6.11 Permitted use. 4.3 Sellers Shall Not Include Promotional Material with Tickets. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. 6.3 Allocation of Risk. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. This is not OK and I would not use Viagogo again. Profitable Tips About Online Casino Sites. Roberta 7252728292 on 18 August 2022 about Viagogo in category Entertainment Company. I am disgusted that tickets were sold when they were not there to sell plus not being informed and no tickets or even refund to purchase more tickets. Especially for a more obscure event where they dont have huge turnover of tickets. I entered the incorrect email when registering, how do I change it? As you could not provide the tickets for your sale 9799872, we have had to cancel this. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. The Seller is responsible for determining whether it/he/she is required to account for VAT on the sale of the ticket. 2.10 Collecting Payment. Any postal mail sent to this address will take a minimum of 14 days to reply, so please use the contact us link for a quicker response. Why can't I see my order or sale in my account? I also don't have my tickets either! I demand to speak to a manger or someone in charge immediately The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. viagogo charge for cancelling sale - akersmmm.com 2.12 Seller Payment. We were due to see Ricky Gervais at the Mayflower in Southampton today, Monday 19.6.17 at 7.30pm. The revised version of this Agreement is automatically effective after it is initially posted on the Site. 2.5 VAT on Seller Proceeds. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viagogo. 6.2 Waiver of Consequential Damages; Liability Limit. viagogo charge for cancelling sale - kazuyasu.net Always remember anyone can post on the MSE forums, so it can be very different from our opinion. I therefore would like 40 refunded to my account please. Ticket listings are a representation of actual seat location. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. Be the first to hear about special offers. viagogo charge for cancelling sale - holo3-rv.com You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. We use you're site often and I am very disappointed with the lie you sold. I would like to have a break down of why this should cost so much and a POC for redress. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. We may also first deduct any amount you owe us from any amount we owe you. If You do not qualify, do not use the Services. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. What is the viagogo complaint handling process? If tickets are not consecutive, then the Seller must create a separate listing. Viagogo says I've been paid but the bank transfer never took place. How do I unsubscribe from your newsletter? Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. 27th May 2017 - I emailed to ask about either a refund or access to new tickets if concert was relocated The Sellers and the Buyers are hereafter jointly referred to as the Members. In Eastnor castle, not specified as outdoor. During this time, the Site will be temporarily unavailable. viagogo charge for cancelling sale - kadinlarsokakta.org I was mislead by viagogo and have been completely conned out of this money. For Customer Service enquiries, please visit our help centre. And their reply was investigations will be done. You no longer need to deliver or drop off the tickets and you can disregard any previous communication received regarding this sale. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. 9 Jun 2022 . No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. Such notice shall be deemed given one business day after the email is sent. 2.16 Claims under the viagogo Guarantee. 2.4 Listing. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. viagogo charge for cancelling sale - interiorstate.com it says No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. Primary Menu. This does not prevent us from varying these terms without reference to them. Additional information can be found in our FAQs and on the ticket details pages. 6.10 Notices. I want my money back how do I go about this? I have researched this and found that there are many people out of pocket for the same reason so unless I am refunded fully I will take this further. You warrant that you are over 18 years old and have the legal capacity to make the transaction. viagogo AG is registered in Switzerland, Company No. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. You will need a username and password to access the Site and use the Services. Report a violation. The Viagogo Platform allows contracts for the sale of Tickets to be concluded. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries. It states that if an event organiser offers tickets to . viagogo AG is registered in Switzerland under number CH-270.3.014.628-0. I am appalled by the lack of honesty, knowledge and training your staff showed. Ticket listings are a representation of actual seat location. Including any such items constitutes a material breach of these terms and conditions. Is It Legal for Viagogo to Charge Me a Sellers Cancellation Fee? We do not charge any fees for relisting tickets that you have originally purchased from us. No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. 1.3 viagogo Guarantee. Ring me or give me a real number to call In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. Just before I paid for them a huge amount was added for VAT and 'costs'. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. 2.10 Collecting Payment. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. This does not prevent us from varying these terms without reference to them. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Why is the price printed on the ticket different to what I paid? There is an even bigger emotional cost due to people with learning disabilities not understanding why they cannot go to a shoe that has been booked and paid for months in advance and to top it off they are going thro a bereavement of a close family member just last week. We will also add VAT on our fees as applicable. How does Complain.biz work. 2.18 Merchant Description. Click here to get notifications about new complaints of Viagogo. Dear Justin, Unfortunately we have had to cancel your sale 9181945 of your Adele tickets. We take no responsibility for such issues. Viagogo has advised customers who cannot attend a rescheduled event to. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. When We receive an offer by bank transfer, We will check to see if the bank account is valid. It depends what the tickets are for and whether 50 per ticket is feasible. 11th June - emailed to ask if my tickets were valid for new venue as I had read online that is was being relocated Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. I understand that there might be a reasonable transaction cost associated with cancelling a done sale and I am not trying to avoid it. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Event dates, times, venues and subject matter, which are listed on the ticket, may change. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. I can't believe they are allowed to do this and that there is no method of recourse especially when I told them within the hour I didn't want the tickets. order was cancelled! Because of this action I am now out of pocket for the train tickets and hotel booked which totals 230 excluding the ticket cost, and all I wanted was to get my tickets amended so I can attend the altered location. 1.2 Ticketing Exchange. viagogo charge for cancelling sale - thegamersblog.com ; ; Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. 3.3 Laws and Regulations. The ticket was sold as 150 capacity, 13th June 2017 - made a call to the customer service and was told to email If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. I demand my money back as they never made the concert due to it being outside on the heat. Viagogo complaint: 50 euro charge of cancelled ticket sale You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. 5.3 Disclosure of Information. You warrant that you are over 18 years old and have the legal capacity to make the transaction. I'm from singapore and my number is +65 [protected]. Viagogo won't cancel my order MoneySavingExpert Forum Is this your company? 4.2 Stolen Property. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. I wanted to attend the BBC's The Biggest Weekend festival and found three tickets on secondary ticketing site Viagogo, [where people who have bought tickets can sell them on]. We still haven't reached peak Viagogo. Note that the Seller may or may not be required to charge you VAT on the sale of your ticket. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. Order ID [protected] I was then told by six people, spanning Friday to Saturday (currently 18:53) that they were about to 'go live' and be able to be sold any minute. Invalid tickets are defined as anything where buyers are refused entry. [protected]@outlook.com viagogo charge for cancelling sale - oshawanewhome.ca viagogo - Buy & Sell Concert, Sport & Theater Tickets 6.5 Tax Indemnity. It's the same with ticketmaster resale, it states it clearly in the t&c's, and it can be a very expensive exercise if you don't go through with the transaction. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. (More than triple the price of 3 tickets). Your prices were miss leading and a scam. 1.4 Modification. I have not yet received a refund for the above tickets. HERE IS THE MESSAGE U SENT - AND IT ISN'T RIGHT THE PARTY RECEIVED THE TICKETS AND WENT - I HAVE THE RACKING NUMBER AND PROOF THEY RECEIVED THEM - NOW PAY ME MY $900+ A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. 2.14 Substituted Seat Locations. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Share your photos and videos with others to prove the truth of your words. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on the Site. list of all forged in fire contestants; brothers taste of asia shut down; john o'mara gangster squad; This complaint was posted by a verified customer. (c) You otherwise owe viagogo a specific amount; or (d) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience. Tickets may be substituted with comparable or better seat locations with the Buyers approval. 4.3 Sellers Shall Not Include Promotional Material with Tickets. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. I would like a reply to this email I know I have a 1 in 4 chance of receiving one. 2.9 Notification. 23rd May 2017 - tickets are available to download During this time, the Site will be temporarily unavailable. Should I actually pay for this? by Ethan More 2 months ago. I haven't received an email confirming my order. 5.4 Making Adjustments. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. by vinay 7 months ago. We endeavour to rearrange delivery with the customer or arrange a collection point. As far as viagogo are concerned person A can not cancel listings on person Bs account. viagogo - Buy & Sell Concert, Sport & Theater Tickets Such notice shall be deemed given one business day after the email is sent. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. Wanting to cancel sale on viagogo | hotukdeals If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Once the Seller lists tickets for sale, the Buyer purchases these tickets, the Fulfillment lies with viagogo and Paris Saint-Germain and is done automatically. I expect some advice/guidance from a customer service representative ASAP as I've put a very high level of effort and received significant financial backlash from securing these tickets. "are you sure you want to back out of the sale, the average price for estimated tickets would be $xxx which will be charged to you if you proceed", Its likely impossible to work out in an automatic way how much replacement tickets would cost. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I am responsible in delivering legitimate tickets to the buyer not responsible for them going to the event. 2.6 Pricing Formats. Can I pick up my tickets instead of having them shipped? When I clicked to 'report a problem' thinking o could explain the situation, I just got a messaging saying the order had been cancelled followed by an email saying my card would be charged 20 (from card details I was told were only required for ID and would not be charged). In certain circumstances, you may be required to complete a Dispute Claim Form provide additional information in order to claim a refund. After confirming I was happy to sell they sent an email saying that o needed to post them today (which is not possible as I am away).