Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. After we collect payment, we will send you an email confirming this. When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. To add value to your Clipper card, open your mobile wallet on your phone. Find your service: AC Transit. They may present one of the following documents: If both birth parents are not present, you must provide a signed (preferably notarized) statement from the parent(s) authorizing the child to travel out of the country or proof of custody. I'm visiting the Bay Area. Credit and debit cards are widely accepted across Canada, and ATM machines with 24-hour access are available throughout greater Victoria. U.S. Customs & Border Protection will start processing passengers at least one hour before departure. 1 Reply kororon 3 yr. ago Does your wallet have a money clip with a magnet? If you set up Auto-Reload for cash value, when your balance falls below $10, Clipper will automatically reload you card when you pay your next fare. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. Yes. Clipper on your phone will not unlock a bikeshare. Pre-Tax Transit Benefits. BART isparticipating in the new Clipper START means-based fare pilot program, which is administered by the Metropolitan Transportation Commission. Select machines accept credit and debit cards. In order to book using your travel credit please reach out to a reservations agent using our contact us form. As of October 2022, new plastic Clipper cards are in limited supply at SFO station due to global supply chain issues. Roadshow. Select Clipper card and follow the instructions to add a card and load value. #16 of 92 Boat Tours & Water Sports in Seattle. Should you want to change your booking in any capacity, a $15 USD fee will be charged. Use the same ticket when you exit. You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. You may also reach our call center between 7am 7pm Mon-Fri at 800-888-2535. If you haven't reduced your balance by that time, the order will expire, and Clipper will return the value to your transit benefit provider. You can set up automatic reloading when you initially order a card and load value online. Yes. Tagging on with a plastic Clipper card or mobile Clipper card: Your session is about to expire due to inactivity. Riders are encouraged to get a Clipper Card to avoid the surcharge. No input is required. I recently registered my card but for some reason my card is 'still pending' and tomorrow is going to be the 5th day. It is charged for those who enter a station, ride a train, and then exit the same station. Once onboard the vessel, an announcement will be made to retrieve parking validations at the galley. You can get BART HVD tickets only by setting up Auto-Reload or purchasing them through your transit benefit program. For account-related Why isnt it on my Clipper card? The Victoria Clipper V vessel is a passenger-only ferry. There is a 50 cent surcharge per trip for Blue tickets. Should you want to change your booking in any capacity, a $30 USD fee will be charged and you must contact us to modify your booking. When you tag your card, the Clipper reader will display the fare you paid and your remaining balance or pass expiration date. Yes, our San Juan Clipper fast ferry can accommodate standard manual wheelchairs and has a standard manual wheelchair accessible restroom onboard. The RTC Clipper card is a photo identification card. will be charged $40.00 USD / $45.00 CAD (Credit Card ONLY, Cash NOT accepted) per leg of travel. If you have an 8 ride pass, your rides will expire in 30 days. PLEASE NOTE: Clippers terminals and the Victoria Clipper vessel are cashless, meaning purchases must be made with Visa, MasterCard, American Express or Discover Card. 213-204-2900. learn more. Credit card charges are processed immediately. Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. If you are a U.S. or Canadian citizen, you will need one of the following travel documents: When traveling by land or sea, U.S. or Canadian children under age 16 and infants are required to provide proof of citizenship. . This page includes Using Clipper on specific agencies. On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. Bicycle space is highly limited on both vessels and treated on a first booked, first served basis. If you dont have an international data plan, be sure to disable your phones data settings until you can find a hot spot to avoid charges. Boarding starts 1 hour before your boat is scheduled to leave. To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. Passengers will board the vessel after clearing through U.S. Customs and Border Protection Immigration processing. You can order a card and value online but note we can only mail cards to domestic addresses. Skip the side navigation menu and go to the main content. BART is primarily selling paper tickets from the vending machines. To add a card to your Android phone, open Google Pay and click the + sign. If you hear two beeps, your value is low. See the Apple Pay How-To page for more details. The discount is even greater if you add multiple nights! Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. For a list of all locations and services, including where to apply for a Youth or Senior Clipper card, visit Sales and Service Locations. 3 1 1 Sponsored by Beverly Hills MD How to: Fix thinning brows. Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. Get Morning Report and other email newsletters. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. The new Clipper Card App, was recently released to the iPhone over the previous weekend of April 16 2021 and released to Google Play in May 2021 If a user transfers their physical card (Including EasyPasses) to their digital one, the physical card is automatically turned off. Was I supposed to activate it somewhere? Add Clipper to your phone before you take-off! STANDARD Fares Round-Trip only: Standard fares are fully refundable for cancellations received 2 or more days prior to travel, non-refundable within 48 hours of travel date. The "A" Fast Pass isavailable on the Clipper card and is valid for a calendar month and lets you take unlimited rides on SFMTA/Muni vehicles and BARTbetween the Embarcadero station to Balboa Park station in San Francisco. Discounts; Where to Use; Locations . Once you do that, it will show up in your account. Center the card or device over the "Tag Here" graphic on the screen. If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. They are: Economy Class Situated on the lower deck of the main cabin, Economy Class offers locally sourced food, spirits and beverages available for purchase as well as an onboard gift shop. For Andriod phones, you may need the move your phone around. Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. My transit benefit program told me they sent you the money. Privacy Policy. HVD applies only to BART rides. Enjoy the convenience of booking the entire trip all at once. You can use Clipper cards on all Bay Area transit agencies. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. . Learn more about Clipper on your phone. With the start of the school year, "we had an avalanche of youth apply for the cards," said Clarence Johnson, spokesman for AC Transit. Your card should arrive within 5 to 10 days. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. Please plan accordingly and allow sufficient time. Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. Vending machinesaccept all U.S. coins and dollar bills (excluding $50 and $100 bills). You will need to tag your card to a card reader or ticket machine to activate it. So if your primary funding source is declined, your order will be charged to your backup card. Call (877) 878-8883 to order from a Customer Service Representative. What happens if I tag on, but I change my mind? We do allow walk-up day-of guests to purchase tickets if space allows. When you first set up automatic reloading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Please note that all passengers arriving in Seattle from Victoria will then go through a final clearance by U.S. Customs and Boarder Protection at the Seattle terminal. The correct fare will be automatically deducted and tickets with remaining value will be returned. We notify customers 30 and 60 days before the expiration date of their payment card on file. Key Clipper information translated to Spanish. Im so glad that I dont have to go into the office the last two weeks. New to Clipper? The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. In addition, we offer a full range of beverages options, including locally-distilled spirits. Imagine you want to take a trip on SMART that costs $5.50. Caltrain. Proof of payment is required. EMAIL US. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, except SFO where only paper tickets are sold as of October 2022, Some purchasing limits applyas outlined on our sales page, 2023 San Francisco Bay Area Rapid Transit District, Open the Wallet app and press the plus + icon, Open the Google Pay app, scroll down until you see the Discover section. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. What if Im having trouble using my Clipper card at a bike share station? A: Your anger is warranted. International travelers, including Canadian citizens, will need proof of being fully vaccinated against COVID-19. Yes, both vessels offer a gift shop with a wide array of fun and unique Pacific Northwest apparel including t-shirts, sweatshirts, hats and beanies as well as stickers and postcards. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This page includes Proof of eligibility, Eligibility change, and Balance transfers. This page includes protecting your privacy and information retention. Please check out this 2022 guide to Seattle whale watching. Well I paid online so my serial number for the card is correct and said the $20 is ready for "pick up" which I went to the bart station and asked . I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. Some transit agencies charge fares based on distance or zones. If you set it up for a pass, Clipper will automatically reload a new pass on your card when the old one expires. Account Management. Set up is easy and can be done on the spot or in advance while you are at home. Please note that The Hub is permanently closed. You will select your seats when making your booking and may choose between the lower or upper deck. Huh? Riders are also able to add enough fare to a paper ticket to exit the station usingadd fare machines located inside the paid area. