangers and hazards, and personal injury (and sometimes death) can occur and you agree to assume and accept all risk of personal injury or death which may occur. RCL Cruises Ltd. is a UK registered subsidiary company and UK sales and marketing agent of Royal Caribbean Cruises Ltd. You are viewing the Booking Conditions applicable to cruises with Celebrity Cruises (and any related goods and services booked through Royal Caribbean Group) purchased in the United Kingdom (UK) only. Standard Fly/Cruise, Build Your Own Package (incorporating flights), Celebrity Cruise & Stay Package Holidays. The . Please contact your Personal Cruise Specialist for further information. Reservations that "Lift & Shift" after final payment date are subject to cancellation charges based on the original booking's cancelation policy. ) Electrical extension cords Baseball bats, hockey sticks, cricket bats, bows, and arrows Skateboards and surfboards Martial-arts gear Self-defence items including handcuffs, pepper spray, and night sticks Flammable liquids, including lighter fluid Explosives, including fireworks Hookahs & water hookah pipes Ham radios Electrical extension cords Dangerous chemicals, including bleach and paint Alcoholic beverages (Note: Alcoholic beverages that are purchased in ports-of-call or from shops onboard will be stored by the ship and delivered to you on the last day of the sailing. The airline and flight routing may differ from the original assignment due to this name change. Please note, if you are taking consecutive cruises there may be some duplication with regard to onboard programmes, meals and entertainment. Such disclosure of personal details will only be made if permitted by the Data Protection Act 2018 or General Data Protection Regulation (as applicable) and any associated legislation. Different countries may have different rules. However, in the event we are found liable to you on any basis, our liability and/or obligations to you or your organiser will be no greater or different to the liability and obligations we have under these Booking Conditions to consumers who have a contract with us. This information will be provided as soon as we are in a position to do so. . Carrier shall include: (i) the Vessel, or any substituted ship; its launches or crafts (ii) the Vessel's operator, owner, manager and charterer; and (iii) with respect to the Land Tour portion of any CruiseTour, the operator of that Land Tour (LTO). You will be required to isolate onboard if you contract, or we suspect that you have contracted, COVID-19. 1.5 What happens to money paid to a travel agent? Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. A binding contract between us only comes into existence when we send out our Confirmation Invoice. While onboard, drones must be stored safely in the stateroom. You will usually have access to your cruise .