This is so we can promote the sale of tickets and items that You list for sale. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. The class action accuses Viagogo of breach of contract and unjust enrichment, as well as violations under Floridas Deceptive And Unfair Trade Practices Act. If You do not qualify, do not use the Services. 1.1 Introduction. StubHub to refund canceled events after pandemic complaints the concert had been announced cancelled for the last 5 weeks and everyone who purchased their tickets via . 6.3 Allocation of Risk. We always ask that people only buy from authorised sites in order to protect themselves.'. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. We disagree with such restrictions and think they are not beneficial to fans. Given that I received the email at 7:30pm on the same day I was meant to return the tickets by, it was impossible to return the tickets. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. The Weeknd Tour 2023. A spokesman for The R&A said: 'We are sorry to hear of the difficulties the Viagogo customer has experienced. Please note this does not include any Tax that may be payable on fees We are required to pay. Viagogo | ProductReview.com.au According to reports, this guarantee ensures that customers will receive a full refund for their purchased tickets if an event is canceled. This is so frustrating its been 2 years !!! 'At that point, I went onto the event organiser's website and there was a very clear statement of cancellation,' he said. Also, the customer always has the option of listing their tickets on the platform if they can no longer attend the new date.'. 1.2 Ticketing Exchange. 3. found tickets for Hamilton at Victoria Palace Theatre being sold for 714 per ticket and in breach of the venue's T&Cs. 'The tickets would be useless to me if Rage Against the Machine weren't playing next year.'. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. It says Shiflett has not provided sufficient analysis of the impact of state laws on a nationwide Class. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Carnaval Barranquilla Tickets. Kiwi issues warning after Viagogo 'ripped off' elderly mother has found. Customer Files Viagogo COVID-19 Ticket Refund Class Action According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. I was issued a 120% credit voucher automatically for the canceled BTS tour and I want a cash refund. Please add me Celine Dion Golden 1 Sacramento Ca want my money back. 1.3 Modification. 2.4 Listing. Viagogo reviews, customer feedback & support. 'I was scammed out of 160 after fraudsters tricked me into buying fake However, according to Complete Music Update, Viagogos most recent filings indicate that buyers having tickets to pandemic-affected events have been handed vouchers worth 125 percent of the original purchase price. I have yet to get my tickets and when I called the venue they told me to be weary and they might be fake. According to Viagogo, the court should conduct a rigorous analysis to determine whether the plaintiff accomplished her evidentiary burden in establishing the appropriateness of class treatment. Top Class Are you still waiting on a ticket refund for an event canceled due to the pandemic? Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. Viagogo Reviews - 1,776 Reviews of Viagogo.com | Sitejabber 2.18 Merchant Description. To sell tickets, a Seller lists the tickets in the Site database. I have requested an SAR and proof that the event organizer did not canceled and they still want send me nothing. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert . 6 things you can do to get a refund for canceled, postponed or Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Received Refund in full for cancelled concert. June 14, 2020 Rolling Stones concert in Louisville, KY cancelled. They wait till the concert is over to say, it has past and there is nothing they can do, no refund no voucher for me. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. A Viagogo spokesperson said: 'This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being rescheduled or cancelled. Viagogo customers face fight to get cancelled and postponed event refunds Thus, the ticket price shown (before our fees) may include Tax as appropriate. It will stay valid for the new date. Harry Styles Tour 2023. Actions does not process claims and we cannot advise you on the 2. 21 December 2016 at 10:00PM in Theatre, concert & events tickets. Tickets - Concert, Sport & Theatre Tickets | viagogo the Ticket Marketplace We do not control the information provided by other users which is made available through the Site. South Shore Hospital recently announced that personally identifiable information and protected health information of more than 115,000 patients were exposed in a data breach. French called on the CMA to factor Viagogos actions into its ongoing investigation into the companys $4bn (3.2bn) takeover of its rival StubHub. 1. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. Instead it is claiming the events have been postponed, even when the organisers confirm they have been cancelled. is calling on Viagogo to refund customers for events that have been cancelled due to COVID-19. "If . Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! Viagogo - PayPal Community That's not something you're likely to shake off. Note that the Seller may or may not be required to charge you Tax on the sale of your ticket. 4.Select the button beside the transaction you want to dispute, then click Continue. Viagogo, the suit continues, has made clear that it reserves the right to withhold payment or collect repayment should an event be rescheduled or canceled. Editors Note on Viagogo Refund Class Action Lawsuit: : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. They will not give me any explantion for this. Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? 1. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. 'They're seen as sharks on social media and I wish I'd seen that before I'd bought the tickets,' she said. Piggyback tickets may not be sold in the same listing. 3.3 Laws and Regulations. The Seller will be paid 5-8 working days after the event if delivery of the tickets was successful to the buyer. In Australia, this is what was done to Viagogo: Ultimately, Viagogo was found liable and fined for infractions pertaining to official site representation (AUD 2.5 million/$1.75 million), total price representation (AUD 1.5 million/$1.05 million), part price representation (AUD 500,000/$350,250), and quantity representations (AUD 2.5 million/$1.75 million). I purchased tickets to a Jimmy Buffet concert for 08/14/21 (rescheduled from 08/2020). Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. Festival Republic, which organises the Wireless, Reading and Leeds festivals, confirmed its events had been cancelled. The company argues that the court would need to identify which Class members would prefer to take the voucher than a cash refund. Section 75 - Tickets bought from Viagogo and concert cancelled Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. One of the performers was sick, so the concert was rescheduled for September 28th at 7:30 pm. We would like to show you a description here but the site won't allow us. Viagogo has advised customers who cannot attend a rescheduled event to relist the tickets on its website, which allows the company to take a repeat commission from new buyers. Taking this information, will will help rectify you complaint! Mtley Cre Concert Tickets. NOW THEY CLAIM I OWE THEM THE MONEY FOR THE TICKETS I HAVE HAD TO WASTE SO MUCH TIME TRYING TO RESELL ON OTHER PLATFORMS, This is insult to injury and I have been told by my credit card company that they may consider me the thief even though I made no money from the resell, VIAGOGO did, they have now been paid TWICE for the same tickets and they refuse to refund the new buyer either. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. If you're thinking of buying tickets from a secondary ticketing site, make sure to check the venue and event organiser's policy on resale tickets before doing so. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. expected to be mailed out. A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. We have given fans who have purchased tickets from us the option to either transfer their tickets to the staging of The Open next year or request a refund. Since June, we've found listings for events at all of these venues on Viagogo. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. 6.6 No Agency. About Us The 33-year-old announced . Estereo Picnic Tickets. Yes, add me. Online ticket seller Viagogo has come under fire for refusing to refund customers for events that have been cancelled or postponed due to the Covid-19 pandemic. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); In August I had purchased two tickets for a concert. We will also add Tax on our fees as applicable. 4.3 Sellers Shall Not Include Promotional Material with Tickets. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Arctic Monkeys Tickets. I had tried calling them and the day of the concert and no answer. You will need a username and password to access the Site and use the Services. If an event is rescheduled, the customer's tickets remain valid, per our terms and conditions and therefore they are not entitled to a refund.'. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. . Ticket Buyers Left 'Holding the Bag' After Viagogo Changed Refund According to the Ticketmaster website, all shows have been cancelled which included dates in Manchester and Paris this month. How to get refund for Foo Fighters tickets as band cancels their - HITC We endeavour to rearrange delivery with the customer or arrange a collection point. will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. If you booked with a primary ticket seller and paid with your debit or credit card, you may be able to make a claim with your bank if the ticket company doesn't offer a refund. 6.7 Third Party Information. Can I pick up my tickets instead of having them shipped? All forms of redress are non-transferable and non-refundable. 6.2 Waiver of Consequential Damages; Liability Limit. To be a member of this Site, You must agree to accept the terms in this Agreement. Gill opened a dispute with her bank, but was refunded by Viagogo before her bank started investigating her case. Viagogo has become the latest ticketing firm to be hit with a lawsuit for allegedly failing to provide refunds for cancelled events impacted by the COVID-19 pandemic. Unfortunately it might take a lot of back and forth communication. Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus We will contact you. Viagogo claims the event has been postponed rather than scrapped, but Gordon said the tickets were useless to him if the band are not on next years lineup. Ticket-holders to postponed events will be able . Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . Shows from the North American leg were also postponed until 2022 for the same reason. Festival Republic, the organisers of Wireless, Reading and Leeds festivals, told Which? A Which? But Which? Why is the price printed on the ticket different to what I paid? If you have paid for your order using a credit card and you are getting no response from Viagogo, then if u have not received the tickets / received fake tickets - you ca. Take a photo of a faulty item and add a brief description. Radius Health, Inc. Investigation Shareholders Potentially Harmed By Merger Terms, Aon PLC Data Breach Investigation Personal Identifiable Information Of Over 145,000 Individuals Exposed, Certain Walmart Brand Great Value Spices Found to Contain Heavy Metals. It said: 'Our ticketing policy clearly states that reselling of tickets is a breach of our terms and conditions and if we detect these tickets they will be cancelled. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). I relisted, but Viago relisted Harry Styles tickets to a date that does not exist in Dallas. Required fields are marked *. Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining 'I wrote back and told them there's no way it should take several months to process a refund,' she told us. Jay Chou Concert Tickets. Some sites, like Viagogo, have already said customers will get a full refund in the event of a cancellation. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. The R&A also told us the seller was in breach of their terms and conditions for relisting the tickets on Viagogo, and that Tony's tickets could have been cancelled. Back in Tasmania after the cancelled concert in Perth, Shane and Jane Johnson applied to Viagogo for a refund. Read more ts would be ready 48 . Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Viagogo denies withholding refunds for gigs hit by coronavirus How do I get a refund from a ticket seller? - Which? Scott eventually obtained a refund but said it took him countless hours to get his money back, and warned that others may not have the tenacity to hound them like we did. However, in Viagogos most recent filings, it says customers with tickets to events affected by the pandemic have been offered vouchers worth 125 percent of the original purchase price, Complete Music Update reports. FanFair Alliance - Ever get the feeling you've been cheated? Paid 250 Euro VS the real cost of 100 euro. OAKLAND, Calif. (KGO) -- Hopes for a return to normalcy have been slowed by the COVID-19 Delta variant. I bought tickets for Rammstein before the pandemic and they would not refund me. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. 2.16 Claims under the viagogo Guarantee. They were instructed to mail the tickets to Ireland by five days time, a deadline . 6.9 Change or Suspension of Site. You must contact the viagogo Reviews | Read Customer Service Reviews of www.viagogo.it You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Tomorrowland 2023 Tickets. viagogo aims to provide buyers with the widest possible choice of tickets to events, and enables sellers to reach a . I was promised a refund. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. That is the only way for fans to guarantee their place at the Championship and avoid the risk of tickets not being accepted.'. Red Hot Chili Peppers Concert Tickets. viagogo - Buy & Sell Concert, Sport & Theater Tickets Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. Can I buy tickets that are personalised with someone else's name on them? Viagogo has wriggled out of issuing refunds, adding a clause to its cancellation policy which states if an event organiser offers tickets or vouchers to another event customers will be entitled to those tickets or vouchers. But Viagogo countered the move by filing documents presenting arguments why the court should deny the request. What is the viagogo complaint handling process? 2.1 Requirements. He said: "My ticket was scanned and there was a funny beep, and he brought over another guy who scanned it and I was told that I had to go to the ticket office." Viagogo will keep saying they already paid you but they will never show you the proof of payment. But gave me only option was to relist on their site or go to resceduled date. Far too many 3rd parties in there. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. When a Metallica concert was postponed in 2019, Viagogo told some ticket holders they had to send their tickets to Ireland for a refund. viagogo - Buy & Sell Concert, Sport & Theatre Tickets 2023 considertheconsumer.com, Viagogo Fights to Avoid a Refund Refusal Nationwide Class Action Lawsuit. . A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. If tickets are not consecutive, then the Seller must create a separate listing. I am devastated that the Phatom of the Opera which was postponed is now coming to Melbourne. Now I find that Viagogo is fraudulent and I and many Aussies have lost a lot of money. As well as charged me double the amount. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Apparently not. Dextromethorphan hydrobromide (HBR), for example, is known to cause drowsiness. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert and thousands of other events, the company unlawfully avoided honoring its promise of a refund. Anti-ticket-touting campaigners the FanFair Alliance have published a guide for people seeking a refund from a secondary ticketing platform - and especially the once occasionally and now . Provide the information they might require. Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. I had put the required amount of 180.00 per a ticket. Backstreet Boys Tour 2023. Unless you comply with these fair and reasonable deadlines, you will not be covered by the viagogo Guarantee. Received clear instructions via email on how to claim refund for cancelled concert which involved posting . If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. 1,778 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . I would love to join this lawsuit as I am in the same boat! Honda CR-V, Civic and Acord Potential Catastrophic Engine Failure Get In Touch With Attorneys Today! These firms are required by the industry's self-regulatory body, the Society of Ticket Agents and Retailers (Star), to refund the ticket's face-value price when an event is cancelled. Generally; If an event is cancelled - you do not have to do anything. If your event has been postponed, you do not need to return your ticket. 'I told Viagogo that if I'd known the event was in 2021, I wouldn't have booked the tickets,' she told us. It's also refusing to refund customers for cancelled events where tickets can be transferred to 2021 events. If you fancy a viagogo event roulette then use this company. Viagogo withholding refunds for cancelled events, Which? finds 'My best friend's wedding had been rebooked for the same date in 2021, so I wouldn't be able to go,' she explained. Sellers should use our automated online confirmation process. Gordon Scott was also refused a refund after buying tickets for Leeds festival to see the US rap metal group Rage Against the Machine. calls on Viagogo to issue refunds for events cancelled due to COVID-19 and gives you top tips to get your money back, advice on writing a letter before you make your claim. This charge is in addition to the amount originally paid for the tickets. Shiflett contacted Viagogo and was told that once a ticket order has been placed, Viagogo is unable to cancel orders. TheViagogo COVID-19 Ticket Refund Denial Class Action LawsuitisLauren Shiflett v. Viagogo Entertainment Inc., Case No. says firm changed policy to deny refunds if tickets can be used in 2021. It might well be worth trying, particularly if your event organiser has confirmed the event as cancelled. Ive been told a refund is coming in 10 days 4 times now. It said it would speak to the consumer rights body the Competition and Markets Authority (CMA) about Viagogos behaviour. Terms and Conditions - viagogo ticket exchange We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. How do I change the email address on my account? How do I unsubscribe from your newsletter? You also agree not to separately contact the Buyer at any time for any reason. Read Customer Service Reviews of www.viagogo.com - Trustpilot If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. 3.Click Dispute a Transaction. This has reportedly been a long-standing policy of Viagogo. Tickets may be substituted with comparable or better seat locations without the Buyers approval.