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. If you do not receive your transit benefit value by the first day of the benefit month, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929 for help. BART trips outside Embarcadero station to Balboa Park station in San Franciscoare charged full fare. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. If you are a booked guest, you can quickly change or confirm your San Juan Clipper seats by visiting our seat selection portal. No, there is no smoking or vaping onboard the Victoria Clipper V or San Juan Clipper. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. Our terminal in Victoria is currently open 10:00am 5:00pm. The tag will not register if you place your device or card too low or high on the screen. What Clipper services are available during the COVID-19 outbreak? Due to limited loading capabilities, motorized scooters are typically not allowed in the cabin and are instead stored on the outside deck. The most you can load online at any one time is $255. For more information, please see our Seattle-Victoria fast ferry schedule. If you don't have a pass on your card, it will deduct the discounted fare from the cash value on your card and apply any appropriate transfer discount. City Coach. What if my Auto-Reload payment fails and/or the card reader says BLOCKED BAD DEBT? Be sure you tap on Caltrain's platform. No. You are allowed to check up to two pieces of luggage on the Victoria Clipper fast ferry at the cost of $20.00 USD / $25.00 CAD (Credit Card ONLY, Cash NOT accepted) per checked bag per leg of travel. You can use cash value on all transit systems that accept Clipper. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. It still says my trip is in progress, any way to cancel this? Can I get a Clipper card before I arrive? Use EXIT to terminate a DO WHILE structure based on a condition other than the DO WHILE condition. Select your Clipper card and then choose an amount to add to your Clipper card, then select 'Add.' 4 yr. ago. Your session is about to expire due to inactivity. Comfort Class Features priority boarding, a spacious private cabin area on the upper deck, leather seating as well as complimentary snacks and refreshments. Upon arrival at our Victoria terminal, youll clear both Canadian Immigration and Customs at the same time. A little work up front helps you save money. Bicycles are stored on the outside deck subject to the elements. Pay With Please provide ages for all child passengers, Seattle to Victoria overnight hotel package, special discounts for children and military personnel. If you have more questions about Clipper services, Auto-Reload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. The correct fare will be automatically deducted. 2023 Clipper Vacations. Limited-use tickets are not available on phones. The following cannot be used on iPhone or Android phones for fare payment: The Clipper Customer Service Centers at Embarcadero BART/Muni Metro station, AC Transit, and the Bay Crossings store are open with limited hours. Call us 800-888-2535; Contact us; Enter search term: Go. Yes, you can use the Clipper app to manage your account on your phone. You will not necessarily be charged every time you tag, but it validates your fare and serves as your proof of payment, so be sure to tag on every time you board (you may need to tag off for some agencies). How long do I have to pick up the value before it expires? This rate is automatically adjusted when you add a hotel to a ferry booking or book a package. She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. If you do not tag your card again until May 24, the new pass will be activated with a start date of May 24 and an expiration date 31 days from the start date. Yes, we offer a variety of locally-sourced food, drink and snack options that you can view on our online menu as well as various gift shop items. What is the difference between a limited-use ticket and a Clipper card? Otherwise, you will be logged out automatically. It depends on how you buy your pass. Find out about Clipper cards, visitor and monthly passes, rates and discounts. You can also modify your booked seats at anytime by visiting our seat selection portal. If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. At your request, we can mail you a new card with your balance restored, typically within 2 business days. Some purchasing limits applyas outlined on our sales page. This means we couldnt process your payment for automatic reloading. I was charged the wrong fare. The extent to which you can use your card and the fees that apply depend on your credit card company and bank. Q: Please edit my missive as you see fit, especially if it makes me look smarter and better-looking. Clipper is a regional transit card that can be used on all transit in the Bay Area. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. A Station Agent can help direct you. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. No, every rider needs their own card or device (phone or watch) to pay for fares. What happened to my order? You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. The bow of the vessel is also opened up when we are stopped to observe whales and sealife. News; Twitter Twitter, Opens . Muni offers several ways to pay your fare. Infants under 1 (<1) are free on the Clipper, but are not provided a seat. You can also carry on one small piece of luggage and one personal item. Pre-boarding is available on most departures if you need a little more time to settle in, such as familiestraveling with childrenages 5 and under and those with difficulty walking. ADVISORY: Please refer to the Waterfront Seattle website and WSDOT website for updates and directions ahead of your planned travel and allow ample time for arrival to our Wall Street parking garage. At the Oakland International Airport, just a short walk from either terminal is the BART Oakland Airport station, where you board the BART to OAK train to go to the BART Coliseum station; once at Coliseum station, you can buy a card, load cash value and tag your card to exit BART to OAK and transfer to another train to reach other stations in the BART system. Clipper is available for mobile phones through eitherApple PayorGoogle Pay. Log in to your account with the email address we have on file and provide an updated email address. Please note that we are unable to accommodate motorized wheelchairs on San Juan Clipper due to space and boarding constraints. The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific. For more detailed step-by-step instructions on how to add a new Clipper card to your phone, please go to Clipper'sApple Paypage orGoogle Paypage for more information. Why wasnt I notified this would happen? Registered cardholders can report lost, stolen or damaged cards and request replacements. Clipper is now available throughApple Pay and Google Pay. Center your Apple Watch display over the "Tag Here" graphic on the screenyou might have to hold still or rotate your wrist to align the device properly. Choose to stay logged in or to log out. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code and select Save. And, to get it back, its an hour on hold, and three to five business days.. Includes one-way or round trip travel via the Clipper ferry. If you are setting up Auto-Reload for cash value or BART high-value discount tickets, Clipper wont charge your credit card or bank account until you tag your Clipper card to a card reader and load the value. Monday-Friday 7 a.m. - 7 p.m. Saturday and Sunday 7 a.m. - 4 p.m. custserv@clippercard.com. In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal. No notice, even though they have my email? When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. My card shows it was cleared month ago but the card is saying it doesnt have enough money. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. The Clipper reader will be inside the door of a bus or streetcar; at the Muni or BART fare gates; on the Caltrain, SMART or VTA platform; or at the ferry terminal. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. You can load up to $300 on a Clipper card. Please call 800-888-2535 or submit your request via our contact us page. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. See full menu. Yes, there is. Everything you need to know when you travel with Clipper! For iPhones, theantenna is in the top third of the phone. Choose your payment method and complete the order. See the, To add a card to your Android phone, open Google Pay and click the + sign. While we dont normally sail over rough waters, occasionally it can be choppy once were underway due to Mother Nature and sudden weather changes in the Salish Sea. In your Clipper account, select"Add Value" and selectTransit Pass then BART and then the amountof HVD you want. What happened to my order? Can two people use the same card at the same time? So if your primary funding source is declined, your order will be charged to your backup card. Pet space is highly limited, so we strongly recommend you book in advance and use our Contact Us page to inform us of your pet travel plans. Pay With I loaded value online, but when I tried to use my card, it wasnt there. We work with a highly-vetted portfolio of outstanding hotel partners to offer you great deals on overnight stays. Clipper on VTA EZFare VTA's EZfare app has been replaced by the Bay Area's regional transit fare payment app, Clipper. Once youve activated your Auto-Reload, youll be able to see it in your account. Open the Clipper app and select the card you want to set up for Auto-Reload. Clipper card pending passes cash value. I add that if you use cash value on a Clipper card, you are limited to a maximum of $300 cash value on the Clipper card. Clipper card says still in progress . If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader.