. Talk to your interviewer about continuing education you have participated in recently, any conferences you regularly attend, or any seminars you have taken in your field. "In my current job, I had a team member who would scoff at other co-workers' ideas in meetings. It has kaiser questions . I love working with like-minded people who set challenging goals for themselves. You've answered well by sharing that you face stressful situations head-on. You can wrap up your response by sharing how many new hires you've trained and the new skills you've gained along the way that make you a stronger team member. "I dislike working in a negative, low morale environment that is plagued with office politics. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. Interview Questions Give an example of an improvement project you led In the future, I will like to be a PA and help more people.". I am currently pursuing my MBA to help advance me into a leadership position later in my career, and I'm hopeful that opportunities will exist down the road with Kaiser Permanente when I am ready to demonstrate my ability to lead. It sounds as though you have exceptional patient service skills! Perhaps you use a particular app or software. No matter what role you're interviewing for at Kaiser Permanente, you will likely face some stressors in the day-to-day activities of the job. What does it mean after your phone interview. ", "I dislike when there's work politics. I strive for perfection too often, which causes unnecessary stress for myself. ", "I am an avid fan of Google alerts! No matter if the job you are interviewing for at Kaiser Permanente puts you in direct patient contact or not, the healthcare industry, in general, can be very emotional at times for any staff member. I was nervous that I was not using the proper equipment during high-exposure risk procedures. While there is no right or wrong answer to this question, be sure to speak with honesty and confidence in explaining how you interact as part of a larger team. Any hiring authority should feel comfortable putting you in front of their valued customer base. Answer dates might appear two to three weeks before they were published. Very nice answer. A follow-up letter can include your reaction to the interview, why you want the job, and what you could bring to the department and the team. ", "Having spent my career working in healthcare education with large institutions, my customers are the employees that I train and the educational materials vendors that I work with on a daily basis. Tell the interviewer what your impact goal is, should you be the successful candidate for the job. It can help to think of it more broadly - going beyond your actual job title to reveal more about how you function within a healthcare team. With this question, the interviewer is trying to get an idea of how you interact with challenging people, such as a coworker who is hard to please or has a tendency to intimidate others. They want to know that your passions align well with what Kaiser Permanente is offering. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. Your problem-solving approach is fantastic! What they're looking to hear by asking this question is that you have the ability to manage your stress in a healthy and productive manner. It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. Learn more here. Consumer Sign On| Kaiser Permanente The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. I strive to write complete notes in the EMR and communicate effectively on patient hand-offs to them. I volunteer with their organizations in various roles. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. To find out what other health systems can learn from KP's experience, the Quarterly recently spoke with Harold "Hal" Wolf III, senior vice president and chief operating officer of the Permanente Federation, the national umbrella organization for the Permanente Medical Groups (the physician component of KP). What questions did they ask during your interview at Kaiser Permanente "I would describe my personality as approachable, light-hearted, and positive. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. I carry around a notebook and write down important facts if I think there is a chance I will forget them. She's fortunate to work from home, and makes about $32/hr w/ no degree. Tell me about yourself. Wrapping your answer up by talking about something impactful you've learned by working with a diverse team illustrates that you are authentic when you say that you see the value in diversity and inclusion. These are exactly the steps that an interviewer would be looking for. Talk to the interviewer about your preference when it comes to teamwork or working individually and be sure to avoid pigeonholing yourself into one particular scenario (ie: I only like to work by myself). Kaiser Permanente expects their employees to stay up-to-date on their respective fields, and today's technology makes this reasonably easy! - I'm a recent graduate of San Jose state. Since I have two high school girls who are involved in music. You can enhance this response further by also sharing what you did to build team morale and try to maintain a healthy work/life balance in the face of increased workloads and long hours. Rest assured, I would be a great ambassador of positive relationships for Kaiser Permanente. Looking back, I now make time in my calendar every day to review all emails that have come in and take action on any that are required so that nothing gets missed. Under President Franklin Roosevelt's New Deal policy, America reached out to help those in dire straits. Also, I am organized, bilingual, and I have pharmaceutical knowledge. If you want to ace your upcoming interview, practice with our topical-based interview question sets. I have had to adapt to 3 new managers in the past four years and each has had their own unique styles and expectation. You offer multiple solutions, look at the issue from all angles, and aren't afraid to ask for help when needed. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. In a positive tone, discuss how you made the situation work! Are there specific Kaiser volunteer opportunities you'd be interested in? Borja estimates that. Kaiser Permanente Interview Questions in Atlanta | Glassdoor I took the role of delegating all of the high-priority work among my team and constant lines of communication were the key to success. ", "I'm very interested in clinical research. Just some food for thoughthow does this response align with the Kaiser Permanente philosophy? What questions did they ask during your interview at Kaiser Permanente? I'd be curious to hear if your department had any needs in this area. ", "In all honesty, the thought of a poor outcome with a patient is what stresses me the most. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can. It sounds as though you lean on a variety of reputable sources, which the interviewer should be happy to hear. In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally. I cannot take on every step of a project all of the time. Make them think we care about them as if they were our family members so that they will come back.". ", "Coming on board to the tight-knit team you have here at Kaiser Permanente, my first goal would be to get to know each and every person on the team and find out what I can do to make their job easier and more efficient. Stress can often be a regular part of the day-to-day work experience, especially in healthcare. Read our Terms of Use for more information. If possible, avoid extreme responses that include speaking negatively of others or naming people. ", "I know this will come off as cliche, but it's truthful. Submit as soon as possible so that you will have more time to gather the required supplemental documents. Perhaps you have a keen eye for detail. Prior to bringing in representatives from three hand-selected companies, I brought up the idea of getting references on them first. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (58) Medical Assistant (49) Customer Service Representative (49) Intern (44) ", "You are searching for someone with 5 years' experience and I have two. Good answer! Is this something junior staff can be involved in? Just like when I fill, I make sure the bottles are organized and in their place.". Healthcare is not a place for gimmicks because health is precious and irreplaceable. ", "I was working in a clinic where the primary population was low income. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. Consider strengthening this response by clearly stating which new procedures you'd require training for and what kind of workflow or procedural style you'd prefer a technologist be able to adapt to. What you describe is a good fit for me, reputable vendors value these skills, and I'd like to represent a company that wants to create long-term sustainable partnerships. If possible, pick a weakness that is not a core skill for the position you are interviewing for. I discussed with hospital credentialing and became the first PA proctor in our Heath system. Talk about your qualifications and skills that will help you to do this job well. We had in services to help us prepare. I am eager to get a great start on my career. ", "I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well. It is not the ideal situation, but I have always adjusted for the good of the team. It sounds like you have a very full personal life, with a fantastic work/life balance. We will re-assess in December, but it seems to be working very well. Great answer! My organized and efficient communication skills will be an asset to Radiology when communicating with other departments.". I have enrolled myself in an evening/weekend workshop for the next six weeks. 2,417 Kaiser Permanente Interview Questions & Answers (2023) Written by Ryan Brunner on November 21st, 2021. I am an attentive listener and a compassionate caregiver. In the end, I try to always treat others the way I would expect to be treated if I were in their shoes. To get at your ability to do this, be sure to read through the job description thoroughly prior to your interview. Hiring Age. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. I used the facts and not emotions to explain the reason for his delay. But I don't want you to be surprised by the information. ", "I am a great problem solver because I know that it is a process that requires me to think rationally and not allow my feelings and judgments from looking at the facts. My coworkers and patients always have an easy time talking to me and bouncing new ideas my way. In my current position, when a patient has a post-procedural pneumothorax that requires a chest tube and a hospital stay, I gently explain what happened, the need for the chest tube, and the hospital stay.". In owning up to my mistake, I quickly changed my plans for the day and reported to work to cover the shift. This question is an opportunity for you to discuss community service types of activities that you hold near and dear to your heart and any efforts you have been a part of in your past. Once this trust is developed, my patients can fully trust me and recommend my services to future patients. I feel that your focus will be a great fit with my long-term career goals to eventually work in primary care with a great organization. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. 