Required fields are marked *. I went thru proper channels and they lied about refund. The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. At regular volume, we can afford to take that risk. How do I know I can trust these reviews about StubHub? FALSE. FAQ. The company has also failed to honor its FanProtect Guarantee, which required customers to sign a contract with the site. However, the transaction went through, I called the CR and told them I purchased it a minute ago, but they refused to refund me. I had to spend hours on the phone with StubHub just to get them to do their job. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. The suit also calls for a return of customer trust. Despite the alleged deception, the company's policies did not reflect the actual . I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. After a few hours, Stubhub finally refunded the tickets and offered a minimal voucher as compensation (less than 5% of the purchase price). A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern Built into the ticket sellers user agreements and marketed heavily online and elsewhere, StubHubs FanProtect promise has been what the case calls a major component of the companys overall value. The company is accused of failing to resolve complaints from tens of thousands of customers. The company has yet to comment on the lawsuit. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. Our content is intended to be used for general information purposes only. Prices may be higher or lower than face value. Click. He was promptly told no because the game was not technically canceled, only postponed. The Daily Journal named her a Top Woman Lawyer in California for 2021. The company is accused of failing to resolve complaints from tens of thousands of customers. In fact, the suit says, Stubhubs vice president and general counsel testified as much before Congress in February 2020, saying that StubHubs FanProtect guarantee is the hallmark of our business and why we have earned the trust of fans around the globe.. I accidentally clicked purchase the ticket, and I thought were still more steps to complete. It stated, if the event is canceled and not rescheduled, you will get a refund or credit to use on a future purchase, as determined in StubHubs sold discretion (unless a refund is required by law)., On March 20, Cassidy sent a new email. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. All of these happen in 10 minutes. I heard they were being sued, so was just waiting for any information on recovery of my money plus the interest that accumulated on my credit card. ADD ME PLEASE! The tickets haven't even been released to me yetthe transaction is still pending, so it could be canceled on their endbut instead I will charge back the transaction through my credit card company. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. The Hollywood Reporter is a part of Penske Media Corporation. Sign up to receive our free weekly newsletter. Deadline: May 17, 2022. If the suit proceeds, StubHub will be ordered to refund all e-ticket purchasers starting in June. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. What a scam. Please use any other ticket resale company this one doesn't care about their customers. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. I sold tickets in March 2020 to a June 2020 Gabriel Iglesias show in Hollywood, FL Stub Hub would not give me the money from the gentleman who purchased my tickets. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. But, as an alternative, the 120% off coupons were also . The suit was filed in error, according to the plaintiff. But, as an alternative, the 120% off coupons were also available. In this . I tried contacting support and I kept getting the same response. I was offered alternative tickets. Payments will be provided if the Court approves the Settlement and after any appeals are resolved. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. expected to be mailed out. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. Lia Sophia Class Action Lawsuit Settlement, LG V10 Class Action Lawsuit Settlement Offer, Tristar Products Lawsuit How to Avoid the Scam, Class Action Lawsuit Against Transamerica Universal Life Insurance, Class Action Lawsuit Lifelock Reducing Your Court Costs. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give purchasers a 120% credit in the event of show cancellation. Joining Ohio in today's settlement were the offices of the attorneys general in Arizona, Arkansas, Colorado, Indiana . The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. McMillan challenges the policy change, saying StubHub did not act fiscally responsible. Under normal circumstances, these processes are manageable. Punk Rock Bowling and Music Festival Tickets - StubHub I still have tickets for myself for that Gabriel Iglesias show. It was also worth 120% of the original order price. Read more here: Camp Lejeune Lawsuit Claims. Let us know in the comments! StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in, Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo, StubHub Settles For More Than $9.5 Million With Customers Denied Cash Refunds After COVID-19 Cancellations, COVID-19 Class Action Lawsuit and Settlement News, StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers, StubHub Reaches $1.3M Settlement Over Misleading Ticket Pricing in Canada, StubHub Class Action Alleges Unlawful COVID-19 Refund Policy, Australia Justice Says US, UK Passengers Can Join Class Action Against Carnival and Princess Cruise Lines for Ruby Princess COVID-19 Outbreak, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. The