This was the most frustrating service that I ever experienced. Frequently Asked Questions - Planet Fitness document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Membership Cancellation Letter Template Format Sample & Example. Best wishes, I have no complaints regarding your club and the facilities. Kiran, the second customer service person wrote (12/26/21),"We take renewals very seriously and great care in communicating how the process works. No problem, just. As a result, your current term will end on 31st December 2022. And while that hasn`t happened here, the fact is that unilateral treaties like this seem to make it possible. how to cancel regus membership/account? I would like to request you to cancel my membership with you kindly. We apologise for any inconvenience youve experienced following the closure of the Regus centre in Chicago. A member of my team has contacted you directly and you are free to contact me directly at Lorraine.brule@regus.com if you would like further clarification on these points. It is clean and smart and well organised. However, DragonPass permits you to cancel and refund an unused single-entry lounge pass if youre not able to access the lounge due to travel restrictions or other reasons. A Regus member`s ability to benefit from membership is compromised when Regus rents the same space to too many people. If you need further support, please feel free to contact our team member who is in touch with you. The company left an official comment on this complaint. Open the Amazon Prime cancellation page. its been 3 years since i left and they dirtily use debt collection and lawyer to harass me. **Carry out day-to-day business activities in an equipped private THINKPOD office available for the day. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Receptionist only can communicate by email, even for the most important things for your business. You may have asked for your agreement to end sooner than the agreed term, which in such case, we cannot do (an agreement is a business commitment which cannot be broken). It is a fundamental legal doctrine according to which if two persons sign a contract in which one person agrees to pay money in exchange for the provision of a particular service by the other person, if the second party does not provide the service, while the first party continues to pay as agreed, it is generally accepted that the first party has the right to: cancel the contract without penalty. You should request your retainer refund online and it will be refunded within 30 days after your agreement end date. If you have been overcharged, we would never refuse to refund the money; if a charge has been credited and there is a balance to refund then naturally we will refund it. It then states that you must provide this written notice at least three months before that end date. Service 110 Value 107 Shipping 48 Regus membership gives you access to workspace in thousands of locations around the world. https://www.justice.gov/opa/pr/justice-department-takes-action-against-covid-19-fraud. 198 0 obj <>/Filter/FlateDecode/ID[]/Index[180 26]/Info 179 0 R/Length 90/Prev 121201/Root 181 0 R/Size 206/Type/XRef/W[1 2 1]>>stream They would not remove the items that I didn't want. Just terrible management at Regus. they overcharge u, randomly debited ur bank account and refuse to return it and claim their actions are legal as you already "sign the Terms and conditions" but the truth is u dont sign the T&C. So if people are talking about terminating a contract, breaking a contract, or withdrawing from a contract if they have a legitimate reason like Hannah because the service provider didn`t provide the service as agreed, it`s likely that they can legally break the contract in question. Save my name, email, and website in this browser for the next time I comment. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. Office staff are always friendly. Hannah in California Please go to www.regus.com/feedback and click the I want to report a problem button. We hold a pre-authorisation charge of GBP14.75 on all new registrations. I had expected to be required to pay for 3 months through 2/28/22. Anyone can write a Trustpilot review. She at least implied that Hannah`s use of the printer was a nuisance. Hi Hannah, Im sorry if you felt the need to escalate this. 279 Viverra. If your home club is open, your best source of billing or membership information is to contact them directly . Otherwise, Preferential is better for those who visit 8-13 lounges a year. For spaces: Go to www.spacesworks.com/feedback and click the I want to report a problem button. but when u need support / CS to talk and solve ur problems its literally non existant. And why wouldn't he, he is sub-contracted to sell office space. It shows 16 British Pounds per top-up for me. We ask all our customers to add an automated payment method to their account. Im sorry if you felt the need to escalate this. That contract is illegal because i didnt sign for another year extension, it was theirs but they sneakily lengthen my contract wihout my approval. We use cookies to improve your experience and deliver personalised content. Hi Legend, I understand that youre disappointed, and I sincerely apologise for the inconvenience caused. Assistant Global Customer Service at Regus. Such companies should not exist. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. If you wish to cancel your reservation, please see our policies: 1-10 people: Full refund in case of cancellation 5 days or more in advance. Go to. So, I don't think there won't be an issue with it. And again, there is simply no legitimate reason for this. Does your user agreement specify proper reasons to cancel? Global Customer Service at Regus. You are also welcome to discuss these situations directly with the line manager of your local community team, who is in touch with you. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Desposit/Retainer - $700 I would like you to please confirm the receipt of the letter and the cancellation. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Now, I am writing less than five weeks after signing the agreement and would consider myself a committed enemy of this company. When I tried to cancel, I called my local Regus office at 7545 Irvine Center Drive. Blue membership is free and includes only the discounts. Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Access our extensive global network of business lounges, coworking areas, or office spaces. HOW DO I CANCEL MY MEMBERSHIP? - Member Services 2.0 DragonPass is a major player in the lounge membership space, competing fiercely with Priority Pass. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Second month - $650 (an auto-renewal in the contract was triggered before I even arrived initially) The quality of Regus office space is good and available services/appliances were reliable. Is it through the same avenue as mentioned in this guide? Dr. Carrie Jaffe is not an honest person and it doesnt surprise me she is using the pandemic to stop paying her bills or fulfilling her contract. It should also state the reason behind why you want to cancel the membership. Again, I was given no information about the impossibility of terminating this agreement until the end of 2022. No staff available for contacting on the event day. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. This letter should be written in a professional, polite, and diplomatic tone with no visible hints of frustration or anger. Regus flagged this review for containing harmful or illegal content.Read more. If your home club is closed, please contact our member services department. GO LITERALLY ANYWHERE ELSE. 1. Its clear from reading your comments that the main reason for your review is that of your agreement. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. + Free Sample of Insurance Cancellation letter Template. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Who has the free mental bandwidth to keep track? No one would contact me over the phone. Regus Offers Terms and Conditions Day Office: Quoted price is lowest hourly Day Office rate available. How many days access a month do I get with my membership? We apologise if for any reason you didnt receive these reminders. Do you think the lease would end, with no consequences for Regus or the member? It was a nice experience with the club. Account Number: [protected] Were clear about this from day one. I tried a one-month subscription and it has been literally impossible to cancel. Upon receiving your comments, I immediately checked with your centre manager and they confirmed that they have contacted you with a resolution. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Absolute disregard for tenants. Your e-Certificate is also valid for entry to other DragonPass participating lounges within a year form purchase. We found a responsible person where we inform her about the problem. Regus Luton have a very devious way to prevent full deposit return. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Yes, with all coworking and private office bookings, you have unlimited use of the business lounge. they charged me twice and theyre being difficult.. please help. They charged us for three months after we cancelled in August. . Regus Online Account. Global Customer Service at Spaces. ComplaintsBoard.com is a leading complaint resolution website on the Internet. While writing from his hometown of Perth, Brandon is always looking ahead for the next big trip to book with points. i made an account a day ago and i tried contacting them to cancel my account. They don't have as many virtual office spaces, but do have as many or probably more mail handling centers. This will ensure the agreement ends at the end of the agreed term and will not renew further. Regus Online Account This is a very unprofessional way of handling the situation as this concerns health and safety. It took Regus about 3 weeks (12/19/21) to respond to my initial inquiry about this, and the response provided no clarity. However when I went to check out online, their web site went blank. Unacceptable billing practices. Customer service left me on hold until the company closed then hung up the phone. Your local Community Manager will remain the key contact person in this matter and please reach out to them for further assistance.Best regards, Lorraine BruleGlobal Customer Services at Regus.