35 Kaiser Permanente Interview Questions & Answers Table of Contents Adaptability 1. I need to be able to give the task or a portion of it to another team member or direct report, let go of the control, and know it will be taken care of. When the inevitable happens and the schedule runs behind, I don't hesitate to gather the troops and pull together in a team effort. The call was almost one hour in length, but it was worth the time to smooth over an important customer-related situation. I have always been great at working behind the scenes with the result being efficiency for others. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. Even when times would get tough in this role with Kaiser Permanente, I would be looked upon to bring a contagious positive attitude to your team. The COVID-19 pandemic presented many opportunities to adapt as the situation evolved. I don't like environments that are littered with negativity, but always do my best to remain positive in these situations. Have a question or concern? Starting from the entry level will allow me to continue to learn and work up the ranks at Kaiser. If you have an example or two of a time where you had to have a difficult conversation on the job, don't hesitate to talk about how you handled that experience and what you learned from it. 3. I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better. I really like this answer! In asking this question, your interviewer wants to know if you consider yourself to be an emotionally driven person. In addition to this, I also subscribe to a couple of medical-related journals, including the NEJM. In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. Behavioral 3. I am registered at powerpack.com, where I get emails with anything new that happens in the medical field. Ben Richardson, a principal in McKinsey's London office, conducted the . Learn more about your rights and protections related to the No Surprises Act (HR133) that protects you against surprise medical bills and gives you the right to receive estimates under the new regulation. Dates shown above are approximate. Patient care requires a strong amount of compassion, and Kaiser Permanente strives to provide compassionate care to their patients. ", "I am happy with what I do as a pharmacy tech. Your interviewer will be looking to hear that you have done your research on Kaiser Permanente and that you'll thrive in their workplace culture. Kaiser Permanente Consultant Interview Questions | Glassdoor ", "I'm human, and of course, I feel sad if one of my patients has bad news if a customer dies or something happens to my coworkers or someone I care about, but I also don't let those feelings affect my job and productivity.". While sometimes a good thing, there were times when I was fearful of even expressing my own beliefs or thoughts in thought that I would upset someone. We wanted to create a resolution with this person. I would make sure to alert my team of a covid + patient and what protection to use, ie respirators vs N-95 masks. I even talk about what they are going through. It's professional to take a few minutes after an encounter like that and let those emotions come and go. My idea was to talk to users of EHR systems at all levels. "Whether I am doing an independent project or working in a team environment, I always give my best. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well. Immediately, I logged on to our email system to find out that the employee in question had requested the day off and I had totally missed their communication to me. When I enjoy what I do it doesn't feel like a chore. Ensure that your answer does not include a factor that would make you appear unfit for the job that you are interviewing for and reiterate how you effectively handle this stressor in your work. I interviewed at Kaiser Permanente Interview 4 Rounds of interviews: 1) interview with the recruiter 2) panel interview with the team 3) leadership interview 4) case study interview I think the challenge is scheduling- this is a lot of time to go back and forth with one company. "I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. In leading this project, I gathered a diverse team around our clinic that went through a rigorous process of defining the problems and creating solutions to those issues. I also check what's low and order specialty if it's a fast mover. Be sure that some of the skills you mention are a match with what Kaiser Permanente is looking for in the job posting or job description. Let the interviewer know that you can handle an environment that offers diversity by giving an example of a time where you embraced diversity in the workplace. Dental benefits. ", "Once I was filling a prescription for 90 days 90 tablets. In knowing that, I reached out to key players from our emergency department, nursing administration, and med/surgery unit to take part on our committee. I have been working on it by asking for help; if I'm helping the pharmacist, I ask another tech to fill or input.". Your answer should include your ability to be patient, kind, and confirming to best answer this question. We had a lot of concerns with patients not showing up for appointments when expected. The challenges are learning how each new hire learns and the best approach to teaching each new hire.". I start this by building trust in my patients with my clinical expertise and my interpersonal skills. Some patients need a lot of attention; some want less, and some need boundaries. I called for one of our CNAs to come and help me get the patient to the bathroom and back to his bed. The hustle and bustle of any position in healthcare can be very demanding and your interviewer would like to know if you can appropriately handle the stress related to this job. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (57) Medical Assistant (49) Customer Service Representative (49) Intern (44) Having worked in the field in Philadelphia for a few years, I am greatly excited about this opportunity with Kaiser Permanente because of the opportunity to work as part of a larger team and to help make this community a better and healthier place to live. Very good answer! In a recent project in my department, I was tasked with participating in a team that looked at our dispensing of medications and how our processes could be improved. In looking to hire you on their team, your interviewer would like to ensure that you are set up for success from the start at Kaiser Permanente. In the end, their participation ensured that all departments that this decision would affect had a say in the new process. Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii Kaiser Foundation Health Plan of Colorado Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 Kaiser Foundation Health Plan of the Being able to adapt to change in the workplace is an essential skill to possess because change is inevitable at Kaiser Permanente. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. Prior to your interview with Kaiser Permanente, your research into the organization's quality mission and vision will give you great insight into their patient care philosophy. Using texts, Kaiser signs up 11,000-plus members for CalFresh | The There are many roles to play on a team and this question is asking about the kind of role you tend to take on when you're part of a team. I have a kind and outgoing personality. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving. It seems you have found that balance. ", "As I look back on my career and my life outside of work, my greatest weakness has always been my avoidance of conflict. If hired at Kaiser Permanente, I would prioritize learning the inventory and ordering procedures for this unit upon starting. In my search for a new position, it was important for me to find a new employer that embraces diversity & inclusion in their workforce and I'm confident I found that here at Kaiser Permanente. "I believe I could improve on some technical skills including Excel and Word. The staff wanted to start double-booking patient time slots. In asking this question, your interviewer wants you to talk openly and honestly about the types of work environments that you find hard to work in. Kaiser Permanente is 100% focused on the service that they provide to their patients. You can consider improving this response by explaining why. ", "Currently, I spend one weekend a month building homes for Habitat for Humanity. There is a balance between allowing normal emotion and allowing it to impact your work. We also met the needs of our team by protecting the positive culture we had worked so hard to create. Nice work! I was tasked with spearheading a task force. While we are all human and make mistakes, the key to this question for your interviewer is how you handle the aftermath of a mistake to make things right. Early in my career, I probably worried too much about the fear of failure with my patients. Looking back, had I not stopped to talk so long with the other patient the fall may have been able to be prevented. I value the input and ideas from all members of teams that I work on, and a diverse workforce opens the organization up to many more ideas. Health benefits. ", "Outside of my career, my priorities in life are my family and being outdoors. Our interview questions and answers do not represent any organization, school, or company on our site. As the manager, I knew I could not let this behavior continue. I think it's okay to be moved by someone else's experience, but I don't need to make it mine. There are no other roles for that position". "If I could expand my expertise in any medical specialty, I would choose anything within primary care. Your interviewer will be looking for you to own up to your mistake and do what it takes to correct it. If you are passionate, you could choose to refer to yourself as expressive, communicative, open, and unreserved. Kaiser interviewers ask this question because they want to know that you can be polite, diplomatic, and supportive, even when members are difficult to understand. Interview questions and answer examples and any other content may be used else where on the site. I understand and agree that Kaiser Permanente may verify any and all information that I provide. ", "When I started in Interventional Radiology, I was not trained in IR procedures. If I were to be offered this position, I would look forward to bringing these services to this area as well. Text Message Reminder Program "I once worked in a very difficult environment and toxicity really started with our leader. "My customer service skills with my patients are definitely one of my strengths. Working in the healthcare services industry at Kaiser Permanente means that you could be in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. Chemotherapy is a very controlled substance, and the pharmacist needs to have the proper paperwork in place to release the drug. When not at work, I spend many days outdoors with my family and I have found that time in the woods or on the water help refresh my body and prepare me well for the next time I step into my job. If you can add in a little bit more about your education, that would round out your answer nicely. This process helped make our project a success in the end. My personality would positively benefit your team at Kaiser Permanente through my consistent approach to doing the right things in patient care.