NHLs suspension caused a spike in the number of e-tickets sold. Singh says the reasoning is the financial impact from coronavirus. Can I file a lawsuit against Stubhub for not giving me a refund? - Avvo Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. https://topclassactions.com/wp-admin/admin-ajax.php. Top 835 StubHub Reviews - ConsumerAffairs CEO Baker is just another crook collecting money he never earned. McMillan's lawsuit seeks class action status so that, if he were successful in forcing StubHub to provide a cash refund for his ticket, that ruling could be relied upon by any US customer of the . Actions does not process claims and we cannot advise you on the Others were postponed. I will never use Stubhub again. You will not receive a Settlement award under the Settlement. According to the lawsuit, StubHub president Sukhinder Singh Cassidy had the temerity to claim in an email that the theft of customers money, i.e. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, Report: StubHub Caves on Fan Refund Demands After 15 Months, will now be able to obtain a cash refund from the company, StubHub was sued in a class action over the policy change, purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies. In addition, StubHub will be required to reimburse consumers who purchased tickets before March. The show was cancelled due to COVID-19 and then subsequently rescheduled to June 2021 which again that show was cancelled and subsequently rescheduled to 2022. The company originally intended to give customers a StubHub credit for a future event rather than a cash refund. Who should shoulder those cancellation costs? Spectre Performance Air Filters and Intake Systems Lawsuit, JetBlue Is Rumored to Be Interested In Acquiring Spirit Airlines, Why You Should File a Toxic Baby Food Lawsuit, Class Action Lawsuit Against TimberTech Over XLM Line of Outdoor Decking, Ti Synex II Vertebral Body Replacement Recall Lawsuit, Toilet Fill Valves Lawsuits How to File a Class Action Lawsuit Against Toilet Fill Valves Manufacturers, TD Bank Canada Unfair Overdraft Charges Lawsuit, State Farm Mutual Funds Lawsuit Verdict and Relevance to Other Class Action Suits, TaxMasters Lawsuit TaxMasters No-Refunds Policy and Harassing Debt Collection Techniques, Stryker Spine OASYS Midlines Occiput Plate Lawsuit. In that lawsuit, it was claimed that StubHub's pre-COVID policy was to offer cash refunds to anyone who bought tickets from resellers on the secondary ticketing platform to a show that was then . I dont recall signing on to subsidizing billionare/millionaire owners and players with donations. 19. Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. The first person I spoke with said that the tickets had been sent. I was informed they could not secure the tickets from the seller. The states claim StubHub finally agreed to refund customers their money in May of this year, while the consent judgement seeks to clear up why the company reneged on its FanProtect Guarantee in the first place. The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . They sell you things they don't actually own and if there's an error, too bad for you. Right before I submitted it, somebody purchased it, and I clicked, unable to fulfill it. Home | StubHub Settlement Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. I had used stubhub a dozen times without a problem, but never realized they could steal from a customer in a situation like this. The reasoning is due to the financial impact form coronavirus. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. Of the states that disclosed the monetary value of their refunds, Law360 reports that more than $3.6 million will go to consumers in the District of Columbia, while more than $3.1 million will go Colorado consumers, almost $2 million to Arizona consumers, and more than $420,000 and $382,000 to consumers in Maryland and Indiana, respectively. In closing, the court implored the parties to work together efficiently and cooperatively to move this case forward.. StubHub claims it is postponed not cancelled and will not give me my money. StubHub filed a consent judgement with the states of Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virginia, New Hampshire, Wisconsin, Virginia, and the District of Columbia, where consumers will receive their cash settlements. 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StubHub Class Action Settlement to Provide Credits For Tickets But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. Their customer service is useless and brain dead. Top Class Actions will continue to monitor the StubHub refund settlement and tell readers how to make a claim when that information is available. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact either StubHub at (866) 788-2482 or the Attorney General's Office at 1-800-282-0515 or www.ohioattorneygeneral.gov. This is not good customer care and I would recommend you think carefully before trying to buy tickets through this avenue. I no longer have that card either and was concerned about that as well. Read our Newswire Disclaimer. StubHub Told Claims Will Stay in Court in COVID-19 Refund Litigation I purchased a pair of last minute tickets to Adele in Las Vegas on February 25/2023. I purchased tickets via StubHub for a concert 3 months in advance. Unsubscribe easily. Further, the voucher never came through! It also asked for a reinstatement of the pre-March 20 refund policy. Please add me. This is not a solicitation from a lawyer. ConsumerAffairs is not a government agency. But these are unprecedented times.. StubHub is an American ticket exchange and resale company. Its now 3/3/22 so thats 64 days since I requested the refund. I patiently called Stubhub over multiple phone calls and followed all of their instructions. While predictions of the company going bankrupt appear to have been overblown, the damage to the pre-pandemic leader in ticket resale marketplaces in the U.S. has been substantial. Speaking to the broader business model of companies like StubHub, Vivid Seats and Gametime, the case places the blame for StubHubs inability to provide cash refunds in the face of mass event cancellations on its inherent shortage of operational cashflow. Corrado Rizzi is the Senior Managing Editor of ClassAction.org. StubHub - Wikipedia As always, we recommend consumers do their best to stay informed, in particular given the swell in coronavirus-related class action lawsuits like this one. StubHub Settles Multi-State Lawsuit Over COVID Refund - TicketNews Do You Have to Pay Taxes on Lawsuit Settlement Money? Thanks ! Combined with viagogo, we now span 90+ countries around the world. This is the only option that allows you to retain your right to bring another lawsuit against StubHub about the claims in this case, but you give up the right to get an award under the Settlement. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern District of California. Buy sports, concert and theater tickets on StubHub! Before commenting, please review our comment policy. McMillian purchased the ticket with StubHub's money-back guarantee policy, Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tells, . Sep 15, 2021, 1:28 PM. Looking for a class action lawsuit in Nebraska. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. If the show ends up being cancelled you will receive a refund. No resolution and I got no tickets. What happens when an event is canceled? : StubHub As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. Want a refund for a canceled concert? Good luck - Local Business News This is the first time I have been using this website. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. They said it would take up to 30 days. The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. The lawsuit states that StubHub rescinded its FanProtect guarantee, which allows ticket sellers to offer refunds before the event. I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. I am appalled at their lack of customer service and straight out thievery. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. FanProtect Guarantee: StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. It is important to note that the settlement is not final and the settlement process is ongoing. Most quickly instituted policies of issuing account credits good towards future purchase greater than the value of the cancelled event tickets as a first option for customers, with the option for a cash refund remaining at the customers request. Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers.". Got my money back through my bank investigation. My husband and I bought concert tickets as a Christmas present to each other. Please download the PDF to view it: Download PDF. For more information about reviews on ConsumerAffairs.com please visit our I am disputing through PayPal. StubHub said I had to wait 7 days after the show took place to get my money. Excluded from the Settlement Class are ticket purchases made using StubHubs app for mobile devices and tablets. Though the plaintiffs in cases filed against Vivid Seats and SeatGeek attempted to add those suits to the MDL as well, the judges declined stating that very few efficiencies would be gained from an industry-wide consolidation effort. U.S. District Judge James S. Moody Jr. tossed the StubHub lawsuit in a Florida federal court, saying that lead . The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. Do not use STUBHUB, they are not an honest business. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. For most lawsuits, theres nothing you need to do in order to be a part of or join a class action lawsuit. She told me this escalation process would take 3-5 business days. StubHub Hit With $5 Million Class Action Lawsuit - Yahoo! A California state court authorized the notice. StubHub's Changing Refund Policy Under Fire - NBC Boston Moreover, the company will be forced to refund its customers. Report: StubHub Caves on Fan Refund Demands After 15 Months - TicketNews The consumer lawsuit alleges that StubHub misrepresented its refund policy by, in March 2020, failing to explain that it would no longer offer a money back guarantee, but instead would give. Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. Bought tickets 2 months in advance for basketball game, never received them. Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tellsBillboard. Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. Class Action Lawsuit Filed Against StubHub - Law Cities Lied to me and stole from me. Have you purchased tickets on StubHub to an event that was cancelled during the COVID-19 pandemic? Class Action Claims TicketsOnSale.com Owes Refunds for Concerts StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . StubHub is the origin source of the transaction. How to Get a Refund for All Your Tickets - Vulture Less than two weeks later, StubHub amended its policy. When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. Still have tickets to the cancellation. Not at all a criminal case. StubHub Class Action - Koskie Minsky LLP The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. The case was first filed in January, but the plaintiffs lawyers are pursuing the case through arbitration. In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension.